Southwest taking sharky approach to customer experience

July 28, 2023

In celebration of Shark Week, which kicked off July 23 and ends on July 29 this year, Southwest Airlines is offering special flight programming in a…

UK department store launches virtual try-on

July 27, 2023

John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…

Lowe’s teams with OneRail on same-day delivery

July 27, 2023

Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.

Fabletics gets personal with customers in-store and online

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Activewear brand Fabletics has deployed Salesfloor's customer engagement platform to personalize the customer experience and creating connected conversations…

Why your brand is your in-store experience

by Bobby Marhamat — CEO, Raydiant

Creating a brand that customers recognize and trust is key for retailers.

Lowe’s, Petco expanding store-in-store partnership

July 25, 2023

Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.

Walmart offers inclusive back-to-school shopping experience

July 24, 2023

Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.

Amazon Prime Day bests expectations despite increasing competition

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

By all accounts, its own and industry watchers, Amazon Prime Day 2023 was a resounding success for Amazon, its third-party sellers and consumers seeking a…

ICXA to honor Elevate winners at 7th annual summit

by Alicia Lavay — Executive Director, ICX Association

The ICX Association will honor five companies as winners of the 2023 Elevate Awards during a ceremony at its upcoming annual conference, the Interactive…

Amazon plugging Amazon One into all Whole Foods stores

July 20, 2023

Every Whole Foods grocery store will offer Amazon's palm payment option, Amazon One, by the time 2024 arrives.

Optoro debuts Home Pick-ups service for retailers

July 20, 2023

Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.

The value of click and collect experiences

by Bobby Marhamat — CEO, Raydiant

Part of a great in-store experience is click and collect which has gained in popularity as an easy, low-interaction way for customers to purchase items online…

Consumers want a quality product return experience

July 19, 2023

Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.

Foot Locker taps AI, text analytics to boost customer experience

July 18, 2023

Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.

The promise of bots will take more than ChatGPT

by Daniel Rodriguez — Chief Marketing Officer, Simplr

ChatGPT, while incredibly powerful, has been shown to have a number of fundamental flaws when put in customer-facing situations.

Target working to expand next-day delivery reach

July 17, 2023

Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.

3 things to do now to prepare your business for the holiday rush

The holidays can be one of the most challenging yet fruitful times of the year for retailers as they strive to end the year on a high note. And right now, in…

Consumers crave convenience when it comes to checkout

July 14, 2023

A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.

For better loyalty, focus on the customer experience not just a point program

by Danielle Savin — Senior Director Marketing Solutions, Capgemini

By shifting the focus of the loyalty program from points to better experiences, brands can instill the kind of customer loyalty that grows in strength and…

Crocs, Obsess team on virtual shopping experience

July 14, 2023

Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.