How retailers can give what beauty shoppers want: A personal customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

While the days of a makeover at a cosmetics counter in a department store aren’t over, as consumers are still loving the in-store experience, more and more…

Skincare brand launches virtual store

June 20, 2023

Laneige, a skincare brand, has launched an immersive virtual store with e-commerce platform partner Obsess.

Consumers using chatbots, AI, but skepticism remains

June 16, 2023

Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…

Kroger deploying digital smart screens

June 15, 2023

Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.

Customer experience matters: 4 intelligent ways to bring shoppers to your mall

by Retail Customer Experience

In this digital age, when footfall is declining and ecommerce is growing, the challenges for shopping malls seem bigger than ever. In this blog, we look at the…

Prada Group deploying Oracle tech to elevate customer experience

June 15, 2023

Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…

How modern e-commerce brands can build lifelong customer relationships

by Shilpi Narang — SVP of Customer Experience, Bolt

Three tips to take shoppers from browsers to buyers to customers.

Talking With: ICXA Executive Director Alicia Lavay

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

ICXA Executive Director Alicia Lavay reflects on her first year leading the organization and offers advice to retailers and brands when it comes to crafting…

'Skimpflation’ reflects higher consumer cost challenge

June 13, 2023

Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.

How catalog management tools can boost customer experience

The optimal consumer experience relies on responsive product catalogs that enable retailers to showcase the right products to the right customers at the right…

Dirty Dough Cookie Company Selects Hughes for Managed Digital Signage

Fast-growing premium cookie retailer uses digital signage for customer and employee communications

Hughes Recognized for the Third Time in Gartner® Magic Quadrant™ for Managed Network Services

Gartner, the world’s leading IT and advisory company, named Hughes Network Systems, a Challenger in the 2022 Gartner® Magic Quadrant™ for Managed Network…

Hughes Launches New Managed Cybersecurity Services for Small to Mid-sized Enterprise Networks

Managed Detection and Response and SOC as a Service Now Available as Part of the Hughes Suite of Managed Cybersecurity Services

Hughes Introduces Active Power Edge, Showcases Suite of Managed Services at NRF 2023

New smart power distribution unit from Hughes complements the company’s robust managed services and digital signage portfolio

PetSmart’s loyalty strategy is all about getting personal

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The pet retailer’s loyalty program is at 60 million members and counting.

Retail ‘ghosting’ costing $2.4B in industry loss

June 8, 2023

The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.

Indiana grocer taps Invafresh to automate manual processes

June 8, 2023

Strack & Van Til, an Indiana-based grocery retailer, is deploying Invafresh's technology to optimize fresh food operations, ensure pricing accuracy and…

Retailers respond to growing demand for sustainability by innovating

by Jeff Griffin — Vice President of Strategic Accounts, Nfinite

As consumers become increasingly aware of the need for environmental action, retailers will be compelled to showcase sustainability endeavors and integrate…

Hughes Pioneers Self-Healing Capability that Improves Enterprise Wide Area Network Performance Using AI

The Hughes AIOps innovation targets WAN edge systems, such as routers, SD-WAN devices and firewalls, because a failure in those systems can be catastrophic for…

Embracing innovation in changing times

by Alicia Lavay — Executive Director, ICX Association

ICXA Executive Director Alicia Lavay shares how retailers and brands can pursue bulletproof innovation by being agile and adaptable.