The changing retail landscape driving demand for convenience services

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

As technology improves and new retail locations emerge, so do opportunities for convenience retail services in environments that have not traditionally offered…

How can AI transform the retail customer experience?

AI has been helping businesses deliver the best service for their customers, meanwhile, helping said customers build closer relationships with their favorite…

Remodeled Walmart boasts customer-centric features, mural

June 1, 2023

Customers visiting the Glenville, New York Walmart Supercenter store will discover some changes have been made as the store has undergone a remodel focused on…

Supermarkets beating Amazon in online shopping satisfaction

June 1, 2023

When it comes to online food shopping satisfaction Amazon isn't leading the pack as supermarkets are providing greater levels of satisfaction, according to a…

Ashley awarding ‘best sleep of your life’ customer experience

June 1, 2023

Furniture and mattress retailer Ashley has launched a "Best Sleep of Your Life" customer experience with partner Tempur-Pedic at select Tampa, Florida stores.

Tanger Outlets taps Coniq to power customer personalization

May 31, 2023

Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…

Walmart debuts high-tech market fulfillment center

May 30, 2023

Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.

Retailer inventory piles on the decline

May 30, 2023

The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…

Who will lead retail AI?

The companies that will dominate AI will be those that successfully blend AI with existing industries, have a team that includes both tech and non-tech…

How ChatGPT will enhance retail customer experience

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

New advances in AI will soon shape every aspect of a customer’s experience as soon as they begin interacting with the Internet. Conversational will not replace…

Target launches drive-up option for returns

May 26, 2023

Target has launched Returns with Drive Up, a free service where customers can return items without having to leave their vehicle.

ICXA retail peer group talks automation, consumer behavior

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

The ICXA Retail Peer Group offers retail leaders a rare chance to share insight and talk retail customer experience issues, trends and challenges.

The future of AI/AR in retail

There are several ways AI and AR will make a sizeable impact on the retail landscape.

3 reasons to attend this year’s ICX Summit

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Mark the date -- Sept. 11-13, 2023 -- to network with peers, learn about retail innovations and get a firsthand look at the latest technologies driving…

Specialty retailer deploys Oracle tech to boost inventory management

May 24, 2023

WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…

John Richmond expands into metaverse

May 24, 2023

Rock-style fashion brand John Richmond is expanding into the metaverse in partnership with SHIB The Metaverse.

Swedish retailer tops Nedap for RFID strategy

May 23, 2023

Lindex, a Swedish fashion retailer, is teaming up with Nedap, an RFID provider, to deploy the Nedap iD Cloud to boost inventory accuracy.

India jeweler teams with Yantra on digital transformation

May 23, 2023

CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…

9 tips for avoiding in-store Wi-Fi woes

by Tim Tang — Business Technologist, Hughes

Wi-Fi affects everything within a store, from customer experience to employee engagement. When Wi-Fi coverage is weak, customers may struggle to make mobile…

ShopRite, Fresh Grocer home to product sampling kiosks

May 22, 2023

Wakefern Food Corp., the nation's largest retailer-owned cooperative, is expanding its use of Freeosk's interactive multimedia sampling kiosks for turn-key…