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Customer Experience News & Media

Cantaloupe intros smart stores, self checkout kiosks

May 19, 2023

Cantaloupe Inc., a digital payments and software services company that provides end-to-end technology solutions to power self-service commerce, has introduced…

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Home Depot: Wage boost boosting customer satisfaction

May 18, 2023

The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…

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Woolworths, First Insight team on driving customer engagement

May 17, 2023

Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…

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Why AI in retail requires cause-and-effect reasoning

Today’s dynamic shopper environment means the retail industry needs a new approach to developing pricing and promotional strategies.

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AREA15 leveraging data to boost customer experience

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

Mark Stutzman, chief technology officer of AREA15 in Las Vegas, will speak on 'Leveraging Data to Improve the Customer Experience and Journey' at the…

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Container Store debuts resale program for customers

May 16, 2023

The Container Store Inc. has launched a "Closet Clean Out" resale program that lets customers resell gently worn clothing and items for shopping credit with…

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Canadian retailer taps Fluent system for order fulfillment strategy

May 11, 2023

The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…

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Rethinking the retail return

Why the overall retail return process could use an overhaul in 2023.

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Milan menswear retailer debuts virtual try-on

May 10, 2023

Larusmiani, a menswear store in Milan, Italy, has partnered with tech firm Zyler to provide virtual try-on to shoppers, in partnership with digital technology…

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Chatmeter Brings Advanced, Generative AI Features to its Brand Intelligence and Reputation Management Platform

Leader in brand intelligence for multi-location brands adds AI review response and social media post-generating capabilities to empower businesses to connect…

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4 ways rich product content helps boost retail digital sales

by Randy Mercer — VP, Global Products, 1WorldSync

To meet (and exceed) consumer expectations, brands must maintain product content consistency across all channels.

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Fort Worth Airport travel store drives convenience with checkout-free shopping

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Fort Worth Magazine Travel Store improves both customer convenience and staff efficiency powered by Zippin's AI-enabled checkout-free technology.

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1-800-Flowers launches 'MomVerse' for Mother’s Day sentiment

May 9, 2023

Consumers needing help finding just the right words for Mother's Day now have MomVerse, a consumer experience powered by ChatGPT offered at 1-800-Flowers.com.

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5 ways to optimize online experiences to reach a new generation of shoppers

As consumers face continued economic uncertainty, punishing inflation, and other disruptive factors, many are changing their buying behaviors again.

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Athlete’s Food intros neighborhood concept store

May 5, 2023

The Athlete's Food has opened its neighborhood concept store at Atlantic Station in midtown Atlanta.

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Sofa maker taps Fluent Commerce for strategic growth plans

May 4, 2023

DFS, the top sofa maker and retailer in the U.K., is deploying the Fluent Commerce order management systems to support its home fulfillment program as well as…

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Right to Repair

The Right to Repair means you're actually in the driver's seat when it comes to selecting & partnering with an independent service provider or even choosing to…

Presented by Burroughs, Inc.

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Digital Transformation Technologies To Implement For 2023

When you’re responsible for ensuring your organization’s day-to-day operations run smoothly, securely, and reliably, it can be difficult to find time to look…

Presented by Burroughs, Inc.

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Luxury fashion brand teams up on unique showcase experience

May 3, 2023

Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.

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Kroger taps Extreme Networks for store of the future

May 3, 2023

Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.

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