Attendees, sponsors process learning, engagement at ICX Summit

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

The Summit, held at the Hilton Columbus at Easton, gave attendees a chance to see hands-on demonstrations on customer experience technology developed by the…

Consumers love chatbots if live person is back-up option

May 31, 2022

A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.

Delta taps Eric Phillips as 1st digital leader

May 31, 2022

Eric Phillips has been named as Delta Airline's first-ever chief digital officer.

Inflation is impacting the customer experience: Here's what to do about it

by Jim Katzman — Principal, CX Strategy & Enablement, InMoment

There's no denying we live in uncertain times, but approaching the CX program with patience and flexibility is what will get your brand through inflation.

New Partnerships Ease Customer Service Burden in Post-Pandemic World

Businesses who included bill pay kiosks as part of their pandemic strategy realized 10 benefits that will continue to drive revenue and customer satisfaction…

How to gamify NFTs for more profits, customer engagement in retail

Why retailers interested in embracing NFTs need to also look at adding gamification to foster customer engagement.

Experts ponder the future of retail

A panel of experts at the NAMA show sought to unpack changing consumer work habits and how traditional service industries can reposition themselves to meet…

Amazon Go store arrives in Washington

May 23, 2022

Amazon is opening an Amazon Go store, featuring its cashierless checkout experience, in Mill Creek, Washington.

eyefactive presents Multi-User Software at ISE 2022 in Barcelona

At the Integrated Systems Europe (ISE) eyefactive presented a multi-user software on an interactive LED video wall. The software could be operated…

Why unattended retail is exploding in response to consumer acceptance

A host of technologies and service concepts have come on the scene as of late. What entities will service the rising number of unattended retail sites?

Modernize Your Store with a Slim-bezel Design POS System

As the global manufacturer of POS systems, Clientron's latest model PT2700 adopted a slim-bezel widescreen FHD monitor and is equipped with Intel® 8th Whiskey…

Indiana Pacers tap automation to engage with fans, drive revenue

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Collaboration and communication are key aspects to enticing fans and driving ticket sales for the Indiana Pacers basketball franchise. The strategy is the…

The retail CX future Is all about in-location experiences

by Bobby Marhamat — CEO, Raydiant

The retail future remains about experiences, including those that take place in stores. With clear objectives, and a will to serve your customers, the future…

Skincare brand teams with LoyaltyLion to boost customer experience, loyalty

May 12, 2022

REN Clean Skincare is deploying LoyaltyLion loyalty and engagement platform to revitalize customer loyalty, boost engagement and improve the customer…

Scanner tech aims to simplify online tire sales

May 10, 2022

Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.

Hanoi replacing public hawkers with vending machines

May 5, 2022

Residents and tourists in Hanoi will be able to buy snacks, beverages, crafts and souvenirs from vending machines in public places by 2025 under a recently…

Amazon's jump into DOOH will propel technology adoption

Retail giant Amazon plans to jump into the digital-out-of-home marketplace. Peter Bordes, from AI platform company Alfi, talks about how Amazon and other…

Uniting the fragmented customer journey

by James Brooke

With today’s fragmented customer journeys, there are many important components when looking to plug the gaps of customer experience so that they remain…

Why retailers need to step up digital investments in store

April 29, 2022

Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…

Home Depot CIO takes on customer experience technology role

April 28, 2022

As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.