Swap.com taps Tern to boost the product return experience

April 4, 2022

Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.

How Wine Country Gift Baskets is boosting customer service, experience

A free live webinar April 7 shares a successful retailer's strategy in handling high demand customer service periods while also delivering exceptional customer…

UST integrates hand tracking to deliver faster checkout

April 1, 2022

UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…

Mulberry taps Aptos order system for better inventory view, unified experiences

April 1, 2022

Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…

NRF issues list of top 50 retailers

March 30, 2022

This year's list of the top 50 retailers, issued by the National Retail Federation, has more than a few well-known brands.

Loyalty, personalization top retailer focus points

March 29, 2022

Retailers are focusing on building value with customers via loyalty programs and more personal customer experiences, with 52% planning to either launch a…

Strong integration key to seamless, hybrid customer journey

March 29, 2022

Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…

Lowe’s planting in-store, virtual experiences

March 28, 2022

Home improvement and garden center Lowe's is deploying in-store and virtual experiences.

4 strategies to boost revenue by reimagining customer journeys

By strengthening the connection between physical and digital shopping, retailers can create more enjoyable customer experiences that drive commerce and…

How stellar customer service can boost the customer experience

A live webinar on Thursday, April 7 focuses on how retailers can meet high-scale customer service demands with exceptional customer experience.

Costco ending COVID-related hours come April

March 23, 2022

Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.

3D commerce trends to watch In 2022

by Yehiel Atias — Co-Founder and CEO, Hexa

Here's a look at new ways of providing convenient and sticky customer experiences in 2022 and beyond.

Optimizing Operations with Modern Digital Signage Solutions

Implementing a digital signage network doesn’t need to be a costly, complicated endeavor. New management tools are helping to simplify the process.

Ireland retailer, Compass Group team up on checkout-free store

March 21, 2022

Market x Flutter, a sports betting, gaming and entertainment retailer in Dublin, Ireland, opened its newly renovated global headquarters featuring a completely…

Whole Foods Market in California launches cashierless checkout

March 21, 2022

The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…

bp to debut Maghgin, Grabango self-checkout solutions

March 21, 2022

Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…

Selecta Group debuts automated store in Belgium

March 18, 2022

Selecta Group, the Switzerland-based route service provider of convenience services, is launching its next generation of food tech solutions in Europe — a…

5 ways retailers can cut costs without sacrificing customer experience

by Brian Lannan — Vice President, Retail Experience, Avtex

NRF's Top 100 Retailers List is dominated by large, low-cost retailers. Amazon allows consumers to price shop any product, anytime, from anywhere. Walmart has…

Understanding the role of employee experience in CX

Why the store associate/ambassador is more critical than ever to the retail customer experience.

How to win back customers with exceptional customer service

by Liz Tsai — Founder and CEO, HiOperator

Discover how a subscription-based sports publisher utilizes workflow automation to exceed customer service expectations resulting in “win-backs” of customers…