Shoppers decide what makes a great in-store experience and here's what they want

by Bobby Marhamat — CEO, Raydiant

What, exactly, do today’s shoppers want from an in-store experience? The answer is clearer than you might think.

NRF calls on Visa, Mastercard to cancel swipe fee increases

April 22, 2022

The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.

Consumers prefer traffic jams over a bad customer experience

April 21, 2022

More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.

JCPenney hits big ROI with targeted AI online approach

April 21, 2022

Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…

Reimagining customer experience for the new breed of shopper

by Joe Kamara — Director of Sales, Manhattan Associates

A reimagined customer experience can be broken down into three key stages, with POS playing an important linchpin function in each phase.

The Dominance of In-house Motherboard Production for POS System

A POS system manufacturer with its own design boards and production capabilities can have so many benefits for your business. That’s why Clientron stands out…

Astros install Amazon 'Just Walk Out' tech at Minute Maid Park

April 18, 2022

The Astros have teamed with Amazon to equip two food and beverage stores at Minute Maid Park with Amazon's Just Walk Out technology, providing fans a faster…

Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization

April 15, 2022

When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.

Google enhances search options for shoppers

April 14, 2022

Google is making it easier for consumers to find specific products by enhancing its search capabilities.

Hawaii grocer taps Symphony RetailAI to enhance shopping experience

April 13, 2022

Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…

Blending AI, AR leads to happy retail customers

Within the wide range of technologies that have contributed to this new scenario, we can see how artificial intelligence and augmented reality have gained…

JCPenney chief: We're focused on customers who we know

April 12, 2022

Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…

Disney bringing back character greeting experience

April 12, 2022

This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.

Sabio Group debuts AI-powered customer experience platform

April 12, 2022

Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…

How BPO is saving money, driving efficiency and delivering excellent customer experiences

Wine Country Gift Baskets is tapping a BPO partner to provide call center customer service and reaping greater rewards than expected.

Time to Converge: Contactless Touch in the Post-Digital Age

Whether you are designing products for the automotive, medtech, building or entertainment sectors, technological convergence plays a major role in improving…

Flawed proactive customer service does more harm than good

April 11, 2022

Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.

Blending the Best of Both Worlds: Humanizing Customer Service with the Power of AI

Many customers still prefer to talk to a real person for their customer service needs, even when using online chat systems. With today’s continuing employee…

How retailers can meet high-scale demands with exceptional customer experience

By leveraging an outsourcing partner's experience, global presence, technological innovation, retail businesses can anticipate and scale fast, reduce attrition…

Presented by RetailCustomerExperience.com

The need for empathy in CX: Why chatbots can't cut it

by Roger Beadle — CEO, Limitless

Retailers are seeing the value in prioritizing empathetic, human-led strategies that can provide comfort, and the innate human skills that a transactional AI…