The Benefits of Adopting 16:9 Widescreen for POS System

Clientron's newest widescreen POS system, the PT2700, features a 16:9 display supporting Full HD resolution (1920 x 1080) for an enhanced user experience.

Office Depot, DoorDash partner on delivery front

March 9, 2022

Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.

Airlines debuts bag drop shortcut

March 8, 2022

United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…

Amazon debuts medical care program via Alexa

March 7, 2022

In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.

Vitamin Shoppe COO offers insight on driving innovation ahead of ICXA summit keynote

Andrew Laudato, EVP and COO for The Vitamin Shoppe, will give the opening keynote at the upcoming Interactive Customer Experience Summit, hosted by the ICX…

Vivino and Tuft & Needle share 3 winning strategies to level up customer service in retail

Great service can increase customer loyalty, net promoter score (NPS), customer satisfaction (CSAT), and profitability. But what steps can brands take to…

Examining factors spurring the 'great retail reset'

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Retailers, in the wake of COVID-19, are wrestling with big issues as a retail reset is on the brink. A Deloitte report provides insight on what retailers…

T-Mobile True Name lets customers display chosen name on debit card

March 3, 2022

T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…

‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk

March 2, 2022

Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…

Why data matters in boosting customer service agent operations

Taking a best practices approach to call center operations can prove invaluable to both customers, bottom line operations and call service agents empowerment.

5 technologies that will define brick and mortar in 2022

by Bobby Marhamat — CEO, Raydiant

Five technologies are primed to enhance brick and mortar experiences in 2022. Can you guess what they are?

C-stores seek power rate equity before investing in EV charging stations

February 25, 2022

Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…

Discover Best Practices to Improve CX Outcomes

This session shares the latest research on best practices to help leaders coach teams and optimize processes and technology to empower agents and improve…

Presented by RetailCustomerExperience.com

Pyramid Computer’s David Frei talks importance of tracking CX trends

February 24, 2022

David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…

Target testing drive-up for returns, Starbucks orders

February 23, 2022

Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.

CX trends for 2022: Comfort, creativity, convergence, change

by Lisa Powers — Associate UX Director at Capgemini Americas, Capgemini

Retail trends coming: Stronger emphasis on inspiring consumer confidence, a growing need for brand differentiation, converging CX-related functions, and a new…

Coca-Cola, Sandstar team up on 'smart' retail lounge

February 22, 2022

Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…

5 Ways to Kickstart Your Contactless Touch Journey

Today’s tech is designed to deliver engaging customer experiences without the human touch, but how do you implement contactless touch solutions in a meaningful…

3 ways retailers can leverage analytics to optimize in-store CX

The brick-and-mortar retail industry is embracing its digital transformation moment. After years of lagging technological adoption, retailers are exploring…

Dickies sees big conversion jump due to 3DLook tech

February 16, 2022

Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…