Study: Many retailers were unprepared for 2020 holiday season

March 9, 2021

A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.

Home improvement retailer deploys Zebra, Reflexis tech to optimize ominichannel experience

March 9, 2021

Mitre 10, New Zealand's biggest home improvement retailer, is deploying Zebra Technologies' Reflexis Systems technology to optimize omnichannel customer…

Walmart Canada to introduce outdoor pickup kiosks for online orders

March 4, 2021

Walmart Canada plans to introduce automated kiosks for picking up online grocery orders, according to the company's website.

The Ecosystem of Payment & Transaction Technology

No matter the scale of your payment and transaction solution footprint or the original equipment manufacturers (OEMs) behind your equipment, Burroughs knows…

Presented by Burroughs, Inc.

Bed Bath & Beyond taps Oracle for better customer service, greater efficiency

March 3, 2021

Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…

Walmart eliminates minimum purchase for Express delivery

March 2, 2021

Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.

Consumers spend more with brands boasting great online service

March 2, 2021

A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…

Urban Outfitters boosts transaction volume with JRNI technology

March 2, 2021

Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…

6 steps to maximizing the social connection and enhancing customer experience

by Gabe Larsen — VP Growth, Kustomer

Gabe Larsen, VP of growth at Kustomer, shares insight on how retailers can achieve social CX success and provides six important steps toward that goal.

Gap launching customer experience center in Texas

February 26, 2021

Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…

Target doubles Apple product footprint, deploying special training for team members

February 26, 2021

Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.

Serving a Better Life.

NEXCOM neXService Series of self-service kiosks bring accuracy, intelligence and speed to a better user experience for shopping, building entry, gate access…

Philly airport piloting robotic food delivery

February 25, 2021

The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…

What consumers say makes for a great in-location experience in 2021

by Bobby Marhamat — CEO, Raydiant

Raydiant CEO Bobby Marhamat offers up five pillars of a positive in-location experience and explains why it's all about understanding the consumer's priorities.

Italian luxury brand taps Medallia to boost customer experience

February 24, 2021

Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…

Now accepting entries for 2021 ICXA Elevate Awards

by David Drain

The ICX Association Elevate Awards honor projects and companies for their innovative use of technology to enhance the customer experience. Any CX technology…

Getting more out of in-store

by Florent Hediard — Marketing D, navori

Florent Hédiard, global marketing director at Navori Labs, explains why marketing analytics technology for brick and mortar sites is the key to building and…

5 key principles for a successful e-commerce user experience

by James Brooke

James Brooke, Amplience founder and CEO, offers five fundamental principles retailers should understand in order to differentiate in e-commerce and benefit…

Wundermart, AiFi deploying autonomous checkout at European stores

February 22, 2021

Wundermart, which builds unmanned, data driven retail marketplaces, is teaming with AiFi, an AI computer vision technology provider, on an autonomous…

Consumers going local, exploring new retail despite pandemic

February 22, 2021

American consumers are supporting small business and local retailers and open to trying new retail brands, according to a Vericast survey on consumer behavior.