Customer Experience News & Media
Best Buy to customers: Wear a mask
July 16, 2020
Best Buy is requiring shoppers to wear face masks in stores due to the ongoing COVID-19 pandemic and the fact many states are seeing record-breaking numbers of…
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NRF: Time for nationwide mask policy
July 16, 2020
As a growing number of retailers, from Walmart to Costco to Best Buy, initiate face mask mandates for shoppers, the National Retail Federation is calling on…
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5 ways retailers must evolve for a post-Covid world
by Amanda Glasgow — Creative Director, EMEA, Appnovation
Amanda Glasgow, creative director, EMEA, for Appnovation, explores how retailers can respond to the massive changes in consumer behaviour throughout the…
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Why personalizing customer experience is essential to brand building
The retailer of the future will not survive without an effective personalization strategy that makes consumers feel that their individual needs are at the…
Presented by RetailCustomerExperience.com
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Envisioning a more resilient retail landscape with more choices than ever
by Greg Khan
Greg Kahn, president and CEO of the Internet of Things Consortium, shares insight on how major brands are wasting no time to launch new technology and take new…
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Amazon launching smart shopping carts that eliminate checkout line
July 14, 2020
Amazon is advancing its contactless and cashierless shopping experience with a smart shopping cart, called a Dash Cart, that lets shoppers avoid the checkout…
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Bbot raises $3M to drive contactless dining platform forward
July 14, 2020
Bbot Inc., a restaurant and hospitality startup focused on simplifying and improving order and pay processes, has raised $3 million in a seed funding round led…
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User-generated content paves the way for new brand marketing campaigns
by Suzin Wold — SVP Marketing, Bazaarvoice
Suzin Wold, senior vice president of marketing at Bazaarvoice, shares insight on why using user generated content in a retailer's social and advertising…
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New York's Hamptons gets a luxury fashion pop-up
July 14, 2020
Iconic fashion brand Giorgio Armani has launched a pop-up experience in East Hampton, New York.
read nowTop emerging technologies transforming the retail experience
As new technologies continue to explode across the marketplace, consumers demand that their shopping experiences follow suit.
Presented by RetailCustomerExperience.com
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Don't expect coin change at Kroger
July 13, 2020
Grocer Kroger won't be doling out any change to cash paying customers citing a coin shortage.
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Live webinar: Assessing COVID-19 impact on customer interaction, satisfaction
July 13, 2020
A live webinar on July 16 will explore how COVID-19 is impacting customer satisfaction and the way they perceive and interact with a preferred financial…
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7 ways to prepare your brand for the post-crisis world
by Bruce Levinson — Client Partner, SGK
Bruce Levinson, client partner at SGK, explains why retailers and brands should be listening intently to new consumer attitudes and deciphering emerging…
read now4 ways loyalty programs can drive digital engagement
These days, if retailers aren’t leveraging loyalty programs to connect with their hard-won customers, they’re missing out on opportunities to boost much-needed…
Presented by RetailCustomerExperience.com
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Immersive commerce leads retail’s jump to light speed
by Rob Weaver
Rob Weaver, chief revenue officer at Vertebrae, believes brands at the forefront of innovation now will be poised to recover faster in the months to come.
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Capgemini digital retail leader shares dos, don'ts and workforce management tips
by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
Rich Minns, digital customer experience sector lead at Capgemini, shares his insight and expertise on how retailers should tackle the all critical customer…
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Grocers online business model needs work, reveals report
July 9, 2020
The COVID-19 pandemic is pushing greater numbers of consumers to online grocery shopping and grocers need to improve the e-commerce channel experience…
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Walmart prepping Amazon-like membership strategy
July 8, 2020
Walmart is reportedly getting its own subscription service, called Walmart+, ready for launch and it's being viewed as a direct competitor service to Amazon's…
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Mastercard launches shop locator tool in U.S., Canada
July 8, 2020
Mastercard announced the regional launch of ShopOpenings.com, a tool that can tell cardholders which shops and businesses are back open as communities…
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AiFi on track to deploy 330 automated stores by 2021
July 7, 2020
AiFi, a provider of an automated, self-service store, is on track to deploy 330 new and retrofitted autonomous stores by the end of 2021, according to a press…
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