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Customer Experience News & Media

Panasonic, PopID partner to bring facial recognition to retailers

June 12, 2020

Panasonic Corporation of North America and PopID, a Cali Group company, have partnered to bring facial recognition ordering and payment processes to both the…

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Las Vegas debuts QR payment codes, touchless ticket kiosks for parking

June 11, 2020

The city of Las Vegas has introduced touchless payment options as gaming reopens in Nevada, according to a news3lv.com report. Motorists will be able to scan…

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COVID-19 impact on imports easing up, claims NRF report

June 9, 2020

While the COVID-19 impact to import is lessening, projected figures regarding imports are still below last year levels, according to a National Retail…

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Instacart, C&S Wholesale Grocers team up online, same-day delivery

June 9, 2020

C&S Wholesale Grovcers, Inc., the biggest grocery supplier in the U.S., is partnering with online grocery delivery service Instacart to provide e-commerce…

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Are touchscreens worth it during COVID-19?

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the world continues to tackle the COVID-19 pandemic, customers are starting to change their habits, especially when it comes to germs and touching surfaces.

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Webinar offers insightful strategy for retailers in the 'new normal' of business

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

A free on-demand informative webinar, sponsored by LogMeIn, offers critical insight for retailers getting back to business in the wake of COVID-19.

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Aramark opens ‘pop-up’ grocery stores

June 5, 2020

Aramark is opening on-site "pop-up" grocery stores at health care facilities across the country to serve as a one-stop shop for doctors, nurses and hospital…

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COVID-19 delays contactless payment at NYC transit stations

June 5, 2020

The COVID-19 pandemic is expected to delay expansion of New York City's Metropolitan Transportation Authority's new contactless fare payment system, OMNY…

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Navigating the new retail experience: Changing expectations

by Chris Hogue — Head of Strategy and Product, LiveArea

Chris Hogue, head of strategy and product at LiveArea, explains why it's an ideal time for retailers to reassess the customer experience they should be…

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Retailers set hours for those at risk in pandemic

June 4, 2020

Seniors and those vulnerable to the coronavirus are getting their own shopping time at several retailers including Kohl's, J.C. Penney and T.J. Maxx.

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Timberland taps Klarna for flexible pay option

June 4, 2020

Outdoor lifestyle brand Timberland is partnering with Klarna, a payments and shopping provider, to offer its U.S. e-commerce customers a buy now, pay later…

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Banana Republic donates $20M in new clothes for those in need

June 3, 2020

Banana Republic, in partnership with a non-profit, is donating over $20 million dollars in new clothes to Americans in need, including those unemployed due to…

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Lowe's launches video chat to help its pros manage jobs

June 3, 2020

In an effort to help keep its roster of professional craftsmen and women working, Lowe's Home Improvement is launching a free video chat service called Lowe's…

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Robotic digital signage tackles COVID-19

by Bradley Cooper — Editor, ATM Marketplace & Food Truck Operator

As the world continues to battle the coronavirus, many technology companies are finding innovative ways to combat the virus, such as digital signage hand…

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Costco putting samplers back to work

June 1, 2020

Missing those yummy snack bites while shopping at Costco?

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Digital Advertising Trends: Taking your Brand’s Message to the Streets

A new, innovative and patented digital Out-Of-Home (DOOH) media promises to reshape the way brands deliver marketing messages within the urban landscape.

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Following COVID-19: How coronavirus pandemic is impacting retail

by Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com

Here's the latest news on how COVID-19, the coronavirus pandemic, is impacting the retail industry from store closings to payment trends.

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Datalogic invests in cashierless checkout provider AWM Smart Shelf

May 29, 2020

Datalogic, a provider of automatic data capture and process automation solutions, has invested an undisclosed sum in AWM Smart Shelf, an artificial…

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Steritech debuts audit service to help retailers adhere to pandemic protocols

May 29, 2020

Steritech, which offers safety consulting and solutions, is offering retailers a new service aimed at helping them comply with COVID-19 safety measures.

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Crate and Barrel taps Gladly for deeper customer service, revenue growth

May 29, 2020

Furniture retailer Crate and Barrel is deploying Gladly's payments solution for messaging channels in a quest to drive revenue as well as provide more…

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