How leaders in e-commerce deliver exceptional customer experience

by Megan Higgins — VP and GM, eCommerce and Marketplaces, Avalara

Megan Higgins, VP and GM, e-commerce and marketplaces, Avalara, shares that when it comes to expectations, consumers will continue to raise the bar, creating a…

Traditional vs. frictionless payments: Will customers trade security for convenience?

by Pat Shea — Editor, Networld Media

Since the start of the COVID-19 pandemic, many consumers, especially those who never shopped online before, turned to online payments out of necessity for…

To improve customer experience, increase departmental collaboration

by Joe Schultz — Vice President of Sales, Harbor Industries

Joe Schultz, vice president of sales at Harbor Retail, explains why retailers that provide exceptional service and experiences will encourage customers to feel…

Google ends online checkout commissions, adds PayPal, Shopify for pilot

July 24, 2020

Google announced that it will allow sellers to offer their products through the Buy on Google checkout experience without paying a commission, according to a…

Navori Labs provides digital signage for Istanbul Airport

July 24, 2020

The Istanbul Airport in Turkey recently partnered with Navori Labs to deploy digital signage for DOOH advertising and information. The airport's advertising…

Amazon launching robotic delivery to Tennessee

July 23, 2020

Amazon is deploying contactless delivery service to Atlanta and Franklin Tennessee via its Amazon Scout, an electric autonomous mobile robot.

Journey mapping in the customer experience

by Chris Beaudin — Director of Marketing, ATLATL Software

Chris Beaudin, director of marketing for Atlatl Software, offers insight the role that product visualization and visual configuration play in developing the…

Online stationery retailer taps Kameleoon to boost visitor experience

July 23, 2020

Papier, an online stationery e-commerce store, is deploying Kameleoon technology to enhance the online customer experience and to be more nimble to react to…

Walmart shuttering stores on Thanksgiving

July 22, 2020

It might just signal the end of what consumers view as the kick-off to Black Friday, and it might just be for one year, but Walmart won't be open Thanksgiving…

American Airlines to introduce touchless check-in kiosks

July 22, 2020

American Airlines plans to introduce a touchless check-in experience, according to a press release. Customers will be able to proceed to the gate…

Rethinking retail in the wake of Covid-19

by Sachin Dev Duggal — Founder, CEO, Builder.ai

Sachin Dev Duggal, co-founder and CEO of Builder.ai, shares his insight on the 'new' world of retail and offers up avenues retailers can take to get closer to…

7-Eleven launches order ahead, expands delivery

July 21, 2020

Convenience store chain 7-Eleven has expanded its mobile ordering capability to allow customers to order ahead.

QR codes get a new life as COVID-19 recovery spurs contactless payments

by David Jones — Editor, Networld Media Group

The rapid demand for safe, contactless merchant payments has led to renewed interest in QR codes, a payment technology that historically dominated Asian…

Research: Coronavirus concerns spurring consumer behavior, buying decisions

July 21, 2020

The key focus for grocery consumers is a safe in-store experience given the ongoing COVID-19 pandemic, and shoppers are most concerned about shopping in…

New virtual summit focuses on innovation, customer experience in self-service, kiosk, vending industries

Networld Media websites, Vending Times and Kiosk Marketplace, are launching a virtual summit that promises to bring attendees the very best in self-service…

Retailers Prepare for the New Normal

As consumers seek to minimize person-to-person contact, they’re choosing new ways to shop.

Why retailers should focus on selling, let experts do the securing

by Christos Kalantzis

Christos Kalantzis, senior vice president of technology at SecurityScorecard, explains why retailers striving to protect customer digital safety and brand…

Target, Walgreens, CVS launch mask requirements

July 17, 2020

CVS, Target and Walgreens are now on the list of retailers requiring consumers to wear facial masks while shopping and the rule impacts all stores nationwide.

How self-service helps a healing products retailer weather COVID-19

by Elliot Maras — Editor, Kiosk Marketplace & Vending Times

While the company was initially interested in self-service technology to improve customer convenience, the COVID-19 outbreak has demonstrated how important…

Payments in retail: The importance of creating integrated solutions amid COVID-19

Rich Aberman, co-founder and chief product officer, Integrated Banking at WePay, maps out the many innovative payment options and systems retailers can tap and…