Customer Experience News
Nordstrom launches 'reserve & try on' customer service option
October 21, 2016
Nordstrom is debuting an omnichannel effort that lets Washington state shoppers choose an item online, via a reservation, before hitting the retail location to…
read nowAmazon hiring 120K temps for holiday rush
October 21, 2016
Ecommerce giant, Amazon, is hiring 120,000 workers for seasonal roles this holiday season across 27 states, for fulfillment and sorting centers as well as…
read nowNot every retailer is closing on turkey day
October 20, 2016
Mall operator, General Growth Properties, isn't jumping on the bandwagon to close on Thanksgiving, and its CEO will be working the holiday at a New Jersey mall…
read nowNordstrom pilots omnichannel customer strategy
October 20, 2016
Nordstrom is debuting an omnichannel effort that lets Washington-based shoppers choose an item online and then try in their local sore.
read nowSears aims to grab the price-conscious holiday shopper
October 19, 2016
As the holiday sales season nears, Sears is making a move to draw bargain-hunting customers with a new guarantee initiative.
read nowJCPenney puts greeters in place in pilot customer service move
October 18, 2016
Taking a page from Wal-Mart's customer service playbook, JC Penney is reportedly placing greeters at store entrances.
read nowMidwest C-store chain taps loyalty platform to boost customer relations
October 17, 2016
Break Time, a convenience store chain in Missouri and Arkansas, is launching a new Paytronix-powered MyTime Rewards program to boost its brand and customer…
read nowScheels deploys point-of-service tool
October 14, 2016
Regional sporting goods retailer, Scheels, is using an Oracle point-of-service tool to enhance customer store experience.
read nowAmazon eyes going the convenience store route
October 13, 2016
While it’s already driving an online grocery initiative ahead, Amazon now wants to reach consumers who stop at the local convenience store and planning to…
read nowCrate and Barrel tapping technology to drive customer experience forward
October 12, 2016
Crate and Barrel is deploying a software-as-a-service tool to boost customer experience across the digital customer landscape in an effort to make consumers…
read nowSionic Mobile provides OnStar subscribers instant, exclusive savings
October 10, 2016
Sionic Mobile's Merchant Marketplace, featuring 100,000-plus retail and restaurant locations, is now part of the OnStar AtYourService marketplace inside…
read nowFIS launches real-time loyalty redemption at BP
October 10, 2016
FIS Premium Payback, a real-time, point-of-sale redemption service from FIS, is rolling out nationwide following a successful pilot program with BP, one of the…
read nowBlack Friday on its way out as top shopping day
October 7, 2016
The biggest holiday "shopping" day of the year won't be the day after turkey day this year, as a new industry prediction claims the new Black Friday will be…
read nowMall of America celebrates Thanksgiving by closing for the day
October 7, 2016
The biggest U.S. mall is closing on Thanksgiving for the first time ever, though the 500-plus retail stores housed inside have the option to remain open on the…
read nowKibo buys a cloud personalization platform
October 5, 2016
Kibo is acquiring Baynote, a cloud personalization platform, to boost commerce solutions. Baynote, according to an announcement, provides a smart data hub that…
read nowLowe's Mexico taps Upstream Commerce as partner
October 4, 2016
Lowe's Mexico is working with Upstream Commerce Retail Intelligence to drive better analytics and price optimization strategy across its product line.
read nowTemkin, Employee Engagement Awards team up on experience initiatives
October 3, 2016
In a quest to help and inspire retailers to enhance performance, the Employee Engagement Awards and Temkin Group are forming a collaborative partnership…
read nowReport: Brands not doing well at understanding the customer
September 29, 2016
Despite big gains in technology across IT, marketing and customer relationship teams, some of the biggest brands are not doing a good job of understanding the…
read nowEx Wal-Mart digital leader takes customer-focused role at Pizza Hut
September 23, 2016
Helen Vaid, who served as VP of digital store operations and experience for Wal-Mart , is taking on the newly-created role of chief customer officer for Pizza…
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