Customer Experience News
Consumers experience anxiety when it comes to e-commerce
February 13, 2017
Consumers don't have much confidence when it comes to e-commerce retailers delivering the right product on the expected date.
read nowReport: Simple is a winning retail strategy
February 10, 2017
The more simple the better and simplicity will drive more revenue, reveals the seventh annual Global Brand Simplicity Index from Siegel+Gale.
read nowSurvey: Promotions, discounts foundation for most loyalty programs
February 9, 2017
Promotions and discounts are the prime force behind customer loyalty programs despite the fact 75 percent of companies are slicing margins to offer the…
read nowWatch out, Amazon: Wal-Mart enhances shipping options
February 7, 2017
Wal-Mart is "moving at the speed of a startup," according to its CEO, by launching free two-day shipping without any membership fee involved.
read nowBroken promises more damaging than brands realize, reveals study
February 7, 2017
Breaking a promise to a customer or consumer has a bigger negative impact than most retails realize, according to a new InMoment study on how emotions drive…
read nowStudy: Bank execs list CX as top priority in 2017
February 6, 2017
More than half of 160 bank executives surveyed plan to increase spending on customer experience initiatives in 2017, according to a recent banking priorities…
read nowDirty Lemon taps text as direct sales channel
January 31, 2017
A wellness beverage retailer is selling product direct to consumers via text messaging — a channel it claims also makes for a personal retailer-consumer…
read nowHP debuts new tools to help retailers boost customer experience
January 26, 2017
HP is debuting its HP Elite x3 Mobile Retail Solution and the HP MX12 Retail Solution, both aimed at helping retailers improve the customer experience and…
read nowNeiman Marcus launches voice-controlled wearables for better communication
January 26, 2017
Neiman Marcus Last Call Stores are deploying voice-controlled wearables to help spur better communication within its luxury fashion retail operation.
read nowGeneration Z loves shopping at the brick-and-mortar retailer
January 25, 2017
While the Generation Z shopper is a digital customer they still love going to the store to shop and that means retailers need to shore up on interactive…
read nowGymboree taps Aptos tools to enhance customer experience
January 24, 2017
The Gymboree Corp. is deploying Aptos' POS and enterprise order management technology to integrate online and in-store operations to provide customers with a…
read nowCustomer loyalty requires a retail transformation, reveals IBM study
January 20, 2017
New IBM research reveals retailers must transform fast if they hope to inspire customer loyalty as consumers are busy shopping on their phones, online and in…
read nowStudy: Consumers want to be wanted
January 20, 2017
Retailers need to commit to earning a consumer's business as 79 percent of consumers will only buy from brands that provide they care about earning a shopper's…
read nowBrick-and-mortar store experience worse than washing dishes for many consumers
January 19, 2017
One third of consumers would rather wash dishes than hit a retail store and 40 percent view shopping in a brick-and-mortar retailer as a chore.
read nowMacy's kicks off cost efficiency, streamlining strategy
January 12, 2017
In a quest to boost cost efficiency and streamline its store portfolio, Macy's will close about 100 locations by August of this year, according to a press…
read nowMcDonald's looking to create Starbucks experience with kiosks, digital menu boards
January 10, 2017
McDonald's is looking to upgrade its McCafe espresso machines with the McBarista. This upgrade will feature $12,000 espresso machines, sweets, seasonal coffee…
read nowDisney Magicband-style experience coming to Carnival cruises
January 10, 2017
Princess Cruises, a global cruise line and tour company, announced last week at CES in Las Vegas that it will be the first Carnival Corp. brand to feature the…
read nowAmazon makes meal reordering easier than ever
January 6, 2017
Amazon Prime members can now voice-order restaurant orders via Amazon Restaurants on Alexa-enabled devices, including Amazon's Echo and Dot. Customers can…
read nowShoppers are loving mobile messaging apps, claims new study
January 5, 2017
Retailers may want to consider bolstering mobile messaging communications with consumers as a new study reveals 51 percent of messaging users view it more…
read nowMall of America taps kiosks to help shoppers find their way around
December 20, 2016
The Mall of America in St. Paul, Minnesota is deploying six interactive wayfinding kiosks to help shoppers needing assistance.
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