December 20, 2016
A new online community launched by TribeCX aims to offer customer experience experts and leaders best practices and advice, as well as supporting development…
read nowDecember 15, 2016
Data breach numbers just keep getting bigger and more breathtaking.
read nowDecember 14, 2016
A customer-first marketing strategy can go a long way toward boosting customer satisfaction.
read nowDecember 13, 2016
Royal Bank of Canada clients can now tap video to connect real time, face-to-face, with bank service personnel.
read nowDecember 12, 2016
Bain & Co. and Red Hat, a provider of open source solutions, have released the results of research aimed at gauging the correlation between an…
read nowDecember 8, 2016
Hackers have more opportunity to infiltrate retailer networks, according to a SecurityScorecard report, and that means retailers need to shore up security…
read nowDecember 6, 2016
Come 2017 Amazon aims to debut a no-waiting, no-line, no-checkout grocery store experience, called 'Just Walk Out', at its Amazon Go store in Washington state.
read nowDecember 5, 2016
Supermarkets providing a 'slow lane' for the older and elderly shopper can offer the senior consumer segment a better customer experience.
read nowDecember 2, 2016
Target has opened its second small-format store on Long Island, New York.
read nowby Judy Mottl — Editor, RetailCustomerExperience.com & DigitalSignageToday.com
December 1, 2016
Levi Strauss is synonymous with the cowboy and renegade image, but its CEO is publicly requesting shopping cowboys to leave the heat — the gun — at home when…
read nowNovember 30, 2016
Not only can you browse thousands of books at the Edina, Minnesota-based Barnes & Noble, you can now also grab a meal and a drink as part of the shopping…
read nowNovember 28, 2016
Consumers expect three major elements when it comes to online shopping. They want smooth security, a choice in return options and loyalty perks, according to a…
read nowNovember 25, 2016
In a quest to lure consumers off Amazon and into their brick and mortar storefront, some retailers are launching new marketing strategies and hoping to…
read nowNovember 24, 2016
When it comes to identifying the most successful and viable marketing opportunities more than a third of retailers, 36 percent, can't make the determination.
read nowNovember 23, 2016
Newegg is integrating its shopping cart with FedEx service so shoppers can hold packages for pickup at FedEx locations across the U.S., including FedEx Office…
read nowNovember 21, 2016
IBM is acquiring the Expert Personal Shopper (XPS) division from Fluid, which built the shopping assistant tool using IBM's Watson cognitive computing…
read nowNovember 18, 2016
The Colonial Park Mall in Lower Paxton Township, Pennsylvania now offers Amazon Locker, providing consumers with somewhere other than their home or office to…
read nowNovember 17, 2016
The Interactive Customer Experience Association has released a new customer experience database and map of the best in-venue experiences around the globe.
read nowNovember 15, 2016
A new report predicts there will not be as many product discounts, or holiday promotional discounts, this holiday season and it's all part of a new retail…
read nowNovember 10, 2016
While holiday sales are expected to be robust, the future holds some challenges for retailers, reveals a new Forrester report, and those challenges could be…
read now