Customer Experience News
Fast food, supermarkets tops in earning emotional ratings
September 21, 2016
When it comes to delivering positive emotional experience, the top achievers are Residence Inn, Publix and Chick-fil-A, according to a new study assessing…
read nowTiffany & Co. beating Amazon in consumer passion
September 21, 2016
Amazon may hold the highest awareness among consumers, but Tiffany & Co. is the most passionately and positively discussed brand. That is just one finding…
read nowStudy: Consumers love rewards, incentives
September 21, 2016
A research effort on consumer wants and needs reveals consumers love a personalized incentive, which also increases brand loyalty. Consumers also love virtual…
read nowNY’s Bergdorf Goodman goes for a fashion fantasy experience
September 20, 2016
Just in time for the recent New York Fashion Week, high-end fashion retailer Bergdorf Goodman debuted a new customer experience complete with chandeliers and…
read nowAmazon Prime now includes a Chicago beauty brand
September 19, 2016
Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.
read nowAmazon Prime now includes a Chicago beauty brand
September 16, 2016
Amazon Prime now offers one- and two-hour delivery of products from a Chicago beauty retailer.
read nowGoogle pushes out 2-day delivery to 40M new customers
September 15, 2016
Midwest consumers can now tap Google's two-day delivery service, as Google expands the service to 40 million Midwest customers.
read nowBrandsMart USA taps a new mobile delivery tracking tool
September 13, 2016
BrandsMart USA is tapping nuVizz's nuDeliverIT mobile delivery tracking technology to boost customer experience. The solution provides the retailer with…
read nowDSW partners with Infor on retail commerce apps
September 12, 2016
Footwear retailer DSW is hoping to provide a more seamless shopping experience with a new commerce application suite that will provide flexibility, greater…
read nowOutdoor retailer aims for a deeper customer relationship
September 12, 2016
Cabela's is teaming up with InMoment on a new system that will empower front-line employees and operations leaders with deeper customer intelligence to drive a…
read nowPokémon GO inspires Bloomies' social media omnichannel effort
September 9, 2016
Leading retailer Bloomingdale's is hoping to spark fall season sales with a unique customer engagement effort using social media.
read nowOffice Depot extends partnership with dunnhumby
September 7, 2016
Dunnhumby and Office Depot are extending a partnership focused on data analysis to boost the customer experience.
read nowLe Creuset deploys customer engagement program for retailers
September 1, 2016
In a quest to spur store traffic and boost sales, Le Creuset is launching a digital culinary program for retailers.
read nowAmazon launches more locker sites for package pick-up
September 1, 2016
In an effort to make it easier than ever to retrieve that latest order, Amazon is launching more pick-up location sites for consumers.
read nowMood Media debuts consumer playlist interaction feature
August 31, 2016
Mood Media is providing retail customers the opportunity to have a say in the in-store music experience via a virtual remote control.
read nowSionic Mobile, home services site collaborate on new service
August 31, 2016
Nationwide home service network, YourHome1Source.com, is partnering with Sionic Mobile on a new YourHomeSavings app which promises to provide home buyers and…
read nowTwo Tap expands options to help retailers sell on global scale
August 30, 2016
A new service from Two Tap, called Two Tap Crossborder, lets consumers outside of the U.S. order from American retailers with as much ease as if they were…
read nowAction sports retailer taps cloud system to boost customer experience
August 24, 2016
Active Ride Shop is using a cloud-based engagement technology for mobile point of sale, merchandising, customer relationship management and sale audit in a…
read nowReport: Most retailers not optimizing social media engagement opportunity
August 23, 2016
Social media is becoming increasingly popular among retailers, but 81 percent of those using the platforms to engage customers acknowledge they need help in…
read nowHunter Douglas taps mobile platform to engage customers
August 23, 2016
Custom window fashion maker Hunter Douglas is using a new mobile-optimized platform for sales and consumer engagement via mobile devices and social networks.
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