Customer Experience News
Stellar Loyalty, Splick.it/Onosys unveil collaboration
August 18, 2016
Stellar Loyalty and Splick-it/Onosys have announced a partnership to provide a pre-integrated solution for a next generation restaurant experience.
read nowConsumers not a very patient lot, reveals study
August 11, 2016
Companies succeeding at digital customer response will be successful as that's what consumers expect, according to a Northridge Group report.
read nowLuxury retailer opens big new store
August 1, 2016
Holt Renfrew, a Canadian luxury retailer, has opened its new 130,000-square-foot retail space located at Square One in Mississauga, Canada.
read nowNordstrom Inc announces plans to open Nordstrom Rack in Frisco, Texas
July 27, 2016
Nordstrom Inc. has announced plans to open Nordstrom Rack, the upscale fashion retailer's off-price division, at The Centre at Preston Ridge in…
read nowMarvel comic fans get rewarded for loyalty
July 26, 2016
Marvel comic fans are now getting more than just fun entertainment as Marvel Entertainment is offering a new loyalty program.
read nowAmazon drone delivery dream now a reality in UK
July 26, 2016
Amazon is going drone in the U.K. as it's kicking off a trial service program.
read nowAmazon offers up new student loan discount program
July 22, 2016
Amazon.com is partnering with Wells Fargo to offer a new loan discount program for students.
read nowEuclid Analytics debuts retail Wi-Fi platform
July 20, 2016
Euclid Analytics has debuted its latest product, a Wi-Fi platform called Euclid Connect. Connect allows retailers to track consumer location, behavior, and…
read nowRetailers going mobile in big way, but no big payoff as yet
July 18, 2016
Today's retailers are more than embracing mobile apps, as more than two thirds have one in play. But the payoff isn't hitting big just yet.
read nowBrighton(ing) futures one handbag at a time
July 18, 2016
Brighton Collectibles is launching its Handbag Trade-In fundraiser. Until July 24, the company will be collecting gently used handbags for donation.
read nowMill Street Merchants invites consumers for a stroll down LogicLane
July 13, 2016
LogicLane, an e-commerce discount wholesale grocery supply chain service, has launched Mill Street Merchants, its first retail space in Uniontown, Pennsylvania.
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Webinar: Insight on how mobile is transforming store operations
July 7, 2016
There are two transformative forces playing a big role in today's retail environment — the millennial shopper and the mobile consumer.
read nowAmazon's Prime Day 2016 projected to be bigger than last year
July 1, 2016
More than 100,000 deals will launch on July 12, as part of Amazon's Prime Day 2016. The deals start at midnight and will include most items, according to a…
read nowHey Amazon, Walmart is fighting back
June 30, 2016
Amazon Prime continues to baffle Americans with their incredibly fast shipping and delivery. Today, retailers are forced to compete with a company that seems…
read nowReport: Poor training, weak tools, corporate friction all hurt the brand
June 29, 2016
Brick-and-mortar retailers grappling with poor brand recognition and weak customer experience strategies are likely those without solid training, strong tools…
read nowDelivery a big part of customer experience, reveals survey
June 29, 2016
More than half, 66 percent, of online consumers said the delivery experience is critical and that poor delivery could easily prompt them to hit another…
read nowFashion retailers beware: A bad fit for shoppers is a bad thing for business
June 28, 2016
Fit, as in clothing fitting the body, is a crucial aspect for consumers and retailers should be aware that a poor fit isn't a good thing in the customer…
read nowChipotle is making summer a rewarding time
June 27, 2016
Chipotle is kicking off a new rewards program starting July 1. The Chiptopia Summer Rewards offers free food and bonus rewards for customer visits.
read nowBurberry delivers an artistic customer experience
June 27, 2016
Shoppers visiting Burberry's London Regent Street store this month enjoyed a personal experience in purchasing pieces from its latest collection.
read nowStudy: Brand loyalty not such a biggie for millennials
June 24, 2016
Retailers will need to do some serious marketing and brand shifting going forward given the biggest consumer base, those millennials, aren't as loyal or brand…
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