Customer Experience News
App promises a more Virgin-like customer experience
June 24, 2016
Virgin is collaborating with DMI on Virgin Red, a member reward app that promises to give users a life "more Virgin."
read nowAmazon opens yet another brick-and-mortar bookstore
June 24, 2016
Portland, Oregon is the latest home for a brick-and-mortar Amazon bookstore.
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When is a handbag also a radio? When Dolce & Gabbana build one
June 23, 2016
For those tired of touting around a tiny digital music player, Dolce & Gabbana has the perfect solution: a handbag that also serves as a full-fledged boom…
read nowUS Bank taps former Best Buy exec to lead omnichannel-experience team
June 22, 2016
U.S. Bank has hired Beau Gray to lead its omnichannel-experience team. Gray, who has over 15 years of background in retail customer experience, most recently…
read nowBlueSnap sees 115% growth in mobile checkout since European launch
June 22, 2016
BlueSnap, an e-commerce services provider, today announced that it has seen a 115-percent increase in mobile checkout transactions since launching its services…
read nowAuthor Gary Magenta debuts customer loyalty tome
June 22, 2016
The book,"720 Haircuts- Creating Customer Loyalty That Lasts A Lifetime," is the true story of a man who drove a 100-mile roundtrip for a haircut at the same…
read nowConfirmit partners with Affectiva to transform interactive customer experience
June 21, 2016
Confirmit, a London-based company, is partnering with Affectiva, to implement technology that allow for evaluations of participants' role of emotions in…
read nowCall for entries: Bank Customer Experience tech awards
June 16, 2016
Networld Media Group is accepting entries for awards to be presented in conjunction with the Bank Customer Experience Summit (previously the ATM & Mobile…
read nowCadillac Fairview rolls out new technology for retail center
June 16, 2016
Cadillac Fairview is providing turn-by-turn navigation, upgraded guest Wi-Fi and access to its CF SHOP! text concierge services in retail centers in…
read nowThe Container Store implements new Theatro wearable technology in 70 stores
June 16, 2016
Dallas-based storage and organization retailer The Container Store is using wearable technology that provides its employees with SKU look-up and immediate…
read nowAlibaba chief: We’re not a retailer, and we will double revenue in 4 years
June 15, 2016
Alibaba Group has some big business aspirations, and the top one is to more than double revenue in the next four years, with a goal of hitting $1 trillion.
read nowStudy: 5 types of millennial shoppers pose challenges for retailers
June 14, 2016
There are five distinct millennial consumers, and each poses a challenge to today's retailer, according to Cue Connect’s report, "Consumer Moments of Truth.…
read nowBetter customer experience now on Subway's strategy menu
June 10, 2016
In a big step toward transforming the guest experience, Subway is creating a new internal division, called Digital, and launching a multi-year and…
read nowAustralia is Ikea's next test ground in online shopping strategy
June 10, 2016
Ikea's omnichannel strategy is expanding to Australia, its latest focal point for providing consumers an online shopping channel.
read nowStudy: Brand loyalty programs fastest route to a millennial's heart
June 8, 2016
Loyalty programs are proving valuable with consumers and are paying off in more ways than one.
read nowUber updates driver app to boost experience
June 8, 2016
Just about six months after marking down pricing for customers in more than a few cities, Uber is updating its app with enhanced features for its drivers.
read nowSurvey: Big disconnect between retailers, consumers in play
June 6, 2016
The physical retail store experience rates tops in terms of retailer focus but personalizing the experience is not getting as much attention. In fact, just 2…
read nowOutdoor gear retailer deploys tougher encryption for card transactions
June 3, 2016
Cabela's is shoring up credit and charge card transaction security with a new Point-to-Point Encryption solution from Ingenico Group. The technology, which is…
read nowLuxury retailer expands loyalty program to include online and offline purchases
June 2, 2016
Nordstrom wants to reward all its customers, no matter which venue they take in paying for a purchase. The luxury retailer is expanding its loyalty program…
read nowReport: Consumers love to be mobile when shopping
June 1, 2016
Today's retail consumers love to mix technology and in-store visits, especially when it comes to big purchases and conduct product research online while in a…
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