Customer Experience News
How to make men feel at home while shopping
by James Bickers — Editor, Networld Alliance
September 7, 2009
San Francisco Chronicle fashion correspondent Aaron Britt recently went on a walking tour of S.F. men's retail with Bertrand Pellegrin, author of "Branding the…
read nowJeweler draws in shoppers — with a fully stocked bar
by James Bickers — Editor, Networld Alliance
August 25, 2009
Jeff Weiss and his partners have launched an unusual jewelry store in Albany, N.Y., where the emphasis is on more than just buying gems. The 7,000-square-foot…
read nowLuxury retailers need to personalize the online experience
by James Bickers — Editor, Networld Alliance
August 13, 2009
Shopping a luxury retailer is a singular experience — the setting, the products, the (hopefully) excellent service. But most of those things go away when…
read nowResearch: Most consumers will pay more for a good experience
by James Bickers — Editor, Networld Alliance
August 9, 2009
Research firm Strativity Group has released the findings of its "2009 Customer Experience Consumer Study."
read nowBest Buy turns Sunday circulars into interactive 3D demos
by James Bickers — Editor, Networld Alliance
August 6, 2009
Electronics retailer Best Buy has quietly unveiled a new interactive domain, www.BestBuyin3D.com, which turns the company's Sunday circulars into impressive…
read nowReport: Online retailers focusing on the checkout experience
by James Bickers — Editor, Networld Alliance
July 16, 2009
When an online shopping experience is analyzed, most of the emphasis is usually placed on the "front end" — how the site looks to the visitor upon entrance…
read nowNew research dissects what makes a 'wow experience'
by James Bickers — Editor, Networld Alliance
July 8, 2009
A new survey from The Verde Group and the Retail Council of Canada says that most shoppers — just slightly more than 50 percent — have had a great retail…
read nowNCR chief: We're 'leveraging our past to create our future'
by James Bickers — Editor, Networld Alliance
July 8, 2009
Forbes magazine's Andy Greenberg recently sat down with Bill Nuti, chief executive of NCR since 2005 and a man with a serious vision for bringing channels…
read nowBlog: Apple's magical retail experience in its global stores
June 22, 2009
Information Week: A professional investor who's used PCs for 20 years relates the superb retail experience he had at the Apple Store in Tokyo, and emphasizes…
read nowForrester to host Customer Experience Forum 2009 in New York
June 21, 2009
NEW YORK — Forrester's first-ever Customer Experience Forum will bring together customer experience professionals from top companies that share one thing in…
read nowOpinion: The fine art of reading customers
June 18, 2009
Publisher's Weekly: Training staffers to read customers' signals can lead to much better, more successful experiences for both customer and retailer. Though it…
read nowInteractive mall game aims to bring in patrons, get them to stay longer
June 16, 2009
AUSTIN, Texas — At a time when competition for the consumer dollar is fierce and retail traffic has slowed, retail centers are exploring new innovative guest…
read nowWhole Foods offering free rides home — via rickshaw
June 9, 2009
Supermarket News: Whole Foods Market stores in Manhattan this week are offering to take shoppers home for free — via rickshaw.
read nowNew report reveals consumer attitudes toward self-service technology
May 21, 2009
LOUISVILLE, Ky. — The Self-Service and Kiosk Association has published its 2009 Self-Service Consumer Survey, a comprehensive report that reveals what…
read nowSunoco debuts new store layout
May 11, 2009
NEW YORK — CBX, a strategic branding, design and consultancy agency, has completed a new store layout for Sunoco's APlus-branded convenience store operation.
read nowAvery Dennison announces mobile merchandising tool
May 10, 2009
PASADENA — Avery Dennison Corp. and Scanbuy Inc. have joined forces to produce a new mobile-merchandising solution that uses camera phone technology to enhance…
read nowKIOSKCOM: Survey reveals consumer attitudes toward self-service
May 7, 2009
LAS VEGAS — During an educational session at the KioskCom Self Service Expo Thursday, attendees sampled exclusive results of consumer research that reveals…
read nowWalmart unveils first Hispanic concept store
April 30, 2009
Progressive Grocer: "We are introducing a new and authentic shopping experience that will better serve the needs of the community and will be more relevant to…
read nowEspresso Book Machine prints books on demand, while the customer waits
April 23, 2009
Times Online: Beginning next week a small revolution in bookselling will make searching for obscure, out-of-print and otherwise long-forgotten books a whole…
read nowDenver retailer is half gallery, half store
April 15, 2009
The Denver Post: Part gallery and part retail shop, Composition offers what owner Jennifer Roberts calls "curated rotational retail." The themed shopping…
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