Customer Experience News
Consumers want flexible, extensive return policies
August 4, 2023
A hefty majority, 93%, of U.S. and U.K. consumers want flexible, extensive return policies, according to a Loop survey on brand loyalty.
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Communication, training kiosk for retail aims to spur engagement
August 4, 2023
Multimedia Plus, a New York City-based provider of communication and training solutions for the retail industry, has introduced its Incite kiosk, which…
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Wayfair app taps AI for room design feature
August 2, 2023
Wayfair's new app, Decorify, uses generative AI to let users create photo realistic room images for design purposes.
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Fabric retailer Joann taps Flybuy for BOPIS nationwide
July 31, 2023
Fabric and sewing retailer Joann is expanding its deployment of Flybuy's location technology platform to power a buy online, pickup in store option for…
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Safeway installs slide-out security gates at self-checkout kiosks
July 28, 2023
Two Safeway supermarkets in San Francisco have installed automated slide-out security gates at the self-checkout kiosk section to prevent theft, according to…
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Southwest taking sharky approach to customer experience
July 28, 2023
In celebration of Shark Week, which kicked off July 23 and ends on July 29 this year, Southwest Airlines is offering special flight programming in a…
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UK department store launches virtual try-on
July 27, 2023
John Lewis Fashion Rental, a U.K.-based department store chain, has partnered with tech firm Zyler and rental specialist Hurr to adopt the Zyler AI-powered…
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Lowe’s teams with OneRail on same-day delivery
July 27, 2023
Lowe's is expanding its same-day delivery service nationwide for orders placed online and via its app.
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Lowe’s, Petco expanding store-in-store partnership
July 25, 2023
Lowe's Companies Inc. and Petco are expanding a pilot program in which Petco products and services are located within Lowe's stores.
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Walmart offers inclusive back-to-school shopping experience
July 24, 2023
Walmart is aiming to make back-to-school shopping easier for those customers managing sensory disabilities.
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Amazon plugging Amazon One into all Whole Foods stores
July 20, 2023
Every Whole Foods grocery store will offer Amazon's palm payment option, Amazon One, by the time 2024 arrives.
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Optoro debuts Home Pick-ups service for retailers
July 20, 2023
Optoro, a returns management software provider, has debuted the Home Pick-ups returns solution to its Express Returns solution.
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Consumers want a quality product return experience
July 19, 2023
Shoppers not only want a free return but a quality experience that shows a brand cares about them as a customer.
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Foot Locker taps AI, text analytics to boost customer experience
July 18, 2023
Foot Locker is deploying InMoment's Spotlight web-based intelligence applications to gain greater visibility and analysis of text-based feedback data.
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Target working to expand next-day delivery reach
July 17, 2023
Target has debuted its newest supply chain facility, the Target Last Mile Delivery extension, close to a store location in Smyrna, Georgia.
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Consumers crave convenience when it comes to checkout
July 14, 2023
A hefty number of consumers, 65%, would like to purchase directly from a link in-content and are highly motivated by online content.
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Crocs, Obsess team on virtual shopping experience
July 14, 2023
Casual footwear retailer Cros and Obsess, an experiential 3D e-commerce platform, have teamed up on a virtual Kibbitz shopping experience.
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Staples now serving as Amazon return center
July 13, 2023
Amazon has partnered with Staples to create drop-off locations for product returns.
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Dillard’s retail associate never missed a workday in 74 years
July 12, 2023
A Dillard's retail store associate not only never missed a day's work in her 74 years with the retailer, she retired a bit later than most — at the age of 90.
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Grocer says no to kiosks
July 11, 2023
Sparkle Markets, which operates 18 stores in northeast Ohio, western Pennsylvania and West Virginia, has announced it will not use self-checkout kiosks…
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