Uber launches return product delivery service

October 10, 2023

Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.

La-Z-Boy's updated AR strategy drives immersive experience

October 6, 2023

A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.

British fashion retailer taps NewStore for digital transformation journey

October 5, 2023

AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.

Loyalty programs paying off for c-stores

October 5, 2023

A convenience store loyalty program can deliver a 12% higher check, and loyalty members, across any rewards program.

50% of consumers frustrated with rewards, loyalty programs

October 3, 2023

Half of U.S. reward program members are feeling increased frustration at the lack of choice in how they receive their rewards and more than a third are feeling…

Lithuania supermarket opens 5th autonomous store

September 29, 2023

The Iki retail chain, based in Lithuania, has launched its fifth autonomous store with technology from AI retail solutions provider Pixevia.

Stop & Shop, Badger give Marty the Robot refresh, bigger reach

September 28, 2023

Stop & Shop is teaming up with Badger Technologies to expand the use of Marty the Robot at more than 300 of the grocer's Northeast stores and has made…

Gen Z views AI as e-commerce booster

September 28, 2023

A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.

Amazon updates Just Walk Out tech to allow clothing, gear purchases

September 27, 2023

Amazon's Just Walk Out cashierless technology now allows for purchase of clothing and fan gear at stores providing the check-out free shopping experience.

Feds propose kiosk access requirements for disabled

September 27, 2023

The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…

Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

September 25, 2023

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…

Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado

September 22, 2023

Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…

Cinema launches with self-service kiosks

September 19, 2023

Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…

Crunch Fitness debuts Amazon One

September 19, 2023

Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…

Consistency key to retail customer experience, say consumers

September 18, 2023

When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…

Giant Eagle, Instacart team up on same-day delivery across several states

September 13, 2023

Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

Seeking nominations for 2024 Top 50 retail innovators report

September 5, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

Turkish carrier launches no-baby flight experience

September 5, 2023

Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…

Lawmaker proposes $5K tax on retail self-checkout kiosks

September 4, 2023

An Evanston, Illinois councilman has proposed a $5,000 tax on retail checkout kiosks to benefit teen employment, according to an evanstonroundtable.com report.