Customer Experience News
DMV installs kiosk in Charlotte, North Carolina grocery store
March 22, 2024
A pilot program is bringing the DMV to a grocery store in Charlotte, North Carolina, according to a WSOC report.
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Specialty retailer showroom offers test-drive experience
March 22, 2024
Garner Appliance & Mattress has opened a Raleigh, North Carolina location boasting a showroom that lets customers test-drive appliances in a simulated…
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Frontgate launches inspirational store experience
March 21, 2024
Frontgate, a furniture brand, has debuted a retail concept featuring a collaborative in-store design studio as well as an indoor-outdoor atrium at its new…
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Michaels celebrates craft creators with online marketplace
March 20, 2024
Michaels is celebrating handmade artists and creators with an online marketplace selling handmade goods and offering classes as well as how-to workshops.
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Las Vegas airport piloting TSA self-service screening system
March 19, 2024
The Harry Reid International Airport in Las Vegas, Nevada is piloting a prototype self-service screen system available to Transportation Security…
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Most consumers want AI/human blend in retail interactions
March 14, 2024
A good majority, 71%, of U.S. consumers believe blended experiences of AI and human interaction will always be needed in retail and 66% don't mind AI to…
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Webinar offers insight on optimizing retail customer experience year round
March 12, 2024
Retailers must strive for operational excellence – from hiring and onboarding store associates to delivering an exceptional customer experience. Business…
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Target planning lots of new stores, brand launches
March 11, 2024
It's going to be a busy 2024 for Target as the retailer plans to deliver an "enhanced shopping experience."
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British department store taps Aptos to drive personalization, customer interaction
March 4, 2024
Liberty, a British department store, is renewing its partnership with Aptos, a unified commerce solution provider, to deploy the latest iterations of Aptos…
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Ikea Amsterdam extends self checkout, adds in-store pick up
February 27, 2024
Ikea Amsterdam has introduced two vending machines to provide in-store pick-up with the ability to handle 480 orders daily, according to a press release.
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Facial recognition advances at airports despite privacy concerns
February 26, 2024
Facial recognition identification verification at airports continues to expand both domestically and globally, despite concerns about user privacy, according…
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When it comes to loyalty consumers all about experience, service, perks
February 23, 2024
While a great product is the top reason consumers love a brand, customer service, loyalty programs and experience still have the top impact on whether a…
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Costco, Buc-ee’s, H-E-B rank in top 5 of CX all-stars list
February 23, 2024
Buc-ee's, H-E-B and Costco are among the top five brands creating the best customer experience.
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Dispensary installs self-serve cannabis kiosks
February 22, 2024
Visitors to Ethereal Gold Dispensary in Waukesha, Wisconsin, can use an automated self-serve kiosk to buy cannabis and mushroom products that are legal in…
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Australian sports enterprise deploys Mashgin self-checkout kiosks
February 6, 2024
The Adelaide Oval, a sports ground in Adelaide, Australia has deployed 20 self-checkout kiosks from Mashgin.
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Free returns a loyalty driver for retailers
February 2, 2024
Retailers offering free return programs are seeing solid customer loyalty as 72% of shoppers stay loyal to brands offering the perk.
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Omni Hotels & Resorts taps Jeff Doane as COO
February 1, 2024
Jeff Doane has been named chief commercial officer for Omni Hotels & Resorts.
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Returns posing big challenge for retailers
January 30, 2024
More then half, 69%, of retailers and brands view product returns as a significant business challenge.
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CVS Health shuttering Target pharmacies
January 29, 2024
CVS Health is planning to close dozens of pharmacies located within Target retail stores early this year.
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Costco reportedly testing membership card scanners
January 25, 2024
Costco is reportedly testing a membership card scanner, according to a report at Costco Insider.
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