Customer Experience News
Consumer sentiments not matching up with marketers’ perceptions
July 10, 2023
There is a "drastic" disconnect between the customer experience and digital marketing strategies, according to a CX study released by SurveyMonkey.
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Costco cracking down on membership card sharing at self-checkout kiosks
July 7, 2023
Costco shoppers will have a new self-checkout experience as the wholesaler is reportedly going to ask for photo identification as well as the membership card…
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Shopping lines still a frustration point for consumers
July 6, 2023
A hefty number of consumers, 82%, will actively avoid visiting a business that has a customer waiting line and customer impatience is on the rise.
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July 4 cookout should be more affordable this year
June 29, 2023
Having a July 4 cookout should be less expensive for consumers this year with an estimation of $67.73 for a cookout for 10, a 3% dip from 2022 which was a…
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Sports brand teams with Salesfloor to boost customer experience
June 26, 2023
Sports brand PUMA India is partnering with Salesfloor, a customer engagement platform, to bolster customer relations by integrating and elevating its online…
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Home good retailer taps Constructor to drive personalized experience
June 23, 2023
Home and living e-commerce retailer home24 is partnering with Constructor, a U.S.-based tech provider, to deliver feature-rich, intuitive and personalized…
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Skincare brand launches virtual store
June 20, 2023
Laneige, a skincare brand, has launched an immersive virtual store with e-commerce platform partner Obsess.
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Consumers using chatbots, AI, but skepticism remains
June 16, 2023
Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…
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Kroger deploying digital smart screens
June 15, 2023
Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.
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Prada Group deploying Oracle tech to elevate customer experience
June 15, 2023
Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…
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'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
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Retail ‘ghosting’ costing $2.4B in industry loss
June 8, 2023
The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.
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Indiana grocer taps Invafresh to automate manual processes
June 8, 2023
Strack & Van Til, an Indiana-based grocery retailer, is deploying Invafresh's technology to optimize fresh food operations, ensure pricing accuracy and…
read nowRemodeled Walmart boasts customer-centric features, mural
June 1, 2023
Customers visiting the Glenville, New York Walmart Supercenter store will discover some changes have been made as the store has undergone a remodel focused on…
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Supermarkets beating Amazon in online shopping satisfaction
June 1, 2023
When it comes to online food shopping satisfaction Amazon isn't leading the pack as supermarkets are providing greater levels of satisfaction, according to a…
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Ashley awarding ‘best sleep of your life’ customer experience
June 1, 2023
Furniture and mattress retailer Ashley has launched a "Best Sleep of Your Life" customer experience with partner Tempur-Pedic at select Tampa, Florida stores.
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Tanger Outlets taps Coniq to power customer personalization
May 31, 2023
Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…
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Walmart debuts high-tech market fulfillment center
May 30, 2023
Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.
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Retailer inventory piles on the decline
May 30, 2023
The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…
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Target launches drive-up option for returns
May 26, 2023
Target has launched Returns with Drive Up, a free service where customers can return items without having to leave their vehicle.
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