Customer Experience News
Tanger Outlets taps Coniq to power customer personalization
May 31, 2023
Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…
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Walmart debuts high-tech market fulfillment center
May 30, 2023
Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.
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Retailer inventory piles on the decline
May 30, 2023
The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…
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Target launches drive-up option for returns
May 26, 2023
Target has launched Returns with Drive Up, a free service where customers can return items without having to leave their vehicle.
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Specialty retailer deploys Oracle tech to boost inventory management
May 24, 2023
WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…
read nowJohn Richmond expands into metaverse
May 24, 2023
Rock-style fashion brand John Richmond is expanding into the metaverse in partnership with SHIB The Metaverse.
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Swedish retailer tops Nedap for RFID strategy
May 23, 2023
Lindex, a Swedish fashion retailer, is teaming up with Nedap, an RFID provider, to deploy the Nedap iD Cloud to boost inventory accuracy.
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India jeweler teams with Yantra on digital transformation
May 23, 2023
CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…
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ShopRite, Fresh Grocer home to product sampling kiosks
May 22, 2023
Wakefern Food Corp., the nation's largest retailer-owned cooperative, is expanding its use of Freeosk's interactive multimedia sampling kiosks for turn-key…
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Cantaloupe intros smart stores, self checkout kiosks
May 19, 2023
Cantaloupe Inc., a digital payments and software services company that provides end-to-end technology solutions to power self-service commerce, has introduced…
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Home Depot: Wage boost boosting customer satisfaction
May 18, 2023
The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…
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Woolworths, First Insight team on driving customer engagement
May 17, 2023
Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…
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Container Store debuts resale program for customers
May 16, 2023
The Container Store Inc. has launched a "Closet Clean Out" resale program that lets customers resell gently worn clothing and items for shopping credit with…
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Canadian retailer taps Fluent system for order fulfillment strategy
May 11, 2023
The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…
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Milan menswear retailer debuts virtual try-on
May 10, 2023
Larusmiani, a menswear store in Milan, Italy, has partnered with tech firm Zyler to provide virtual try-on to shoppers, in partnership with digital technology…
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1-800-Flowers launches 'MomVerse' for Mother’s Day sentiment
May 9, 2023
Consumers needing help finding just the right words for Mother's Day now have MomVerse, a consumer experience powered by ChatGPT offered at 1-800-Flowers.com.
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Athlete’s Food intros neighborhood concept store
May 5, 2023
The Athlete's Food has opened its neighborhood concept store at Atlantic Station in midtown Atlanta.
read nowSofa maker taps Fluent Commerce for strategic growth plans
May 4, 2023
DFS, the top sofa maker and retailer in the U.K., is deploying the Fluent Commerce order management systems to support its home fulfillment program as well as…
read nowLuxury fashion brand teams up on unique showcase experience
May 3, 2023
Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.
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Kroger taps Extreme Networks for store of the future
May 3, 2023
Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.
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