Customer Experience News
Rising costs impacting holiday spend
October 25, 2023
As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…
read now
Caleres taps Bluecore for digital, customer-centric transformation
October 20, 2023
Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…
read now
Walmart GoLocal names Rina Hurst as VP
October 17, 2023
Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.
read now
C-store chain RaceTrac launches first EV charging station
October 16, 2023
RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…
read now
Foot Locker deploys Nedap iD Cloud to 650 European stores
October 13, 2023
Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…
read now
Retailers boosting AI investment
October 12, 2023
Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.
read now
Cooler Screens sues Walgreens over digital screen project
October 11, 2023
Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…
read now
Uber launches return product delivery service
October 10, 2023
Food and a ride are not the only things Uber is providing to users. The ride share company, which also runs Uber Eats, is now providing item return services.
read now
La-Z-Boy's updated AR strategy drives immersive experience
October 6, 2023
A next-gen 3D AR initiative on La-Z-Boy's online site is finding fans as there has been a 150%-plus jump in shoppers using its 3D product exploration tool.
read now
British fashion retailer taps NewStore for digital transformation journey
October 5, 2023
AllSaints, a fashion retailer based in East London, has deployed a mobile point of sale, from NewStore, in more than 200 stores around the world.
read now
Loyalty programs paying off for c-stores
October 5, 2023
A convenience store loyalty program can deliver a 12% higher check, and loyalty members, across any rewards program.
read now
50% of consumers frustrated with rewards, loyalty programs
October 3, 2023
Half of U.S. reward program members are feeling increased frustration at the lack of choice in how they receive their rewards and more than a third are feeling…
read nowLithuania supermarket opens 5th autonomous store
September 29, 2023
The Iki retail chain, based in Lithuania, has launched its fifth autonomous store with technology from AI retail solutions provider Pixevia.
read now
Stop & Shop, Badger give Marty the Robot refresh, bigger reach
September 28, 2023
Stop & Shop is teaming up with Badger Technologies to expand the use of Marty the Robot at more than 300 of the grocer's Northeast stores and has made…
read now
Gen Z views AI as e-commerce booster
September 28, 2023
A hefty number of Gen Z consumers, 88%, believe AI will improve online shopping.
read now
Amazon updates Just Walk Out tech to allow clothing, gear purchases
September 27, 2023
Amazon's Just Walk Out cashierless technology now allows for purchase of clothing and fan gear at stores providing the check-out free shopping experience.
read now
Feds propose kiosk access requirements for disabled
September 27, 2023
The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…
read now
Retail sector CX: Go from miserable to memorable
by Anand Subramaniam — SVP Global Marketing, eGain
September 25, 2023
Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…
read now
Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado
September 22, 2023
Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…
read now
Cinema launches with self-service kiosks
September 19, 2023
Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…
read now