Feds propose kiosk access requirements for disabled

September 27, 2023

The U.S. Department of Health and Human Services has published a proposed rule to add new provisions that clarify requirements under section 504 of the…

Retail sector CX: Go from miserable to memorable

by Anand Subramaniam — SVP Global Marketing, eGain

September 25, 2023

Prioritizing digitalization, unifying conversations and knowledge with omnichannel hubs, and working with a solution provider can enable retail CX and AX to go…

Love’s Travel Stops installing EV charging stations in Pennsylvania, Colorado

September 22, 2023

Love's Travel Stops will install EV charging stations at eight locations in Pennsylvania and Colorado after securing $4.8 million in federal funds, according…

Cinema launches with self-service kiosks

September 19, 2023

Miraj Cinemas has launched its latest multiplex in Mumbai, bringing India's third-largest cinema chain (which is also 100% vegetarian) to 60 cinemas…

Crunch Fitness debuts Amazon One

September 19, 2023

Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…

Consistency key to retail customer experience, say consumers

September 18, 2023

When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…

Giant Eagle, Instacart team up on same-day delivery across several states

September 13, 2023

Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…

JCPenney investing $1B to boost customer experience, operations

September 7, 2023

JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…

Seeking nominations for 2024 Top 50 retail innovators report

September 5, 2023

The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…

Turkish carrier launches no-baby flight experience

September 5, 2023

Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…

Lawmaker proposes $5K tax on retail self-checkout kiosks

September 4, 2023

An Evanston, Illinois councilman has proposed a $5,000 tax on retail checkout kiosks to benefit teen employment, according to an evanstonroundtable.com report.

Smart cities initiative features autonomous grocery store

September 4, 2023

Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…

Amazon Just Walk Out tech in play at Maryland campus

September 1, 2023

Amazon's Just Walk Out technology, which lets shoppers skip the traditional check-out experience, is in play at Loyola University Maryland via Grubhub Campus…

ClearSale launches revamped client portal

August 29, 2023

ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…

Grocer taps Birdzi to personalize customer experience, optimize data

August 25, 2023

Berkot's Super Foods, a grocery chain in Wisconsin and Illinois, has deployed the Birdzi loyalty platform, reporting dashboards and digital coupon technology…

Trader Joe’s not adopting self-checkout any time soon

August 21, 2023

Supermarket Trader Joe's has no plans, if ever, to deploy self-checkout kiosks to its stores.

Solo Stove teams with Simplr on AI chatbot

August 16, 2023

Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support…

Most shoppers want a better search experience

August 14, 2023

Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.

Kroger’s media business builds in-house ad platform

August 11, 2023

Kroger Precision Marketing, the retail media business of supermarket brand Kroger, is building a next-gen advertising tech platform that will use retail data…

2 Amazon Fresh Chicago stores get makeover

August 10, 2023

Amazon has refreshed two Amazon Fresh stores in Chicago with an expanded selection, updated checkout options and lower prices, according to an Amazon blog.