Customer Experience News
Crunch Fitness debuts Amazon One
September 19, 2023
Crunch Fitness, a New York City-based global fitness chain, has become the first fitness brand to introduce the Amazon One palm recognition service as an entry…
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Consistency key to retail customer experience, say consumers
September 18, 2023
When it comes to the retail customer experience, regardless of loyalty status, most consumer view the key to exceptional CX is providing consistent…
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Giant Eagle, Instacart team up on same-day delivery across several states
September 13, 2023
Supermarket chain Giant Eagle and Instacart are teaming up on same-day delivery, in as fast as an hour, from more than 200 Giant Eagle stores across Ohio, West…
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JCPenney investing $1B to boost customer experience, operations
September 7, 2023
JCPenney has created a self-funded reinvestment plan of more than $1 billion to enhance customer experience across its physical footprint, improve digital…
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Seeking nominations for 2024 Top 50 retail innovators report
September 5, 2023
The 2024 Retail Customer Experience Top 50 report will highlight retail leaders who are innovating when it comes to creating extraordinary shopping…
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Turkish carrier launches no-baby flight experience
September 5, 2023
Travelers using Corendon Airlines to fly between Curacao and Amsterdam now have an option to pay a bit more to avoid being seated near infants and small…
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Lawmaker proposes $5K tax on retail self-checkout kiosks
September 4, 2023
An Evanston, Illinois councilman has proposed a $5,000 tax on retail checkout kiosks to benefit teen employment, according to an evanstonroundtable.com report.
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Smart cities initiative features autonomous grocery store
September 4, 2023
Atlanta BeltLine Inc. is kicking off its digital inclusion strategy and announcing the partners for the organization's first smart cities demonstration project…
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Amazon Just Walk Out tech in play at Maryland campus
September 1, 2023
Amazon's Just Walk Out technology, which lets shoppers skip the traditional check-out experience, is in play at Loyola University Maryland via Grubhub Campus…
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ClearSale launches revamped client portal
August 29, 2023
ClearSale, a business intelligence and risk prevention provider, has released a new client portal that lets customers view and manage fraud prevention data…
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Grocer taps Birdzi to personalize customer experience, optimize data
August 25, 2023
Berkot's Super Foods, a grocery chain in Wisconsin and Illinois, has deployed the Birdzi loyalty platform, reporting dashboards and digital coupon technology…
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Trader Joe’s not adopting self-checkout any time soon
August 21, 2023
Supermarket Trader Joe's has no plans, if ever, to deploy self-checkout kiosks to its stores.
read nowSolo Stove teams with Simplr on AI chatbot
August 16, 2023
Solo Stove, which makes fire pits and camp stoves, is launching a chatbot powered by generative AI to provide customers personalized and conversational support…
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Most shoppers want a better search experience
August 14, 2023
Six of 10 online shoppers want a better product search experience and think the online search function on retail websites needs an upgrade.
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Kroger’s media business builds in-house ad platform
August 11, 2023
Kroger Precision Marketing, the retail media business of supermarket brand Kroger, is building a next-gen advertising tech platform that will use retail data…
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2 Amazon Fresh Chicago stores get makeover
August 10, 2023
Amazon has refreshed two Amazon Fresh stores in Chicago with an expanded selection, updated checkout options and lower prices, according to an Amazon blog.
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Target adds Starbucks to drive-up options
August 9, 2023
Target shoppers can now order their favorite Starbucks order and grab it while picking up their merchandise at a Target drive-up location.
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Walmart launches aisle advertising, demo stations in works
August 8, 2023
Walmart is aiming to grab consumer attention in the store and plans to launch in-store advertising via third-party ads on screens at self-checkout and TV area…
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Food Lion boosts shopping experience via upgrade strategy
August 7, 2023
Supermarket chain Food Lion has enhanced the shopping experience via upgrades at 47 stores.
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One-day delivery up at Amazon
August 7, 2023
Amazon, following an overhaul of its delivery network, claims it's delivering more packages in one day or less and has hit its fastest Prime delivery speeds…
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