Customer Experience News
Target CEO on why stores continue to close on Thanksgiving
November 15, 2023
Target CEO Brian Cornell declared Target stores would close on Thanksgiving four years ago and the operations move has remained in place ever since.
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Walmart designs a more inclusive shopping experience
November 14, 2023
Walmart has been busy creating an in-store culture that embraces every shopper, specifically those managing sensory disabilities.
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Disconnects are key barriers to boosting customer experience
November 14, 2023
Significant disconnects between physical and digital commerce and store and corporate leadership are key barriers to improving the retail customer experience.
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Entertainment chain goes all cashless with self-serve kiosk
November 13, 2023
HotZone, a Brazil-based family entertainment chain, has transitioned all 12 of its stores to the Sacoa Cashless system, including the self-service KR kiosk…
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Poor inventory visibility puts customer trust in jeopardy
November 10, 2023
Retailers are struggling to maintain trust with customers due to the persistent sales cancellation caused by poor inventory visibility.
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Akron University teams with Aramark on food delivery robots
November 9, 2023
Students at the University of Akron can now have food delivered to them by mobile robots under a partnership between the university, Aramark and Starship…
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Fisheries Supply taps Constructor to improve the digital customer experience
November 8, 2023
Fisheries Supply, a distributor of marine products that serves boatyards, fisherman, recreational boats worldwide, is boosting the digital customer experience…
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The Atlantic: Retail self-checkout a failure
November 7, 2023
Amanda Mull, a staff writer at The Atlantic, has authored a piece claiming retail self checkout has largely been a failure. In an article titled…
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Ulta Beauty piloting smart vending machines in 10 U.S. stores
November 3, 2023
Ulta Beauty is testing smart vending machines within 10 stores across the U.S. via a partnership with SOS.
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Phantom inventory haunting retailers
November 3, 2023
As a third of U.S. shoppers experience an out-of-stock experience retailers are being haunted by phantom inventory.
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Consumers rank ease of use tops in digital experiences
November 1, 2023
When it comes to the digital experience 81% of consumer rank ease of use as most important and 63% are most concerned about identity theft.
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Shoe Carnival taps Amplience and boosts conversions, revenue, customer experience
October 31, 2023
Shoe Carnival, a family footwear retailer, has increased conversions and revenue, enhanced marketing campaign efficiency, improved customer experience and team…
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Amazon debuts prescription delivery via drone
October 27, 2023
Amazon is taking prescription drug delivery to the sky as it launches an official drone delivery service in Texas.
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Rising costs impacting holiday spend
October 25, 2023
As of August 27% of consumers started holiday shopping and by the end of October the figure will reach 55%, according to holiday shopping data from Jungle…
read nowCaleres taps Bluecore for digital, customer-centric transformation
October 20, 2023
Footwear retailer Caleres is deploying the Bluecore shopper identification and customer movement solution across its brand portfolio in an effort to help…
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Walmart GoLocal names Rina Hurst as VP
October 17, 2023
Rina Hurst has been named vice president of Walmart GoLocal, the retailer's delivery service platform.
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C-store chain RaceTrac launches first EV charging station
October 16, 2023
RaceTrac, an Atlanta-based convenience store chain with more than 570 stores throughout the Southeast, has introduced its first electric vehicle charging…
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Foot Locker deploys Nedap iD Cloud to 650 European stores
October 13, 2023
Foot Locker has extended its deployment of the Nedap iD Cloud to its Eastern European stores in a quest to enhance the omni-shopping experience. The iD Cloud…
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Retailers boosting AI investment
October 12, 2023
Nearly all, 92%, of U.S. retailers plan to increase AI investment in the next year, compared to 100% in India and China.
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Cooler Screens sues Walgreens over digital screen project
October 11, 2023
Cooler Screens, a digital screen vendor that sells ad space on refrigerator door screens, is suing Walgreens claiming the pharmacy chain reneged on a national…
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