Customer Experience News
Poshmark debuts live shopping approach
May 2, 2023
Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.
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Ikea investing $5.58M in EV charging for delivery vehicles
April 28, 2023
Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…
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Retailers will test ‘bring your own bag’ and returnable bag schemes
April 28, 2023
Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…
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Airline customer service reflects turbulent consumer experience
April 27, 2023
Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…
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Organized crime poses increasing retail threat
April 26, 2023
Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.
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home24 taps Constructor to boost product search capabilities
April 25, 2023
Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…
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Men’s Wearhouse offers grooms a wingman
April 24, 2023
Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…
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Mashgin self-checkout integrates with PDI’s retail software
April 20, 2023
Mashgin, a provider of a touchless self-checkout system, has integrated its technology with PDI Technologies' accounting and reporting software, according to a…
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David’s Bridal laying off thousands of workers
April 19, 2023
David's Bridal, a wellknown bridal dress and accessory retailer, is laying off thousands of workers but will fulfill orders without disruption or delay…
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Best Buy slashing workforce, will focus on e-commerce strategy
April 18, 2023
Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.
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Chatbot tech boasts untapped opportunity for retail
April 17, 2023
Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…
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Amazon enacts return fee for UPS users
April 17, 2023
Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.
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Return charges spurring brand abandonment
April 13, 2023
Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.
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CX measurement ‘crucial’ for determining value
April 12, 2023
The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…
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Germany retailer taps digital signage for emotive experience
April 12, 2023
Jack Wolfskin, a Germany-based retailer of outdoor clothing and accessories, is tapping digital signage to drive immersive and emotive customer experiences…
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Consumers expect personalized brand interaction
April 10, 2023
Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…
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Drive-thru grocer arrives in Oklahoma
April 7, 2023
JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.
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Australian league debuts Amazon tech at Marvel Stadium
April 4, 2023
The Australian Football League is deploying Amazon's Just Walk Out technology at Marvel Stadium.
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Walmart revamps digital storefront
April 4, 2023
Walmart has redesigned its e-commerce homepage and its app and built a more customer-centric storefront in a quest to drive customer engagement as well as…
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Globe Life Field launches Amazon cashierless foodservice
March 31, 2023
Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…
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