Customer Experience News
Skincare brand launches virtual store
June 20, 2023
Laneige, a skincare brand, has launched an immersive virtual store with e-commerce platform partner Obsess.
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Consumers using chatbots, AI, but skepticism remains
June 16, 2023
Consumers are well aware AI is built into e-commerce and 76% understand AI is being used to help them shop online, with 42% having used a chatbot or virtual…
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Kroger deploying digital smart screens
June 15, 2023
Kroger is deploying digital smart screens from Cooler Screens in 500 of its U.S. stores.
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Prada Group deploying Oracle tech to elevate customer experience
June 15, 2023
Prada Group has deployed the Oracle Retail Xstore POS and Oracle Retail Customer Engagement Cloud Service as part of its strategy to boost the customer…
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'Skimpflation’ reflects higher consumer cost challenge
June 13, 2023
Some retailers are resorting to "shrinkflation" and "skimpflation" to deal with inflation and conserve resources.
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Retail ‘ghosting’ costing $2.4B in industry loss
June 8, 2023
The act of "ghosting" online customers, or silent snubbing, is costing the U.S. retail industry $2.4 billion each year.
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Indiana grocer taps Invafresh to automate manual processes
June 8, 2023
Strack & Van Til, an Indiana-based grocery retailer, is deploying Invafresh's technology to optimize fresh food operations, ensure pricing accuracy and…
read nowRemodeled Walmart boasts customer-centric features, mural
June 1, 2023
Customers visiting the Glenville, New York Walmart Supercenter store will discover some changes have been made as the store has undergone a remodel focused on…
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Supermarkets beating Amazon in online shopping satisfaction
June 1, 2023
When it comes to online food shopping satisfaction Amazon isn't leading the pack as supermarkets are providing greater levels of satisfaction, according to a…
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Ashley awarding ‘best sleep of your life’ customer experience
June 1, 2023
Furniture and mattress retailer Ashley has launched a "Best Sleep of Your Life" customer experience with partner Tempur-Pedic at select Tampa, Florida stores.
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Tanger Outlets taps Coniq to power customer personalization
May 31, 2023
Tanger Outlets is tapping Coniq, a loyalty platform provider, to drive enhancements that empower its diverse roster of retail partners to deliver personalized…
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Walmart debuts high-tech market fulfillment center
May 30, 2023
Walmart has opened its first high-tech market fulfillment center in Arkansas, marking its second in the U.S.
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Retailer inventory piles on the decline
May 30, 2023
The midway point of 2023 brings good news regarding the swelling and challenging merchandise inventory retailers have been grappling with for most of a year…
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Target launches drive-up option for returns
May 26, 2023
Target has launched Returns with Drive Up, a free service where customers can return items without having to leave their vehicle.
read nowSpecialty retailer deploys Oracle tech to boost inventory management
May 24, 2023
WH Smith North America, which includes the Marshall Retail Group, a specialty retailer in the airport market, is deploying Oracle technology for better…
read nowJohn Richmond expands into metaverse
May 24, 2023
Rock-style fashion brand John Richmond is expanding into the metaverse in partnership with SHIB The Metaverse.
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Swedish retailer tops Nedap for RFID strategy
May 23, 2023
Lindex, a Swedish fashion retailer, is teaming up with Nedap, an RFID provider, to deploy the Nedap iD Cloud to boost inventory accuracy.
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India jeweler teams with Yantra on digital transformation
May 23, 2023
CaratLane, India's largest omnichannel jeweler, is partnering with Yantra, a management and business consulting firm, for a digital transformation that will…
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ShopRite, Fresh Grocer home to product sampling kiosks
May 22, 2023
Wakefern Food Corp., the nation's largest retailer-owned cooperative, is expanding its use of Freeosk's interactive multimedia sampling kiosks for turn-key…
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Cantaloupe intros smart stores, self checkout kiosks
May 19, 2023
Cantaloupe Inc., a digital payments and software services company that provides end-to-end technology solutions to power self-service commerce, has introduced…
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