Customer Experience News
Quality Mart deploys pick up, delivery options
February 27, 2023
Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…
read now
Convenience chain launches check-out free stores
February 21, 2023
Coen Markets Inc., a convenience chain, has launched two check-out free stores. The Amoco store sites, in Oakdale and Southpark, Pennsylvania, are using the…
read now
More consumers want better customer experience
February 21, 2023
More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…
read now
Gen Z playing critical role in retail customer experience strategy
February 20, 2023
Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…
read now
DJ Khaled, Snipes team up on concept store
February 16, 2023
DJ Khaled, a celebrity DJ and streetwear retailer, is teaming with sneaker brand Snipes on a "We The Best Snipes" store in Philadelphia.
read now
UK retailer taps Constructor to personalize shopping experiences
February 16, 2023
Very, a U.K.-based digital retailer, is deploying Constructor's technology, an AI-powered product search and discovery platform for e-commerce companies, to…
read now
FAO Schwarz home to Crazy Creator play experience
February 15, 2023
The FAO Schwarz toy store, in New York City's Rockefeller Center, is home to a "Crazy Creator" play experience created by Crazy Aarons.
read now
Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
read now
Cole Haan taps Aptos One for modern store experience
February 9, 2023
Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…
read now
Alo Yoga debuts virtual reality shopping experience
February 7, 2023
Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…
read now
Fashion brand taps Forter for better efficiency, payment processing
February 7, 2023
ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…
read now
Chatbot gets failing grade in CX survey
February 7, 2023
Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…
read now
Consumers just want efficient digital experience
February 6, 2023
A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…
read now
Giant Eagle teams with Plantensive on boosting product management
February 3, 2023
Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…
read now
Retailers focusing on customer experiences, not new tech
February 3, 2023
Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…
read now
Automated tech, revenue top of mind for retailers
February 2, 2023
Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…
read now
Shopping wait time impacting retailer revenue
February 1, 2023
The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…
read now
New Zealand airport expanding self-serve check-in kiosks
January 31, 2023
Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…
read now
Lululemon teams with Nedap Retail to boost omni-guest experience
January 31, 2023
Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…
read now
C-stores, Bitcoin Depot partner on crypto ATMs
January 30, 2023
Lux Vending, LLC dba Bitcoin Depot Inc., a U.S.-based bitcoin ATM operator, has signed agreements with convenience store brands with locations spanning across…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
