Customer Experience News
Home Depot: Wage boost boosting customer satisfaction
May 18, 2023
The decision to spend $1 billion on additional wages and compensation is paying off for Home Depot when it comes to both customer satisfaction and worker…
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Woolworths, First Insight team on driving customer engagement
May 17, 2023
Woolworths, one of South Africa's biggest retailers, is teaming up with First Insight Inc., a retail tech platform provider, in a quest to drive customer…
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Container Store debuts resale program for customers
May 16, 2023
The Container Store Inc. has launched a "Closet Clean Out" resale program that lets customers resell gently worn clothing and items for shopping credit with…
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Canadian retailer taps Fluent system for order fulfillment strategy
May 11, 2023
The Aldo Group, a Canadian multinational retailer, is deploying the Order Management System, from Fluent Commerce, in a quest to simply the direct-to-consumer…
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Milan menswear retailer debuts virtual try-on
May 10, 2023
Larusmiani, a menswear store in Milan, Italy, has partnered with tech firm Zyler to provide virtual try-on to shoppers, in partnership with digital technology…
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1-800-Flowers launches 'MomVerse' for Mother’s Day sentiment
May 9, 2023
Consumers needing help finding just the right words for Mother's Day now have MomVerse, a consumer experience powered by ChatGPT offered at 1-800-Flowers.com.
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Athlete’s Food intros neighborhood concept store
May 5, 2023
The Athlete's Food has opened its neighborhood concept store at Atlantic Station in midtown Atlanta.
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Sofa maker taps Fluent Commerce for strategic growth plans
May 4, 2023
DFS, the top sofa maker and retailer in the U.K., is deploying the Fluent Commerce order management systems to support its home fulfillment program as well as…
read nowLuxury fashion brand teams up on unique showcase experience
May 3, 2023
Luxury fashion brand Valentino is tapping GameOn Technology's chat platform for an innovative showcase and customer experience.
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Kroger taps Extreme Networks for store of the future
May 3, 2023
Kroger is teaming up with Extreme Networks Inc. to drive engaging in-store experiences as well as streamline store operations.
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Poshmark debuts live shopping approach
May 2, 2023
Fashion resale marketplace Poshmark has debuted Posh Shows, a live shopping product that lets users livestream on Poshmark to sell items.
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Ikea investing $5.58M in EV charging for delivery vehicles
April 28, 2023
Ikea, the Sweden base furniture retailer, will invest £4.5 million ($5.58 million) in a nationwide EV charging infrastructure to provide charging points for…
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Retailers will test ‘bring your own bag’ and returnable bag schemes
April 28, 2023
Shoppers will be encouraged to bring their own bags at certain retailers or to receive returnable bags under a pair of pilot tests at more than 150 stores…
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Airline customer service reflects turbulent consumer experience
April 27, 2023
Not too many consumers are happy with the customer experience when it comes to airlines and travel with 76% expressing negativity regarding flight disruptions…
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Organized crime poses increasing retail threat
April 26, 2023
Organized retail crime is a growing issue for the U.S. retail industry, and it's getting bigger and more complex, according to the National Retail Federation.
read nowhome24 taps Constructor to boost product search capabilities
April 25, 2023
Online retailer home24 is deploying technology from Constructor to provide a more feature-rich, intuitive and personalized experience via better search…
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Men’s Wearhouse offers grooms a wingman
April 24, 2023
Specialty retailer Men's Wearhouse, which sells menswear and rental apparal, has launched a digital tool called Wedding Wingman aimed at helping grooms and…
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Mashgin self-checkout integrates with PDI’s retail software
April 20, 2023
Mashgin, a provider of a touchless self-checkout system, has integrated its technology with PDI Technologies' accounting and reporting software, according to a…
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David’s Bridal laying off thousands of workers
April 19, 2023
David's Bridal, a wellknown bridal dress and accessory retailer, is laying off thousands of workers but will fulfill orders without disruption or delay…
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Best Buy slashing workforce, will focus on e-commerce strategy
April 18, 2023
Electronics retailer Best Buy is reportedly slashing hundreds of store workers and focusing heavier on its e-commerce strategy.
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