Customer Experience News
Chatbot tech boasts untapped opportunity for retail
April 17, 2023
Over half of online shoppers using chatbots are more likely to shop from brands using conversational AI, and 67% of ChatGPT users feel understood often or…
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Amazon enacts return fee for UPS users
April 17, 2023
Amazon customers who decide to return an item via a UPS store now will pay a $1 fee.
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Return charges spurring brand abandonment
April 13, 2023
Over one-third, 34%, of U.S. consumers have switched off a brand they had been loyal to in order to avoid paid returns.
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CX measurement ‘crucial’ for determining value
April 12, 2023
The ability to measure the return on investment when it comes to customer experience initiatives is "crucial" for demonstrating the value of investment to…
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Germany retailer taps digital signage for emotive experience
April 12, 2023
Jack Wolfskin, a Germany-based retailer of outdoor clothing and accessories, is tapping digital signage to drive immersive and emotive customer experiences…
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Consumers expect personalized brand interaction
April 10, 2023
Consumers expect, and want, to hear from brands in a highly personalized interaction and irrelevant messages will stop more than a third from shopping at a…
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Drive-thru grocer arrives in Oklahoma
April 7, 2023
JackBe, a curbside drive-thru only grocery retailer, has opened in Oklahoma city.
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Australian league debuts Amazon tech at Marvel Stadium
April 4, 2023
The Australian Football League is deploying Amazon's Just Walk Out technology at Marvel Stadium.
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Walmart revamps digital storefront
April 4, 2023
Walmart has redesigned its e-commerce homepage and its app and built a more customer-centric storefront in a quest to drive customer engagement as well as…
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Globe Life Field launches Amazon cashierless foodservice
March 31, 2023
Sports fans at Globe Life Field, home of the Texas Rangers in Arlington, Texas, are now able to buy what they want to eat faster and easier, thanks to a pair…
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Gap taps Optoro to drive next-gen customer experience
March 30, 2023
Gap Inc. is deploying Optoro's returns platform to accelerate the customer returns experience and returns processing.
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Many businesses confident on CX ability
March 29, 2023
More than half, 67%, of business leaders are highly confident of providing the level of experience expected by consumers and more than 50% believe labor…
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Lush, Victoria’s Secret, Party City jump aboard DoorDash
March 28, 2023
Delivery services provider DoorDash has several new retailers on its service, including Lush Cosmetics, Victoria's Secret and Party City.
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AI vending machine engages users in creating artwork
March 24, 2023
Visitors to the Rundle Place shopping mall in South Australia can engage in conversations with an AI-powered vending machine to create artwork, according to a…
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Robotic manicure machine serves customers at NY airport
March 24, 2023
Xwell Inc., a holding company for wellness products, has teamed with Clockwork to install a robotic manicure machine that paints nails at John F. Kennedy's…
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Costco kiosk offers free product samples
March 24, 2023
Costco Wholesale has introduced a self-serve kiosk offering free product samples. A photo of the kiosk posted on reddit from a Costco store at an undisclosed…
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Amazon adds 9K to layoff list
March 20, 2023
Amazon, in the space of four months, is laying off 27,000 workers in total, given an additional 9,000 announced today.
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University home to Just Walk Out convenience store
March 17, 2023
The first convenience style store on a college campus, powered by Amazon's Just Walk Out technology, is open on the Marymount University campus.
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Target targeting differentiated guest shopping experience
March 15, 2023
This year Target is making investments to boost growth and provide customers with a differentiated guest experience. It aims to deliver "affordable joy" and a…
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Bolt teams with Casper Sleep for one-click checkout
March 14, 2023
Casper Sleep Inc. is launching the one-click checkout experience technology from Bolt in a quest to provide customers with a more seamless checkout experience.
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