Customer Experience News
Saks Fifth Avenue flagship may be home to casino
January 24, 2023
Those shopping at Saks Fifth Avenue, in Manhattan, New York, may also be able to do a bit of gambling in the future if plans for a casino development prove…
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Neiman Marcus names chief brand, retail officers
January 24, 2023
Nabil Aliffi has been named as chief brand officer and Stefanie Tsen Ward has been promoted to chief retail officer at Neiman Marcus Group.
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Marks & Spencer piloting virtual try-on
January 20, 2023
UK retailer Marks & Spencer is piloting virtual try-on in a partnership with Zyler, according to a press release.
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Ghirardelli elevating flagship store retail experience
January 19, 2023
The Ghirardelli Chocolate Company is now in phase two of a flagship store renovation effort at Ghirardelli Square with a focus on elevating the retail…
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Video shopping app boasts personal content curation
January 18, 2023
Trendio Live Inc. is debuting a video shopping app that lets beauty customers engage with personalized content and buy products with just one click.
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Auto parts e-retailer taps Algolia for better search functionality
January 13, 2023
Mister Auto, a global e-commerce auto parts seller, is deploying Algolia's API-first platform for search and discovery to boost the customer experience.
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Orlando Terminal C debuts interactive experience
January 13, 2023
In partnership with Gentilhomme, the primary contractor, along with RealMotion and Smart Monkeys Inc., Orlando airport's Terminal C has unveiled a 360-degree…
read nowFashion marketplace taps Revo Video for shoppable video feature
January 13, 2023
Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…
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Delta launches Wi-Fi as free service
January 9, 2023
Delta Air Lines is upping the customer flight experience by deploying free Wi-Fi to most of its fleet by early February. "It's going to be free, it's going…
read nowDoorDash debuts package pickup service
January 6, 2023
DoorDash is launching a pick-up service after piloting the service in the spring of 2022.
read nowUK retailer taps Emplifi for virtual live customer care
January 4, 2023
Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.
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Trends hitting grocers in 2023
December 23, 2022
Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.
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Piggly Wiggly teams with Focal Systems on AI, automation strategy
December 22, 2022
Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…
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Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
read nowFurniture retailer taps AR tech to drive customer interactions
December 9, 2022
Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…
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Target revamps store format with community, sustainability in mind
December 8, 2022
Target is debuting larger-format stores that provide more space for same-day fulfillment services, a more open layout and localized elements.
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LA mall vending machine offers free pet treats
December 5, 2022
Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…
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Chat apps gaining favor with consumers
December 2, 2022
Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…
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Pittsburgh airport testing autonomous delivery robots
December 2, 2022
Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.
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US mulls more regulations to help disabled use self-service kiosks
November 29, 2022
As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…
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