Customer Experience News
Home Depot debuts virtual kids workshops on Roblox
March 13, 2023
The Home Depot has launched a Virtual Kids Workshop experience on Roblox's Redcliff City.
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Istanbul airport ranks as tops in global mega-airport customer experience
March 13, 2023
The Istanbul Airport has been deemed the best in customer experience when it comes to ranking the world's best airport CX.
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Des Moines citizens group calls on Hy-Vee to add cashiers
March 10, 2023
A group of citizens has formed to monitor checkout performance at the Hy-Vee supermarket on Fleur Drive in Des Moines, according to an axios.com report.
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Office Depot launches platform to fuel customer passions
March 7, 2023
Office Depot wants its customers to reach their respective goals and aims to fuel their passions with the launch of a brand platform called Imagine Success.
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Amazon shuttering 8 Amazon Go locations
March 6, 2023
Amazon is shuttering eight Amazon Go stores as part of a store portfolio assessment effort.
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Law would mandate security at grocers, convenience stores
March 6, 2023
Illinois retailers and businesses would be required to hire and maintain security within stores if a proposed bill is passed by lawmakers.
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Neiman Marcus layoffs include customer service reps
March 3, 2023
Neiman Marcus' recent layoffs included staff called service ambassadors that handle returns and the move isn't sitting well with remaining workers, according…
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Retailers embracing AI, CGI for online experiences
March 1, 2023
More than three in five, 63%, of brands and retailers are using lifestyle photos and images for e-commerce, and 58% use interactive images, in the quest to…
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Consumers loving AI, more critical of engagement efforts
February 27, 2023
Consumers are more critical of customer engagement in the past year and not agreeing with high marks some brands are awarding themselves when it comes to…
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Customer agents know product, but personalization lacking
February 27, 2023
A good majority, 91%, of customer agents are offering in-depth knowledge of products, but way less, 34%, are providing a personalized experience.
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Quality Mart deploys pick up, delivery options
February 27, 2023
Quality Mart, a convenience store retailer, is offering customers the ability to order ahead for pick up or delivery at five stores in Winston-Salem, North…
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Convenience chain launches check-out free stores
February 21, 2023
Coen Markets Inc., a convenience chain, has launched two check-out free stores. The Amoco store sites, in Oakdale and Southpark, Pennsylvania, are using the…
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More consumers want better customer experience
February 21, 2023
More than half, 69%, of consumers want retailers to improve their customer experience, a hefty jump from 35% in 2019 and just about the same number, 61%, judge…
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Gen Z playing critical role in retail customer experience strategy
February 20, 2023
Future-proofing the retail customer experience starts with Gen Z as the demographic is increasingly influencing the behavior of older consumers whether they…
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DJ Khaled, Snipes team up on concept store
February 16, 2023
DJ Khaled, a celebrity DJ and streetwear retailer, is teaming with sneaker brand Snipes on a "We The Best Snipes" store in Philadelphia.
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UK retailer taps Constructor to personalize shopping experiences
February 16, 2023
Very, a U.K.-based digital retailer, is deploying Constructor's technology, an AI-powered product search and discovery platform for e-commerce companies, to…
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FAO Schwarz home to Crazy Creator play experience
February 15, 2023
The FAO Schwarz toy store, in New York City's Rockefeller Center, is home to a "Crazy Creator" play experience created by Crazy Aarons.
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Retail customers ignored during 2022 holiday season
February 9, 2023
Nearly a third of retailers, 28.5%, turned off live chat during the 2022 Black Friday to Cyber Monday weekend, and 40% of pre-sale emails sent to brands by…
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Cole Haan taps Aptos One for modern store experience
February 9, 2023
Cole Haan, a footwear and lifestyle accessories brand, is deploying the Aptos One platform to gain greater flexibility in order to deliver new innovations and…
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Alo Yoga debuts virtual reality shopping experience
February 7, 2023
Alo Yoga, an activewear and lifestyle brand, is debuting an immersive digital shopping experience featuring virtual reality, beauty and wellness tutorials…
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