Customer Experience News
Fashion brand taps Forter for better efficiency, payment processing
February 7, 2023
ChicMe, a Geeko Tech fashion brand in North America and Europe, is deploying Forter's Trust Platform for digital commerce in a quest to improve payment…
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Chatbot gets failing grade in CX survey
February 7, 2023
Many companies are failing to deliver a positive chatbot customer experience and more than half of customers view a positive or negative chatbot experience as…
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Consumers just want efficient digital experience
February 6, 2023
A good number of U.S. consumers, 40%, push brand loyalty to the side and aren't too focused on where they buy online as long as the experience is a good…
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Giant Eagle teams with Plantensive on boosting product management
February 3, 2023
Food retailer and distributor Giant Eagle is deploying advanced category management technology from Plantensive in order to better respond to consumers…
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Retailers focusing on customer experiences, not new tech
February 3, 2023
Due to economic challenges retailers are adjusting priorities and focusing on retaining customers, boosting the customer experience and putting off new tech…
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Automated tech, revenue top of mind for retailers
February 2, 2023
Just over one third of U.S. retailers, 33%, are building entirely separate market approaches to appeal to Gen Z consumers and 77% plan to expand the number of…
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Shopping wait time impacting retailer revenue
February 1, 2023
The cost of a shopper waiting in line at a physical store is having a negative impact on company revenues, according to 92% of retailers polled in a research…
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New Zealand airport expanding self-serve check-in kiosks
January 31, 2023
Queenstown Airport in Queenstown, New Zealand plans to install additional bag drop and kiosk technology to allow passengers to check in faster, according to a…
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Lululemon teams with Nedap Retail to boost omni-guest experience
January 31, 2023
Athletic apparel retailer lululemon is partnering with Nedap Retail, an RFID solution provider, to boost the omin-guest experience across its 600-plus stores…
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C-stores, Bitcoin Depot partner on crypto ATMs
January 30, 2023
Lux Vending, LLC dba Bitcoin Depot Inc., a U.S.-based bitcoin ATM operator, has signed agreements with convenience store brands with locations spanning across…
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Resort destination taps Mashgin for vision-powered self-checkout
January 27, 2023
Alterra Mountain Compnay, which runs 15 North American mountain ski and snowboard resorts, has deployed computer vision-powered self-checkout terminals at four…
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Saks Fifth Avenue flagship may be home to casino
January 24, 2023
Those shopping at Saks Fifth Avenue, in Manhattan, New York, may also be able to do a bit of gambling in the future if plans for a casino development prove…
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Neiman Marcus names chief brand, retail officers
January 24, 2023
Nabil Aliffi has been named as chief brand officer and Stefanie Tsen Ward has been promoted to chief retail officer at Neiman Marcus Group.
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Marks & Spencer piloting virtual try-on
January 20, 2023
UK retailer Marks & Spencer is piloting virtual try-on in a partnership with Zyler, according to a press release.
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Ghirardelli elevating flagship store retail experience
January 19, 2023
The Ghirardelli Chocolate Company is now in phase two of a flagship store renovation effort at Ghirardelli Square with a focus on elevating the retail…
read nowVideo shopping app boasts personal content curation
January 18, 2023
Trendio Live Inc. is debuting a video shopping app that lets beauty customers engage with personalized content and buy products with just one click.
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Auto parts e-retailer taps Algolia for better search functionality
January 13, 2023
Mister Auto, a global e-commerce auto parts seller, is deploying Algolia's API-first platform for search and discovery to boost the customer experience.
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Orlando Terminal C debuts interactive experience
January 13, 2023
In partnership with Gentilhomme, the primary contractor, along with RealMotion and Smart Monkeys Inc., Orlando airport's Terminal C has unveiled a 360-degree…
read nowFashion marketplace taps Revo Video for shoppable video feature
January 13, 2023
Dora Maar, a luxury fashion marketplace, is partnering with Revo Video to provide a digital shopping experience for those perusing Kate McGuire's latest…
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Delta launches Wi-Fi as free service
January 9, 2023
Delta Air Lines is upping the customer flight experience by deploying free Wi-Fi to most of its fleet by early February. "It's going to be free, it's going…
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