Customer Experience News
DoorDash debuts package pickup service
January 6, 2023
DoorDash is launching a pick-up service after piloting the service in the spring of 2022.
read nowUK retailer taps Emplifi for virtual live customer care
January 4, 2023
Currys plc, an electrical retailer in the U.K., is deploying the Emplifi Live Advisor to provide customers live customer care on demand.
read now
Trends hitting grocers in 2023
December 23, 2022
Come 2023 grocery shoppers will pay more for delivery and the days of free delivery will end.
read now
Piggly Wiggly teams with Focal Systems on AI, automation strategy
December 22, 2022
Piggly Wiggly Midwest is piloting a focal operating system aimed at digitizing a store in order to automate and optimize ordering, inventory management…
read now
Chatbots proving frustrating to consumers
December 14, 2022
A hefty majority, 80%, of consumers report higher frustration levels when it comes to using customer service chatbots, while 72% stated using a chatbot for…
read nowFurniture retailer taps AR tech to drive customer interactions
December 9, 2022
Fatboy, a furniture retailer, is tapping CGTrader technology for a unique AR Lens for promoting products and branding as well as driving online customer…
read now
Target revamps store format with community, sustainability in mind
December 8, 2022
Target is debuting larger-format stores that provide more space for same-day fulfillment services, a more open layout and localized elements.
read now
LA mall vending machine offers free pet treats
December 5, 2022
Pet owners visiting the Westfield Century City Mall in Los Angeles between now and Dec. 24 can grab dog or cat treats for free by answering a few questions at…
read now
Chat apps gaining favor with consumers
December 2, 2022
Chat apps are fast becoming crucial communication channels for consumers given an 80% spike in WhatsApp usage and a 62% increase in rich communication services…
read now
Pittsburgh airport testing autonomous delivery robots
December 2, 2022
Travelers at Pittsburgh International Airport can have smartphone orders delivered to them by autonomous robots, according to a triblive.com report.
read now
US mulls more regulations to help disabled use self-service kiosks
November 29, 2022
As self-service expands at a fast pace at retail, many machines do not sufficiently accommodate disabled persons, according to a report in The Wall Street…
read now
POS playing stronger role in consumer tipping
November 18, 2022
Nearly half of consumers, 45%, report tipping more due to business requests during the checkout process and over a half of U.S. consumers say they feel…
read now
DSW taps Cobblers Direct on nationwide shoe repair services
November 14, 2022
DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…
read now
Auto parts dealer taps Algolia platform to boost online experience
November 9, 2022
Mister Auto, an international auto parts e-commerce company, is deploying the Algolia API-First Platform, offering AI synonyms, search and A/B testing, to…
read now
Amazon sweetens subscription offerings
November 8, 2022
Amazon is expanding its music and podcast universe to its Prime subscription members without requiring any additional cost.
read now
Kroger, Albertsons merger will have customer repercussions, claim experts
October 31, 2022
Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…
read now
Jewelry brand debuts AR, VR immersive experience
October 25, 2022
Tanishq, a leading Indian jewelry brand, has partnered with Inventech, a Laqshya Media Group company, to roll out an experiential holiday marketing campaign…
read now
Retail tech not meeting shopper expectations
October 24, 2022
Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.
read now
Walmart offers online shoppers an in-store fitting room
October 17, 2022
Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.
read now
Many retailers don’t have data to boost customer experience
October 14, 2022
More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
