Customer Experience News
Cotton On Group taps Lexer to boost customer experience
July 13, 2022
Cotton on Group, a company of fashion and lifestyle retailers, is tapping customer data experience platform Lexer to boost the customer experience strategy for…
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Metaverse Group, Emperia collaborate on VR fashion experiences
July 11, 2022
Metaverse Group is partnering with virtual reality company Emperia to create VR experiences in virtual storefronts for fashion brands in the Metaverse.
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Omnichannel investment up, yet retailers falling short of seamless experiences
July 7, 2022
Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…
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Kroger, Volta team on charging stations
July 5, 2022
Supermarket chain The Kroger Co. is partnering with Volta Inc. to establish a mix of DC fast and Level 2 Volta charging stations to its grocery locations.
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Clinic debuts self-serve pharmacy machine
July 1, 2022
The Eunos Polyclinic in Singapore will introduce a vending machine for prescribed medications as part of an effort to offer patients a fully digital experience…
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Prize winning socks from a vending machine
June 30, 2022
Koryo, Japan is proud of its socks. So much that prize winning socks are now available in eight public buildings, according to a report in The Mainichi.
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C-store chain installs self-checkout kiosks
June 22, 2022
Holiday Oil Co., a convenience store retailer with 67 locations in Utah, has selected Gilbarco Veeder-Root's Passport Express Lane self-checkout system to ease…
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Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
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Customer experience quality declined in past year
June 16, 2022
The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.
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Amazon innovating in fight against fraudulent sellers
June 14, 2022
Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.
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Fashion shoppers want efficient, real world experiences
June 14, 2022
Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.
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Francesca’s deploys Yoobic One tech to boost employee experience
June 13, 2022
Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…
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Starboard Cruise offers artisan shopping experience
June 9, 2022
Cruise line Azamara has installed a curated artisan shopping experience on its ship Azamara Onward with global retailer Starboard Cruise Services, an LVMH Moet…
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Consumers love chatbots if live person is back-up option
May 31, 2022
A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.
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Delta taps Eric Phillips as 1st digital leader
May 31, 2022
Eric Phillips has been named as Delta Airline's first-ever chief digital officer.
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Amazon Go store arrives in Washington
May 23, 2022
Amazon is opening an Amazon Go store, featuring its cashierless checkout experience, in Mill Creek, Washington.
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Skincare brand teams with LoyaltyLion to boost customer experience, loyalty
May 12, 2022
REN Clean Skincare is deploying LoyaltyLion loyalty and engagement platform to revitalize customer loyalty, boost engagement and improve the customer…
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Scanner tech aims to simplify online tire sales
May 10, 2022
Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.
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Hanoi replacing public hawkers with vending machines
May 5, 2022
Residents and tourists in Hanoi will be able to buy snacks, beverages, crafts and souvenirs from vending machines in public places by 2025 under a recently…
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Why retailers need to step up digital investments in store
April 29, 2022
Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…
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