Customer Experience News
Hudson taps Decanted for Dallas airport wine bar
October 11, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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Target taps Prat Vemana as chief digital, product leader
October 10, 2022
Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.
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Appliance retailer launches 7th experience center
October 6, 2022
Howard's, a Southern California appliance retailer, has opened its latest Experience Center.
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Amazon check-out free tech powers store experience at Dallas airport
September 28, 2022
Amazon's Just Walk Out technology, a checkout-free experience, is up and running at a concessions store at the Dallas Fort Worth International Airport.
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Walmart launches immersive experiences
September 27, 2022
Walmart is launching two immersive experiences in the metaverse platform Roblox.
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Walmart launches return pickup service
September 26, 2022
Walmart is offering its subscribers a new return option — a free pickup service that becomes available in October.
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Walmart not hiring big for holiday season
September 23, 2022
Walmart will hire on about 40,000 seasonal employees this year, compared to 150,000 it hired for last year's big retail sales time.
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Meijer debuts ‘food focus’ store format
September 20, 2022
Meijer, an American supercenter chain, is debuting a grocery store concept that promises to be simpler and more food-focused.
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In-store shopping is back, consumers want free delivery
September 20, 2022
A hefty majority, eight in 10, of consumers are back to shopping in the store during the past 12 months and 52% cite it as their preference when it comes to…
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Hugo Boss deploys AR mirror for try-on experience
September 14, 2022
Hugo Boss is deploying the PictoFit Mirror, an augmented reality technology aimed at providing shoppers with the ability to virtually try on thousands of…
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Online eyewear retailer deploys ‘fast frame’ for speedy delivery
September 12, 2022
Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.
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Coca-Cola engages with consumers via a guessing game
September 9, 2022
In launching a series of limited-time-only beverages the Coca-Cola Co. is taking a unique approach to luring customers to taste test and try the products…
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Dick’s Sporting Goods taps Metrical to personalize customer experience
September 6, 2022
Dick's Sporting Goods is partnering with Metrical and using Metrical's predictive AI decision engine to reduce cart abandonment, boost loyalty and brand…
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Amazon Just Walk Out tech plays starring role in NFL stadium store
September 6, 2022
Amazon's Just Walk Out technology and Amazon One, its payment palm recognizition system, are playing a starring role in a food and beverage store in an NFL…
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Hudson delivers frictionless shopping to Colorado airport
September 6, 2022
Hudson Group, a travel experience retail provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North…
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Hudson deploys automated retail to Birmingham airport
September 2, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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Al Meera taps Zippin for check-out free Middle East stores
August 30, 2022
The Al Meera Consumer Goods Company is partnering with Zippin to deploy Zippin's multimodal artificial intelligence solution in Qatar locations that have yet…
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Automation costs, complexity hindering CX programs
August 30, 2022
The inability to connect the dots behind the scenes between customer service chatbots, human customer service agents and data sources is producing less than…
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Starboard Luxury taps Virtuoso to create curated retail moments
August 26, 2022
Starboard Cruise Services Luxury Division, LVMH Moet Hennessy Louis Vuitton, is teaming up with Virtuoso, a luxury travel network, to create curated…
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Retailers deploy NewStore mobile POS
August 26, 2022
The Mackage and SOIA & KYO retail stores are deploying NewStore's mobile POS and OMS to boost inventory management and store fulfillment and create an…
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