Customer Experience News
Retailers increasingly locking up goods -- even toothpaste
August 11, 2022
Retailers are locking up more products in cages and cases due to increased in-store theft.
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Swipe fees will add $2.5B to back-to-school spending
August 5, 2022
The swipe fees banks charge retailers to process credit cards will add an estimated $2.5 billion to the cost of everything, according to the Merchants Payments…
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Big gap in retailer customer engagement, claims research
August 3, 2022
There is a significant gap in how retailers are engaging with customers and it comes at a time when delivering exceptional experiences is more critical than…
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FedEx dropping Sunday delivery later this month
August 1, 2022
FedEx will stop delivery in some rural U.S. areas on Sundays starting Aug. 15 in an effort to boost efficiency of its ground delivery services.
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Majority of consumers aren’t happy with brand relationship
July 25, 2022
Just over a third, 35%, of customers are completely satisfied with their brand relationships and the small number reflects the need for retailers to boost…
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Georgia mall deploys CBD vending machine
July 21, 2022
Genesis Boutique & CBD, a provider of CBD products, has teamed with Green Box Robotics, a manufacturer of a CBD vending machine, to install a CBD at the…
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Hugo Boss taps Nedap tech to boost customer experience
July 15, 2022
Global retailer Hugo Boss is deploying the Nedap iD Cloud platform to gain deeper and clearer supply chain visibility, boost merchandise availability and…
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Personalized experiences top business priority, claims study
July 14, 2022
When it comes to top business priorities, 85% of business decision makers list improving customer experience and delivering more personalized experience as the…
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Stop & Shop spending $140M on stores to boost shopping experience
July 13, 2022
Stop & Shop, a grocery chain, plans to spend $140 million in capital investments on New York City store remodels with the goal to improve the shopping…
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Cotton On Group taps Lexer to boost customer experience
July 13, 2022
Cotton on Group, a company of fashion and lifestyle retailers, is tapping customer data experience platform Lexer to boost the customer experience strategy for…
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Metaverse Group, Emperia collaborate on VR fashion experiences
July 11, 2022
Metaverse Group is partnering with virtual reality company Emperia to create VR experiences in virtual storefronts for fashion brands in the Metaverse.
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Omnichannel investment up, yet retailers falling short of seamless experiences
July 7, 2022
Retailers and brands are increasing omnichannel investment but a majority are still falling short when it comes to implementing best practice capabilities and…
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Kroger, Volta team on charging stations
July 5, 2022
Supermarket chain The Kroger Co. is partnering with Volta Inc. to establish a mix of DC fast and Level 2 Volta charging stations to its grocery locations.
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Clinic debuts self-serve pharmacy machine
July 1, 2022
The Eunos Polyclinic in Singapore will introduce a vending machine for prescribed medications as part of an effort to offer patients a fully digital experience…
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Prize winning socks from a vending machine
June 30, 2022
Koryo, Japan is proud of its socks. So much that prize winning socks are now available in eight public buildings, according to a report in The Mainichi.
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C-store chain installs self-checkout kiosks
June 22, 2022
Holiday Oil Co., a convenience store retailer with 67 locations in Utah, has selected Gilbarco Veeder-Root's Passport Express Lane self-checkout system to ease…
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Why retailers must shift from transactional behavior to transparent behavior
June 16, 2022
Consumers are getting much more particular when it comes to supporting brands and digital technology is gaining adoption as it has the power to boost the…
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Customer experience quality declined in past year
June 16, 2022
The quality of customer experience took a dip in the past year, with 19% of brands experiencing a decline, according to a Forrester Research study on CX.
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Amazon innovating in fight against fraudulent sellers
June 14, 2022
Amazon is making progress when it comes to ensuring product authenticity and removing bad actors from the consumer experience.
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Fashion shoppers want efficient, real world experiences
June 14, 2022
Today's fashion consumers want fast, convenient online shopping as well as seamless customer service and exciting real-world experiences.
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