Customer Experience News
DSW taps Cobblers Direct on nationwide shoe repair services
November 14, 2022
DSW Designer Shoe Warehouse is teaming up with Cobblers Direct, the online spinoff of The Shoe Hospitals, to offer high quality shoe repair services in all…
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Auto parts dealer taps Algolia platform to boost online experience
November 9, 2022
Mister Auto, an international auto parts e-commerce company, is deploying the Algolia API-First Platform, offering AI synonyms, search and A/B testing, to…
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Amazon sweetens subscription offerings
November 8, 2022
Amazon is expanding its music and podcast universe to its Prime subscription members without requiring any additional cost.
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Kroger, Albertsons merger will have customer repercussions, claim experts
October 31, 2022
Higher prices, the loss of private brand product options and more food deserts will impact customers if the proposed $24.6 billion dollar merger of Kroger and…
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Jewelry brand debuts AR, VR immersive experience
October 25, 2022
Tanishq, a leading Indian jewelry brand, has partnered with Inventech, a Laqshya Media Group company, to roll out an experiential holiday marketing campaign…
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Retail tech not meeting shopper expectations
October 24, 2022
Consumers want self-checkout, store mapping and mobile apps, but not every retailer is delivering on consumer expectations.
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Walmart offers online shoppers an in-store fitting room
October 17, 2022
Walmart has launched Be Your Own Model, an in-store fitting experience for online shoppers.
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Many retailers don’t have data to boost customer experience
October 14, 2022
More than half of retailers, 60%, aren't collecting enough data to boost the customer experience, with just 12% having an equal amount of solicited and…
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Hudson taps Decanted for Dallas airport wine bar
October 11, 2022
Hudson Group, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America…
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Target taps Prat Vemana as chief digital, product leader
October 10, 2022
Prat Vemana has been named EVP, chief digital and product officer at Target and begins the role as of Oct. 3.
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Appliance retailer launches 7th experience center
October 6, 2022
Howard's, a Southern California appliance retailer, has opened its latest Experience Center.
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Amazon check-out free tech powers store experience at Dallas airport
September 28, 2022
Amazon's Just Walk Out technology, a checkout-free experience, is up and running at a concessions store at the Dallas Fort Worth International Airport.
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Walmart launches immersive experiences
September 27, 2022
Walmart is launching two immersive experiences in the metaverse platform Roblox.
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Walmart launches return pickup service
September 26, 2022
Walmart is offering its subscribers a new return option — a free pickup service that becomes available in October.
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Walmart not hiring big for holiday season
September 23, 2022
Walmart will hire on about 40,000 seasonal employees this year, compared to 150,000 it hired for last year's big retail sales time.
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Meijer debuts ‘food focus’ store format
September 20, 2022
Meijer, an American supercenter chain, is debuting a grocery store concept that promises to be simpler and more food-focused.
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In-store shopping is back, consumers want free delivery
September 20, 2022
A hefty majority, eight in 10, of consumers are back to shopping in the store during the past 12 months and 52% cite it as their preference when it comes to…
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Hugo Boss deploys AR mirror for try-on experience
September 14, 2022
Hugo Boss is deploying the PictoFit Mirror, an augmented reality technology aimed at providing shoppers with the ability to virtually try on thousands of…
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Online eyewear retailer deploys ‘fast frame’ for speedy delivery
September 12, 2022
Online eyewear retailer Zenni is deploying "Fast Frame," a speedy delivery service that puts glasses in customers' hands in 24 hours or less.
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Coca-Cola engages with consumers via a guessing game
September 9, 2022
In launching a series of limited-time-only beverages the Coca-Cola Co. is taking a unique approach to luring customers to taste test and try the products…
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