Customer Experience News
Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
read now
UBS Arena boasts Amazon 'Just Walk Out' shopping
April 27, 2022
UBS Arena in Elmont, New York has become the first New York sports and entertainment venue to feature Amazon's Just Walk Out technology, according to a press…
read now
Lululemon embarks on growth plan to double revenue
April 26, 2022
Lululemon is launching a four-year growth strategy aimed at doubling men's wear and digital revenue and quadrupling international revenues.
read now
Italian shoemaker taps Fluent tech to boost online, in-store experience
April 26, 2022
Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.
read now
City Furniture enjoys strong return with Bluecore partnership
April 25, 2022
City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…
read now
NRF calls on Visa, Mastercard to cancel swipe fee increases
April 22, 2022
The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.
read now
Consumers prefer traffic jams over a bad customer experience
April 21, 2022
More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
read now
JCPenney hits big ROI with targeted AI online approach
April 21, 2022
Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…
read now
Astros install Amazon 'Just Walk Out' tech at Minute Maid Park
April 18, 2022
The Astros have teamed with Amazon to equip two food and beverage stores at Minute Maid Park with Amazon's Just Walk Out technology, providing fans a faster…
read now
Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization
April 15, 2022
When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.
read now
Google enhances search options for shoppers
April 14, 2022
Google is making it easier for consumers to find specific products by enhancing its search capabilities.
read now
Hawaii grocer taps Symphony RetailAI to enhance shopping experience
April 13, 2022
Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…
read now
JCPenney chief: We're focused on customers who we know
April 12, 2022
Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…
read now
Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
read now
Sabio Group debuts AI-powered customer experience platform
April 12, 2022
Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…
read now
Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
read now
Swap.com taps Tern to boost the product return experience
April 4, 2022
Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.
read now
UST integrates hand tracking to deliver faster checkout
April 1, 2022
UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…
read now
Mulberry taps Aptos order system for better inventory view, unified experiences
April 1, 2022
Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…
read now
NRF issues list of top 50 retailers
March 30, 2022
This year's list of the top 50 retailers, issued by the National Retail Federation, has more than a few well-known brands.
read now