Customer Experience News
Loyalty, personalization top retailer focus points
March 29, 2022
Retailers are focusing on building value with customers via loyalty programs and more personal customer experiences, with 52% planning to either launch a…
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Strong integration key to seamless, hybrid customer journey
March 29, 2022
Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…
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Lowe’s planting in-store, virtual experiences
March 28, 2022
Home improvement and garden center Lowe's is deploying in-store and virtual experiences.
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Costco ending COVID-related hours come April
March 23, 2022
Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.
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Ireland retailer, Compass Group team up on checkout-free store
March 21, 2022
Market x Flutter, a sports betting, gaming and entertainment retailer in Dublin, Ireland, opened its newly renovated global headquarters featuring a completely…
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Whole Foods Market in California launches cashierless checkout
March 21, 2022
The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…
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bp to debut Maghgin, Grabango self-checkout solutions
March 21, 2022
Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…
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Selecta Group debuts automated store in Belgium
March 18, 2022
Selecta Group, the Switzerland-based route service provider of convenience services, is launching its next generation of food tech solutions in Europe — a…
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Office Depot, DoorDash partner on delivery front
March 9, 2022
Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.
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Airlines debuts bag drop shortcut
March 8, 2022
United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…
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Amazon debuts medical care program via Alexa
March 7, 2022
In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.
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T-Mobile True Name lets customers display chosen name on debit card
March 3, 2022
T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…
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‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk
March 2, 2022
Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…
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C-stores seek power rate equity before investing in EV charging stations
February 25, 2022
Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…
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Pyramid Computer’s David Frei talks importance of tracking CX trends
February 24, 2022
David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…
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Target testing drive-up for returns, Starbucks orders
February 23, 2022
Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.
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Coca-Cola, Sandstar team up on 'smart' retail lounge
February 22, 2022
Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…
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Dickies sees big conversion jump due to 3DLook tech
February 16, 2022
Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…
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King Kullen taps CitrusAd to boost online, in-store sales
February 15, 2022
King Kullen is deploying CitrusAd technology to drive its digital retail media and boost online and in-store sales for CPG suppliers.
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Digital a retail apparel must-have, claims report
February 10, 2022
Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…
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