Customer Experience News
Francesca’s deploys Yoobic One tech to boost employee experience
June 13, 2022
Francesca's, a women's boutique retailer, is deploying the Yoobic One workplace solution to streamline operations, boost employee experience and gain…
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Starboard Cruise offers artisan shopping experience
June 9, 2022
Cruise line Azamara has installed a curated artisan shopping experience on its ship Azamara Onward with global retailer Starboard Cruise Services, an LVMH Moet…
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Consumers love chatbots if live person is back-up option
May 31, 2022
A good many U.S. consumers, 80%, are much more willing to use a chatbot if they know they can easily switch to a live customer service rep.
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Delta taps Eric Phillips as 1st digital leader
May 31, 2022
Eric Phillips has been named as Delta Airline's first-ever chief digital officer.
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Amazon Go store arrives in Washington
May 23, 2022
Amazon is opening an Amazon Go store, featuring its cashierless checkout experience, in Mill Creek, Washington.
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Skincare brand teams with LoyaltyLion to boost customer experience, loyalty
May 12, 2022
REN Clean Skincare is deploying LoyaltyLion loyalty and engagement platform to revitalize customer loyalty, boost engagement and improve the customer…
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Scanner tech aims to simplify online tire sales
May 10, 2022
Mobile data capture company Anyline is launching a tire size scanning technology which promises to simplify online tire sales.
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Hanoi replacing public hawkers with vending machines
May 5, 2022
Residents and tourists in Hanoi will be able to buy snacks, beverages, crafts and souvenirs from vending machines in public places by 2025 under a recently…
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Why retailers need to step up digital investments in store
April 29, 2022
Shoppers are increasingly returning to physical retail stores, with 85% predicted to do more in-store shopping this year than last and are eager to buy in…
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Home Depot CIO takes on customer experience technology role
April 28, 2022
As part of its quest to focus on customers Home Depot is moving its CIO into a newly-created role focused on customer experience technology.
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UBS Arena boasts Amazon 'Just Walk Out' shopping
April 27, 2022
UBS Arena in Elmont, New York has become the first New York sports and entertainment venue to feature Amazon's Just Walk Out technology, according to a press…
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Lululemon embarks on growth plan to double revenue
April 26, 2022
Lululemon is launching a four-year growth strategy aimed at doubling men's wear and digital revenue and quadrupling international revenues.
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Italian shoemaker taps Fluent tech to boost online, in-store experience
April 26, 2022
Santoni, a luxury Italian shoemaker, is deploying Fluent Commerce's order management system to boost the online and in-store customer experience.
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City Furniture enjoys strong return with Bluecore partnership
April 25, 2022
City Furniture is seeing a 330% lift in known shoppers, a 118% boost in repeat buyers and a 58% increase in email opt-ins after two years of deploying Bluecore…
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NRF calls on Visa, Mastercard to cancel swipe fee increases
April 22, 2022
The National Retail Federation is calling on Visa and Mastercard to cancel credit card swipe increases due to take effect this month.
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Consumers prefer traffic jams over a bad customer experience
April 21, 2022
More than half, 60%, of consumers would rather sit in a traffic jam than have a poor customer experience, according to a Telus International survey.
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JCPenney hits big ROI with targeted AI online approach
April 21, 2022
Retailer JCPenney is improving paid search conversions, reduced cart abandonment and the online customer experience with a more targeted approach using…
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Astros install Amazon 'Just Walk Out' tech at Minute Maid Park
April 18, 2022
The Astros have teamed with Amazon to equip two food and beverage stores at Minute Maid Park with Amazon's Just Walk Out technology, providing fans a faster…
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Best Buy, DSW, Sephora, Thrive Market, Adidas tops in personalization
April 15, 2022
When it comes to value-driven personalization five retailers are excelling: Thrive Market, Sephora, Best Buy, DSW and Adidas.
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Google enhances search options for shoppers
April 14, 2022
Google is making it easier for consumers to find specific products by enhancing its search capabilities.
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