Customer Experience News
Hawaii grocer taps Symphony RetailAI to enhance shopping experience
April 13, 2022
Foodland Super Market Ltd, a grocery chain in Hawaii, has signed a multi-year license agreement with Symphony RetailAI for its broad portfolio of AI solutions…
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JCPenney chief: We're focused on customers who we know
April 12, 2022
Marc Rosen, JCPenney CEO, is all about focusing on the budget-conscious consumer and families looking for affordable home accessories, beauty items and clothes…
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Disney bringing back character greeting experience
April 12, 2022
This month Disney Parks will bring back a fan favorite experience that was shelved during the pandemic years — the opportunity to interact with characters.
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Sabio Group debuts AI-powered customer experience platform
April 12, 2022
Sabio Group, a digital customer experience transformation specialist, has launched an AI-powered platform aimed at simplifying the management of customer…
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Flawed proactive customer service does more harm than good
April 11, 2022
Using a proactive approach in customer service is a good thing, but not when it ends up causing more issues for the customer.
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Swap.com taps Tern to boost the product return experience
April 4, 2022
Swap.com, an online consignment and thrift shop, is teaming up with Tern, a commerce technology provider, to make product returns more convenient.
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UST integrates hand tracking to deliver faster checkout
April 1, 2022
UST, a digital transformation solutions company specializing in retail, has integrated Ultraleap hand tracking to provide touchless interaction for its…
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Mulberry taps Aptos order system for better inventory view, unified experiences
April 1, 2022
Mulberry, a well-known luxury U.K. retailer, is deploying the Aptos Order Management system to drive unified experiences as well as achieve an enterprise view…
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NRF issues list of top 50 retailers
March 30, 2022
This year's list of the top 50 retailers, issued by the National Retail Federation, has more than a few well-known brands.
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Loyalty, personalization top retailer focus points
March 29, 2022
Retailers are focusing on building value with customers via loyalty programs and more personal customer experiences, with 52% planning to either launch a…
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Strong integration key to seamless, hybrid customer journey
March 29, 2022
Consumers today expect a well-integrated mix of digital and in-person touchpoints and expect seamless retail experiences regardless of what channel is being…
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Lowe’s planting in-store, virtual experiences
March 28, 2022
Home improvement and garden center Lowe's is deploying in-store and virtual experiences.
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Costco ending COVID-related hours come April
March 23, 2022
Costco is ending the special shopping hours enacted at the start of the COVID-19 pandemic for the elderly, frontline healthcare workers and first responders.
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Ireland retailer, Compass Group team up on checkout-free store
March 21, 2022
Market x Flutter, a sports betting, gaming and entertainment retailer in Dublin, Ireland, opened its newly renovated global headquarters featuring a completely…
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Whole Foods Market in California launches cashierless checkout
March 21, 2022
The new Whole Foods Market in Sherman Oaks, California features Amazon's "Just Walk Out" technology, the second Whole Foods Market in the country to allow…
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bp to debut Maghgin, Grabango self-checkout solutions
March 21, 2022
Global fuel retailer bp has unveiled a series of initiatives for innovating the future of fuel and convenience stations in the U.S., including self-checkout…
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Selecta Group debuts automated store in Belgium
March 18, 2022
Selecta Group, the Switzerland-based route service provider of convenience services, is launching its next generation of food tech solutions in Europe — a…
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Office Depot, DoorDash partner on delivery front
March 9, 2022
Office Depot is partnering with DoorDash to launch more than 1,000 Office Depot and OfficeMax stores on the delivery platform providing on-demand delivery.
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Airlines debuts bag drop shortcut
March 8, 2022
United Airlines Inc. has introduced a bag drop shortcut to allow customers to skip the line, check their bag in a minute or less and get to their flight…
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Amazon debuts medical care program via Alexa
March 7, 2022
In a move to deepen its footprint within the health care industry Amazon has launched a Alexa-based physician service.
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