Customer Experience News
Hudson installs Amazon palm recognition at Dallas Love Field Airport
December 15, 2021
Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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It’s time for movie theaters to rethink the customer experience
December 8, 2021
The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.
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Amazon outage impacts delivery, warehouse operations
December 7, 2021
An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.
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DoorDash goes rapid delivery in NYC
December 6, 2021
DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…
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NY airport teams with Zippin, SSP America to introduce contactless shopping
December 3, 2021
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…
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Self-checkout machine shipments spike 25% in 2020, issues remain
December 2, 2021
Self-checkout machine shipments jumped 25% in 2020 due to the pandemic, but the customer experience still needs improvement, as 67% of retailers and consumers…
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Ex Levi’s leader takes chief customer role at Narvar
November 22, 2021
Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…
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Amazon Fresh boasts ‘Just Walk Out’ tech in California
November 22, 2021
This Thursday, Amazon will introduce its "Just Walk Out" technology at the Amazon Fresh store at 11340 South St. in Cerritos, California, allowing shoppers to…
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Frank Mayer display recipient of OmniShopper Award
November 19, 2021
Frank Mayer and Associates Inc. has received a 2021 OmniShopper Award from the Path to Purchase Institute for its LED+ display for GE Lighting, a Savant…
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Travelex debuts self service stores at Amsterdam airport
November 19, 2021
Travelex, a foreign exchange brand, has introduced a pair of concept stores featuring self service at Amsterdam Airport Schiphol.
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L'Oreal Middle East partners with Accenture to drive personal experience
November 17, 2021
L'Oreal Middle East is partnering with Accenture to tap data and other advanced technology to reimagine the consumer experience and provide a more personalized…
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Bala deploys SoundCommerce tech to optimize business operations
November 16, 2021
Fitness accessories brand Bala is deploying SoundCommerce technology for data-driven decision making and to optimize business operations, including first-party…
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Compass Group, 365 Retail Markets settle consumer privacy suit
November 8, 2021
Compass Group USA Inc. and 365 Retail Markets LLC agreed to pay $6.8 million to resolve a lawsuit claiming they collected fingerprint data from vending machine…
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Hitched launches ring try-on for brides
November 8, 2021
Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.
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Bed Bath & Beyond names first chief customer leader
November 8, 2021
Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.
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Busy Beaver store pilots robot to boost CX, inventory management
November 5, 2021
The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…
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Ralph Lauren may launch in-store shirt dye experience
November 2, 2021
Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.
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Retail leaders: Supply chain will spike prices, cause product shortage
November 1, 2021
Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.
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Fight for the Future takes aim at Amazon palm scan tech
October 29, 2021
Fight for the Future, an organization dedicated to defending what it considers basic human rights in the digital age, has urged Red Rocks Amphitheater, its…
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PopCom to launch autonomous retail technology in Qatar telecom stores
October 25, 2021
PopCom, a vending solutions provider, will supply its autonomous retail technology to Qatar-based telecom giant Ooredoo for its retail stores, starting in…
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