Customer Experience News
T-Mobile True Name lets customers display chosen name on debit card
March 3, 2022
T-Mobile has introduced True Name by Mastercard for T-Mobile Money which enables customers to display their chosen name on their debit cards. The company built…
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‘AI Clerk’ engages with customers in unattended 7-Eleven kiosk
March 2, 2022
Customers may now engage in live conversations with an artificial intelligence clerk in Korea's first unmanned 7-Eleven convenience store inside the Lotte…
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C-stores seek power rate equity before investing in EV charging stations
February 25, 2022
Convenience stores in Georgia are seeking a law to require the state's electric company, which has a monopoly, pay the same electricity rates convenience…
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Pyramid Computer’s David Frei talks importance of tracking CX trends
February 24, 2022
David Frei, vice president of strategic partnerships at Pyramid Computer and an advisory board member of the Interactive Customer Experience Association…
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Target testing drive-up for returns, Starbucks orders
February 23, 2022
Target is testing a curbside service that would let guests get a Starbucks order as well as make a return to the store via a contactless app feature.
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Coca-Cola, Sandstar team up on 'smart' retail lounge
February 22, 2022
Coca-Cola has partnered with Sandstar, a vending technology provider, to launch the Coca-Cola Smart Lounge, a digital, interactive shopping experience that…
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Dickies sees big conversion jump due to 3DLook tech
February 16, 2022
Dickies, a workwear and apparel brand owned by VF Corp., has seen a 94% jump in conversions since deploying 3DLook's size and fit recommendation on the Alibaba…
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King Kullen taps CitrusAd to boost online, in-store sales
February 15, 2022
King Kullen is deploying CitrusAd technology to drive its digital retail media and boost online and in-store sales for CPG suppliers.
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Digital a retail apparel must-have, claims report
February 10, 2022
Digital is the starting point for more than 90% of shoppers, and with nearly 70% of revenue coming through digital channels it's imperative for apparel…
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Fashion jean brand taps Emarsys for technology upgrade
February 4, 2022
Fashion brand OGGI is working with customer engagement provider Emarsys on a technology upgrade that promises to drive revenue growth of 20% by year's end.
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Vending machines offer edible insects
February 2, 2022
Residents of Sapporo, Japan can buy edible insects from vending machines specializing in items difficult to find in supermarkets, according to a report in the…
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Georgia market taps UST to deploy hybrid autonomous supermarket with robotic delivery
February 2, 2022
Nourish + Bloom Market in Fayetteville, Georgia, an African American owned grocery store, has partnered with UST, a digital transformation solutions provider…
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Asia fashion retailer taps Algonomy to personalize shopping experience
February 1, 2022
An Asia-based fashion retailer, Aditya Birla Fashion and Retail Ltd, known as ABFRL, is deploying Algonomy's hyper-personalization technology to provide a…
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1-800-Flowers.com, Alice’s Table launch arranging experience for Valentine’s Day
January 31, 2022
1-800-Flowers.com and Alice's Table are teaming up to offer shoppers a floral arranging experience in time for Valentine's Day.
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UK co-op deploys Diebold Nixdorf self-service solution in 80 stores
January 24, 2022
East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…
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Meijer offers free home delivery for limited time
January 24, 2022
Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.
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A retail/hospitality challenge: Serving ‘digital natives’
January 21, 2022
Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.
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Retailer teams with AiFi on unattended stores
January 21, 2022
Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…
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Just 15% of retailers provide differentiating experience
January 20, 2022
A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…
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OnQ expands touchless display features for retail market
January 19, 2022
OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…
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