Customer Experience News
Walmart, Amazon, Target tops with US consumers
October 22, 2021
When it comes to favorite retailers, U.S. consumers love Walmart, Amazon and Target, citing best prices, return policies and overall shopping experience.
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Consumers more mindful, view gifting as therapy this holiday season
October 12, 2021
The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.
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Shoppers love online buying but also in-store tech
October 12, 2021
While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…
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Supply chain woes aren’t changing consumer behavior
October 11, 2021
Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.
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'Smart store' AI platform strives to revolutionize customer experience
October 7, 2021
Veea Inc., providers of integrated smart edge connectivity, computing and security technologies, and iFree Group, a conglomerate providing global connectivity…
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SkillNet expands its presence in Latin America with a new office in Mexico
by Neeta Shetty — VP, SkillNet Solutions
October 4, 2021
Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.
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Amazon delivery drivers doing more than delivery these days
September 30, 2021
Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.
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Hikvision draws customers to Dubai mall with LED displays
September 27, 2021
To increase foot traffic to its Dubai Festival City Mall showroom, and to create an in-store customer experience, leading Middle East retailer Jashanmal has…
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Outform debuts automated sample dispenser
September 24, 2021
Outform, a retail solutions company, has debuted PodDrop, an automated sample dispenser that offers a new in-store discovery experience that allows brands to…
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Brick-and-mortar retail not going anywhere soon
September 17, 2021
The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.
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JCPenney taps predictive AI to drive retail transformation
September 13, 2021
JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.
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Car dealer adopts unique customer loyalty approach
September 10, 2021
Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.
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Dollar General mapping out health-focused customer experience
September 10, 2021
Inexpensive household items and groceries aren't the only store commodities Dollar General hopes to sell customers in the near future.
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1-800-Flowers.com hiring on big time
September 8, 2021
1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.
read nowMesmerize adds TVs to 165 Giant Eagle pharmacies
September 2, 2021
Mesmerize, an OOH media company specializing in patient education at the point of care, has expanded its pharmacy network to include 165 Giant Eagle Pharmacy…
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Morgan Petty tabbed as executive director of ICX Association
August 31, 2021
Networld Media Group has appointed Morgan Petty as the executive director of the company's Interactive Customer Experience Association.
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Neiman Marcus Group appoints digital strategy leader
August 23, 2021
Renée Paradise has been appointed as senior vice president of digital business and customer strategy for the Neiman Marcus Group.
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Bed Bath & Beyond taps Algonomy to drive personalized search capability
August 23, 2021
Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…
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Kroger launches training to boost store associate engagement, retention
August 17, 2021
The Kroger Family of Companies is deploying a personalized training program to spur deeper associate engagement and retention.
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Skin care startup offers AI-enabled skin care kiosk
August 10, 2021
Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…
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