Customer Experience News
Luxury footwear brand taps Cegid tech to boost personalized experience
January 18, 2022
Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…
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1-800-Flowers.com acquires Alice’s Table lifestyle operation
January 14, 2022
E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…
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Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks
January 12, 2022
Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…
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UST debuts AI-based personalized food, beverage recommendations tool
January 11, 2022
UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…
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Hy-Vee deploys security retail team to boost safety
January 7, 2022
Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.
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Instrument maker Roland rolls out a unique customer experience
January 4, 2022
Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.
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Under Armour taps Nedap for inventory platform tech
December 28, 2021
Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…
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Shoe Carnival, Door Dash team up on same-day delivery
December 23, 2021
Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.
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Cyber Monday sales dip may reflect consumer trend
December 17, 2021
This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…
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Hudson installs Amazon palm recognition at Dallas Love Field Airport
December 15, 2021
Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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It’s time for movie theaters to rethink the customer experience
December 8, 2021
The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.
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Amazon outage impacts delivery, warehouse operations
December 7, 2021
An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.
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DoorDash goes rapid delivery in NYC
December 6, 2021
DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…
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NY airport teams with Zippin, SSP America to introduce contactless shopping
December 3, 2021
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…
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Self-checkout machine shipments spike 25% in 2020, issues remain
December 2, 2021
Self-checkout machine shipments jumped 25% in 2020 due to the pandemic, but the customer experience still needs improvement, as 67% of retailers and consumers…
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Ex Levi’s leader takes chief customer role at Narvar
November 22, 2021
Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…
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Amazon Fresh boasts ‘Just Walk Out’ tech in California
November 22, 2021
This Thursday, Amazon will introduce its "Just Walk Out" technology at the Amazon Fresh store at 11340 South St. in Cerritos, California, allowing shoppers to…
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Frank Mayer display recipient of OmniShopper Award
November 19, 2021
Frank Mayer and Associates Inc. has received a 2021 OmniShopper Award from the Path to Purchase Institute for its LED+ display for GE Lighting, a Savant…
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Travelex debuts self service stores at Amsterdam airport
November 19, 2021
Travelex, a foreign exchange brand, has introduced a pair of concept stores featuring self service at Amsterdam Airport Schiphol.
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L'Oreal Middle East partners with Accenture to drive personal experience
November 17, 2021
L'Oreal Middle East is partnering with Accenture to tap data and other advanced technology to reimagine the consumer experience and provide a more personalized…
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