Customer Experience News
Hudson opening Evolve brand experience stores in airports
August 9, 2021
Hudson, an air travel experience store owned by Dufry Company, plans to open Evolve by Hudson, a shop-in-shop chain that will blend a specialty brand…
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Paypal accounts for half of digital wallet complaints over past 4 years
August 3, 2021
In the last four ears, customers have sent in 9,300 complaints regarding mobile or digital wallets to the US Consumer Financial Protection Bureau. Of those…
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Scottish cafe launches cash automation solution
August 2, 2021
The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…
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Vera Bradley taps Zebra's Reflexis tech to tailor customer experience
July 30, 2021
Vera Bradley, a high-end women's apparel and accessories brand, is deploying Reflexis Appointments, a technology from Reflexis Systems, part of Zebra…
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Home Depot deploys Bluetooth to fight retail crime
July 29, 2021
Home Depot Inc. is deploying a Bluetooth technology in a quest to stop crime in its stores and deter thieves who grab items and take goods to pawn shops or put…
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Autonomous shopping rolls out in Bay Area marketplace stores
July 26, 2021
Loop Neighborhood, a California grocery and retail marketplace, is deploying AiFi's computer vision-powered platform at two stores to provide autonomous…
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Bed Bath & Beyond advances digital-first strategy
July 26, 2021
Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…
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Norway debuts digitized car dealership
July 22, 2021
Harald A. Møller AS, Norway's largest car importer, has introduced a digital service station for dealerships from Sharebox AS with service check-in around the…
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Costco keeping senior hours post pandemic
July 22, 2021
The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.
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Italian luxury retailer going hyper personal with customer experience
July 21, 2021
Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…
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Nayax buys tech startup Weezmo
July 16, 2021
Nayax Ltd., a cashless solution provider, announced today the acquisition of Weezmo, an Israel-based technology startup focused on connecting the online…
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Civil rights groups want retailers to halt facial recognition
July 16, 2021
More than 35 civil rights organizations are calling for retailers to not use facial recognition on customers or workers in their stores, saying that peoples…
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Coty piloting digital touchless fragrance device
July 15, 2021
Beauty retailer Coty Inc. is rolling out a touchless fragrance tester within the next year and testing is starting this summer in key European markets with a…
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Need to know your foot size? There's an iPhone app for that
July 14, 2021
The Xesto Fit is a 3D foot sizing iPhone app that can recommend shoe sizes across 150 brands.
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Robotic ice cream machine debuts in California
July 9, 2021
iCream, a soft-serve vending machine that produces 25 flavor combinations of freshly made ice cream, has made its debut at the Westfield Century City mall in…
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Hair care vending machine expands to military base
July 8, 2021
Diva By Cindy, a natural women's hair care products vending machine, has expanded to Fort Belvoir in Fairfax County, Virginia, the first military base to…
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Shoppers much more comfy in the in-store environment, reveals research
July 8, 2021
A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a year ago, and three in five (60%…
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Men's Wearhouse taps AI for digitized fitting process
July 7, 2021
Men's Wearhouse is providing customers a digital fitting experience called Contactless Fit, which has been developed by Bold Metrics, that offers a fast and…
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Hallmark debuts innovative greeting card services
July 2, 2021
Hallmark Cards, Inc. is making it easier than ever to send a physical greet card with Sign & Send, a new online service that lets users have handwritten…
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Retail apps alienating consumers, reveals research
July 1, 2021
Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…
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