Customer Experience News
Asia fashion retailer taps Algonomy to personalize shopping experience
February 1, 2022
An Asia-based fashion retailer, Aditya Birla Fashion and Retail Ltd, known as ABFRL, is deploying Algonomy's hyper-personalization technology to provide a…
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1-800-Flowers.com, Alice’s Table launch arranging experience for Valentine’s Day
January 31, 2022
1-800-Flowers.com and Alice's Table are teaming up to offer shoppers a floral arranging experience in time for Valentine's Day.
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UK co-op deploys Diebold Nixdorf self-service solution in 80 stores
January 24, 2022
East of England Co-operative Society, a consumer cooperative in the U.K. with 122 stores, has deployed more than 180 Diebold Nixdorf DN Series Easy eXpress…
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Meijer offers free home delivery for limited time
January 24, 2022
Grocery chain Meijer is offering free home delivery on orders over $35 from now until Jan. 29.
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A retail/hospitality challenge: Serving ‘digital natives’
January 21, 2022
Two experts from Zebra Technologies offer insight on how retail and hospitality decision makers can address the growing demand for omnichannel shopping.
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Retailer teams with AiFi on unattended stores
January 21, 2022
Żabka Group, a retailer based in Poznan, Poland, operates the largest chain of autonomous stores in Europe after launching 25 AI-powered stores in partnership…
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Just 15% of retailers provide differentiating experience
January 20, 2022
A small fraction of retailers, 15%, are offering a differentiating experience when it comes to omnichannel customer service and just 30% of the 90% of shoppers…
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OnQ expands touchless display features for retail market
January 19, 2022
OnQ, a manufacturer of retail displays, has expanded its Converge platform to deliver touchless interactive experiences in the store, according to a company…
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Luxury footwear brand taps Cegid tech to boost personalized experience
January 18, 2022
Aquazzura, an Italian luxury footwear brand, is deploying Cegid Retail's unified commerce and POS platform to drive a more personalized consumer experience and…
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1-800-Flowers.com acquires Alice’s Table lifestyle operation
January 14, 2022
E-gift and floral retailer 1-800-Flowers.com has acquired Alice's Table, a lifestyle retailer that offers digital curated products as well as interactive live…
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Beauty retailer to deploy Perfect Corp virtual try-ons via apps, kiosks
January 12, 2022
Tricoci Salons & Spas, a Chicago beauty retailer, has teamed with Perfect Corp to provide virtual try-ons, online skin diagnostics and data-driven…
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UST debuts AI-based personalized food, beverage recommendations tool
January 11, 2022
UST, a digital transformation solutions company, has launched UST AiSense, an AI-led solution that provides personalized food and beverage recommendations…
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Hy-Vee deploys security retail team to boost safety
January 7, 2022
Hy-Vee stores are getting security teams to ensure safety for both customers and store workers.
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Instrument maker Roland rolls out a unique customer experience
January 4, 2022
Roland, an instrument manufacturer, has created an expanded Roland store experience featuring unique technology called Audience Specific Experience ASX.
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Under Armour taps Nedap for inventory platform tech
December 28, 2021
Under Armour Inc. is deploying the Nedap iD Cloud inventory visibility platform at 400 stores world wide to boost accurate stock visibility, optimize item…
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Shoe Carnival, Door Dash team up on same-day delivery
December 23, 2021
Shoe Carnival Inc. has launched same-day delivery in a partnership with DoorDash.
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Cyber Monday sales dip may reflect consumer trend
December 17, 2021
This holiday season's Cyber Monday sales didn't break any records given sales dipped 1.4%, but the day's consumer activity may reflect that consumers are…
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Hudson installs Amazon palm recognition at Dallas Love Field Airport
December 15, 2021
Hudson Group, a travel experience leader with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
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It’s time for movie theaters to rethink the customer experience
December 8, 2021
The COVID-19 pandemic has hit the movie theater industry hard, with nearly half of pre-pandemic theater goers not buying tickets at this point.
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Amazon outage impacts delivery, warehouse operations
December 7, 2021
An Amazon Web Services outage incident today is impacting the retailer's delivery and warehouse operations as well as customer websites.
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