Bala deploys SoundCommerce tech to optimize business operations

November 16, 2021

Fitness accessories brand Bala is deploying SoundCommerce technology for data-driven decision making and to optimize business operations, including first-party…

Compass Group, 365 Retail Markets settle consumer privacy suit

November 8, 2021

Compass Group USA Inc. and 365 Retail Markets LLC agreed to pay $6.8 million to resolve a lawsuit claiming they collected fingerprint data from vending machine…

Hitched launches ring try-on for brides

November 8, 2021

Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.

Bed Bath & Beyond names first chief customer leader

November 8, 2021

Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.

Busy Beaver store pilots robot to boost CX, inventory management

November 5, 2021

The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…

Ralph Lauren may launch in-store shirt dye experience

November 2, 2021

Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.

Retail leaders: Supply chain will spike prices, cause product shortage

November 1, 2021

Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.

Fight for the Future takes aim at Amazon palm scan tech

October 29, 2021

Fight for the Future, an organization dedicated to defending what it considers basic human rights in the digital age, has urged Red Rocks Amphitheater, its…

PopCom to launch autonomous retail technology in Qatar telecom stores

October 25, 2021

PopCom, a vending solutions provider, will supply its autonomous retail technology to Qatar-based telecom giant Ooredoo for its retail stores, starting in…

Walmart, Amazon, Target tops with US consumers

October 22, 2021

When it comes to favorite retailers, U.S. consumers love Walmart, Amazon and Target, citing best prices, return policies and overall shopping experience.

Consumers more mindful, view gifting as therapy this holiday season

October 12, 2021

The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.

Shoppers love online buying but also in-store tech

October 12, 2021

While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…

Supply chain woes aren’t changing consumer behavior

October 11, 2021

Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.

'Smart store' AI platform strives to revolutionize customer experience

October 7, 2021

Veea Inc., providers of integrated smart edge connectivity, computing and security technologies, and iFree Group, a conglomerate providing global connectivity…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Amazon delivery drivers doing more than delivery these days

September 30, 2021

Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.

Hikvision draws customers to Dubai mall with LED displays

September 27, 2021

To increase foot traffic to its Dubai Festival City Mall showroom, and to create an in-store customer experience, leading Middle East retailer Jashanmal has…

Outform debuts automated sample dispenser

September 24, 2021

Outform, a retail solutions company, has debuted PodDrop, an automated sample dispenser that offers a new in-store discovery experience that allows brands to…

Brick-and-mortar retail not going anywhere soon

September 17, 2021

The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.

JCPenney taps predictive AI to drive retail transformation

September 13, 2021

JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.