Customer Experience News
DoorDash goes rapid delivery in NYC
December 6, 2021
DoorDash is offering a faster delivery option in New York City this week via its Dashmart, a delivery warehouse that provides groceries household items and…
read now
NY airport teams with Zippin, SSP America to introduce contactless shopping
December 3, 2021
JFKIAT, the operator of Terminal 4 at John F. Kennedy International Airport, has teamed with SSP America and Zippin to launch a contactless…
read now
Self-checkout machine shipments spike 25% in 2020, issues remain
December 2, 2021
Self-checkout machine shipments jumped 25% in 2020 due to the pandemic, but the customer experience still needs improvement, as 67% of retailers and consumers…
read now
Ex Levi’s leader takes chief customer role at Narvar
November 22, 2021
Anisa Kumar, a retail veteran who has served in leadership roles at Levi's, Walmart and Target, has been named chief customer officer at Narvar, a…
read now
Amazon Fresh boasts ‘Just Walk Out’ tech in California
November 22, 2021
This Thursday, Amazon will introduce its "Just Walk Out" technology at the Amazon Fresh store at 11340 South St. in Cerritos, California, allowing shoppers to…
read now
Frank Mayer display recipient of OmniShopper Award
November 19, 2021
Frank Mayer and Associates Inc. has received a 2021 OmniShopper Award from the Path to Purchase Institute for its LED+ display for GE Lighting, a Savant…
read now
Travelex debuts self service stores at Amsterdam airport
November 19, 2021
Travelex, a foreign exchange brand, has introduced a pair of concept stores featuring self service at Amsterdam Airport Schiphol.
read now
L'Oreal Middle East partners with Accenture to drive personal experience
November 17, 2021
L'Oreal Middle East is partnering with Accenture to tap data and other advanced technology to reimagine the consumer experience and provide a more personalized…
read now
Bala deploys SoundCommerce tech to optimize business operations
November 16, 2021
Fitness accessories brand Bala is deploying SoundCommerce technology for data-driven decision making and to optimize business operations, including first-party…
read now
Compass Group, 365 Retail Markets settle consumer privacy suit
November 8, 2021
Compass Group USA Inc. and 365 Retail Markets LLC agreed to pay $6.8 million to resolve a lawsuit claiming they collected fingerprint data from vending machine…
read now
Hitched launches ring try-on for brides
November 8, 2021
Hitched, a wedding band retailer, is now offering brides-to-be the opportunity to try on diamond wedding rings and bands at home.
read now
Bed Bath & Beyond names first chief customer leader
November 8, 2021
Retailer Bed Bath & Beyond has announced its first-ever chief customer leader.
read now
Busy Beaver store pilots robot to boost CX, inventory management
November 5, 2021
The Busy Beaver store in Irwin, Pennsylvania is running a pilot effort involving autonomous robot technology to boost customer experience and shore up stock…
read now
Ralph Lauren may launch in-store shirt dye experience
November 2, 2021
Come 2022, Ralph Lauren shoppers may be able to have their polo shirt choice dyed the color of their choice right in the store.
read now
Retail leaders: Supply chain will spike prices, cause product shortage
November 1, 2021
Every retail leader polled in a First Insight survey expects supply chain disruptions to affect prices, promotions and sales, according to a press release.
read now
Fight for the Future takes aim at Amazon palm scan tech
October 29, 2021
Fight for the Future, an organization dedicated to defending what it considers basic human rights in the digital age, has urged Red Rocks Amphitheater, its…
read now
PopCom to launch autonomous retail technology in Qatar telecom stores
October 25, 2021
PopCom, a vending solutions provider, will supply its autonomous retail technology to Qatar-based telecom giant Ooredoo for its retail stores, starting in…
read now
Walmart, Amazon, Target tops with US consumers
October 22, 2021
When it comes to favorite retailers, U.S. consumers love Walmart, Amazon and Target, citing best prices, return policies and overall shopping experience.
read now
Consumers more mindful, view gifting as therapy this holiday season
October 12, 2021
The 2021 holiday season will be one of mindfulness, reflection, recuperation and a time to focus on mental health and self-care, according to a Sitecore report.
read now
Shoppers love online buying but also in-store tech
October 12, 2021
While a survey of 1,600 U.S. consumers reveals that more than half, 60%, prefer to do more than half their shopping online, there is also big interest by…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
