Customer Experience News
JCPenney taps predictive AI to drive retail transformation
September 13, 2021
JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.
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Car dealer adopts unique customer loyalty approach
September 10, 2021
Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.
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Dollar General mapping out health-focused customer experience
September 10, 2021
Inexpensive household items and groceries aren't the only store commodities Dollar General hopes to sell customers in the near future.
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1-800-Flowers.com hiring on big time
September 8, 2021
1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.
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Mesmerize adds TVs to 165 Giant Eagle pharmacies
September 2, 2021
Mesmerize, an OOH media company specializing in patient education at the point of care, has expanded its pharmacy network to include 165 Giant Eagle Pharmacy…
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Morgan Petty tabbed as executive director of ICX Association
August 31, 2021
Networld Media Group has appointed Morgan Petty as the executive director of the company's Interactive Customer Experience Association.
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Neiman Marcus Group appoints digital strategy leader
August 23, 2021
Renée Paradise has been appointed as senior vice president of digital business and customer strategy for the Neiman Marcus Group.
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Bed Bath & Beyond taps Algonomy to drive personalized search capability
August 23, 2021
Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…
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Kroger launches training to boost store associate engagement, retention
August 17, 2021
The Kroger Family of Companies is deploying a personalized training program to spur deeper associate engagement and retention.
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Skin care startup offers AI-enabled skin care kiosk
August 10, 2021
Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…
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Hudson opening Evolve brand experience stores in airports
August 9, 2021
Hudson, an air travel experience store owned by Dufry Company, plans to open Evolve by Hudson, a shop-in-shop chain that will blend a specialty brand…
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Paypal accounts for half of digital wallet complaints over past 4 years
August 3, 2021
In the last four ears, customers have sent in 9,300 complaints regarding mobile or digital wallets to the US Consumer Financial Protection Bureau. Of those…
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Scottish cafe launches cash automation solution
August 2, 2021
The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…
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Vera Bradley taps Zebra's Reflexis tech to tailor customer experience
July 30, 2021
Vera Bradley, a high-end women's apparel and accessories brand, is deploying Reflexis Appointments, a technology from Reflexis Systems, part of Zebra…
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Home Depot deploys Bluetooth to fight retail crime
July 29, 2021
Home Depot Inc. is deploying a Bluetooth technology in a quest to stop crime in its stores and deter thieves who grab items and take goods to pawn shops or put…
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Autonomous shopping rolls out in Bay Area marketplace stores
July 26, 2021
Loop Neighborhood, a California grocery and retail marketplace, is deploying AiFi's computer vision-powered platform at two stores to provide autonomous…
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Bed Bath & Beyond advances digital-first strategy
July 26, 2021
Bed Bath & Beyond and buybyBaby customers can now pick up purchases curbside at any of the retailer's stores before the store is open for the day and as…
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Norway debuts digitized car dealership
July 22, 2021
Harald A. Møller AS, Norway's largest car importer, has introduced a digital service station for dealerships from Sharebox AS with service check-in around the…
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Costco keeping senior hours post pandemic
July 22, 2021
The special senior hours wholesaler Costco set up during the pandemic year will remain though they will be bit more limited.
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Italian luxury retailer going hyper personal with customer experience
July 21, 2021
Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…
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