Customer Experience News
Italian luxury retailer going hyper personal with customer experience
July 21, 2021
Missoni, an Italian luxury fashion retailer, is partnering with Tulip, a cloud-based retail mobile solution provider, to create hyper-personalized customer…
read now
Nayax buys tech startup Weezmo
July 16, 2021
Nayax Ltd., a cashless solution provider, announced today the acquisition of Weezmo, an Israel-based technology startup focused on connecting the online…
read now
Civil rights groups want retailers to halt facial recognition
July 16, 2021
More than 35 civil rights organizations are calling for retailers to not use facial recognition on customers or workers in their stores, saying that peoples…
read now
Coty piloting digital touchless fragrance device
July 15, 2021
Beauty retailer Coty Inc. is rolling out a touchless fragrance tester within the next year and testing is starting this summer in key European markets with a…
read now
Need to know your foot size? There's an iPhone app for that
July 14, 2021
The Xesto Fit is a 3D foot sizing iPhone app that can recommend shoe sizes across 150 brands.
read now
Robotic ice cream machine debuts in California
July 9, 2021
iCream, a soft-serve vending machine that produces 25 flavor combinations of freshly made ice cream, has made its debut at the Westfield Century City mall in…
read now
Hair care vending machine expands to military base
July 8, 2021
Diva By Cindy, a natural women's hair care products vending machine, has expanded to Fort Belvoir in Fairfax County, Virginia, the first military base to…
read now
Shoppers much more comfy in the in-store environment, reveals research
July 8, 2021
A good number, 80%, of consumers are either somewhat or very comfortable visiting physical retail stores compared to 71% a year ago, and three in five (60%…
read now
Men's Wearhouse taps AI for digitized fitting process
July 7, 2021
Men's Wearhouse is providing customers a digital fitting experience called Contactless Fit, which has been developed by Bold Metrics, that offers a fast and…
read now
Hallmark debuts innovative greeting card services
July 2, 2021
Hallmark Cards, Inc. is making it easier than ever to send a physical greet card with Sign & Send, a new online service that lets users have handwritten…
read now
Retail apps alienating consumers, reveals research
July 1, 2021
Three quarters of U.S. consumers don't think retail apps know enough about their habits to boost their customer experience or build brand affinity and may be…
read now
HP's Engage portfolio aims to drive hybrid shopping experiences
June 29, 2021
HP Inc. is expanding its Engage portfolio with the HP Engage Go 10 and the HP Engage Flex Mini to drive personalized secure consumer experiences.
read now
MAC Cosmetics launches retail concept at airport
June 29, 2021
MAC Cosmetics and Hudson have launched a specialty retail concept at the Salt Lake City International Airport, at Concourse A, that reflects the brand's…
read now
Adobe, LivePerson team on personalization capability
June 23, 2021
LivePerson and Adobe are partnering in an effort to transform digital experiences using conversational AI and personalization. The integration of LivePerson's…
read now
Amazon Fresh store in Washington boasts 'Just Walk Out' shopping technology
June 18, 2021
Amazon's Just Walk Out technology will be available this week for the first time ever in a full-size U.S.-based Amazon Fresh grocery store.
read now
Shopflix platform debut promises content will be king
June 15, 2021
The Shopflix video streaming and e-commerce platform has gone live, via its app and website, and promises to make content first and center for both consumers…
read now
Focus on customer journey gaining ground, claims report
June 14, 2021
More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.
read now
Toshiba, Worldline expand partnership with small footprint payment kiosk
June 10, 2021
Worldline, a European payment and transactional services provider, is teaming up with long-term partner, Toshiba Global Commerce Solutions, a retail store…
read now
Furniture retailer goes 3D with room planner tool
June 9, 2021
Badcock Home Furniture & More has launched a Room Planner tool that lets customers re-imagine the possibilities of living spaces and provides full room…
read now
Walmart debuts associate app, doles out smartphones to drive use
June 9, 2021
Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
