Supply chain woes aren’t changing consumer behavior

October 11, 2021

Delivery delays and supply chain issues might be a worry for shoppers, but the issue aren't going to change consumer behavior this holiday season.

'Smart store' AI platform strives to revolutionize customer experience

October 7, 2021

Veea Inc., providers of integrated smart edge connectivity, computing and security technologies, and iFree Group, a conglomerate providing global connectivity…

SkillNet expands its presence in Latin America with a new office in Mexico

by Neeta Shetty — VP, SkillNet Solutions

October 4, 2021

Geographical expansion increases SkillNet’s digital transformation capabilities in Latin America.

Amazon delivery drivers doing more than delivery these days

September 30, 2021

Amazon's delivery drivers are getting lots of press lately and it's not because of late or lost packages.

Hikvision draws customers to Dubai mall with LED displays

September 27, 2021

To increase foot traffic to its Dubai Festival City Mall showroom, and to create an in-store customer experience, leading Middle East retailer Jashanmal has…

Outform debuts automated sample dispenser

September 24, 2021

Outform, a retail solutions company, has debuted PodDrop, an automated sample dispenser that offers a new in-store discovery experience that allows brands to…

Brick-and-mortar retail not going anywhere soon

September 17, 2021

The retail brick-and-mortar segment, despite COVID-19 and the increasing consumer online purchase activity, isn't going anywhere soon.

JCPenney taps predictive AI to drive retail transformation

September 13, 2021

JCPenney is teaming up with predictive AI provider Metrical to transform its e-commerce strategy and boost customer experience.

Car dealer adopts unique customer loyalty approach

September 10, 2021

Ford is deploying a somewhat unique customer loyalty and satisfaction strategy to quell frustration among buyers waiting for vehicle delivery.

Dollar General mapping out health-focused customer experience

September 10, 2021

Inexpensive household items and groceries aren't the only store commodities Dollar General hopes to sell customers in the near future.

1-800-Flowers.com hiring on big time

September 8, 2021

1-800-Flowers.com plans to hire more than 10,000 seasonal staff for the holiday season.

Mesmerize adds TVs to 165 Giant Eagle pharmacies

September 2, 2021

Mesmerize, an OOH media company specializing in patient education at the point of care, has expanded its pharmacy network to include 165 Giant Eagle Pharmacy…

Morgan Petty tabbed as executive director of ICX Association

August 31, 2021

Networld Media Group has appointed Morgan Petty as the executive director of the company's Interactive Customer Experience Association.

Neiman Marcus Group appoints digital strategy leader

August 23, 2021

Renée Paradise has been appointed as senior vice president of digital business and customer strategy for the Neiman Marcus Group.

Bed Bath & Beyond taps Algonomy to drive personalized search capability

August 23, 2021

Home furnishing retailer Bed Bath & Beyond Inc. is tapping Algonomy, a provider of algorithmic customer engagement technology, to provide customers…

Kroger launches training to boost store associate engagement, retention

August 17, 2021

The Kroger Family of Companies is deploying a personalized training program to spur deeper associate engagement and retention.

Skin care startup offers AI-enabled skin care kiosk

August 10, 2021

Lululab, an AI-based beauty care service startup, has developed a self-measuring instrument, Lumini Kiosk, which measures and analyzes the users' skin…

Hudson opening Evolve brand experience stores in airports

August 9, 2021

Hudson, an air travel experience store owned by Dufry Company, plans to open Evolve by Hudson, a shop-in-shop chain that will blend a specialty brand…

Paypal accounts for half of digital wallet complaints over past 4 years

August 3, 2021

In the last four ears, customers have sent in 9,300 complaints regarding mobile or digital wallets to the US Consumer Financial Protection Bureau. Of those…

Scottish cafe launches cash automation solution

August 2, 2021

The Café Royal in Annan, Scotland is finding success with a cash automation solution called CashGenic from Innovative Technology that allows customers to pay…