Customer Experience News
Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
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DC market deploys GoTab order, payment platform
May 7, 2021
A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…
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Amazon best in online experience, claims research
May 3, 2021
When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.
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Tanger teams with Fillogic to enhance fulfillment, boost delivery services
April 29, 2021
Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…
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Walgreen's taps partner Catalina to drive deeper, more personal shopping experience
April 28, 2021
Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…
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Contact centers adopting AI, automation to boost customer experience
April 27, 2021
In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…
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Amazon launches retail beauty salon
April 23, 2021
Amazon is now a beauty salon operator having launched the Amazon Salon in London.
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BlueSnap, Chargebee team up to help retailers scale subscription businesses
April 22, 2021
BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…
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Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX
April 21, 2021
The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.
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Amazon tapping biometric tech for palm pay approach at Whole Foods
April 21, 2021
Shoppers at one Whole Foods store in Seattle don't need to swipe a credit card to checkout starting today. All they need is their palm, according to a Reuters…
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Lowe's, Home Depot, Sephora, Bed, Bath & Beyond tops in mobile checkout
April 21, 2021
When it comes to providing mobile app shoppers with a frictionless experience, or at least the least frictionless, Home Depot, Lowe's, Bed, Bath & Beyond…
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Gen Z shoppers quick to cancel a brand, claims survey
April 20, 2021
When it comes to 'cancelling' a brand Gen Z shoppers are leading the pack.
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Grubbrr teams with Frank Mayer on contactless smart lockers
April 16, 2021
Grubbrr, a commerce automation company, has teamed with Frank Mayer and Associates Inc. to provide restaurants and other retailers with contactless smart…
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Vehicle registration kiosks coming to Publix supermarkets in Georgia town
April 16, 2021
Residents of Columbus, Georgia will be able to renew vehicle registrations at kiosks at Publix supermarkets in the fall, according to a wtvm report.
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Survey: Retailers need to get personal post COVID-19
April 15, 2021
As the global economy emerges after a year of COVID-19 retailers need to provide more seamless, personalized marketing and customer experiences, according to a…
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Best Buy launching pilot membership program
April 12, 2021
Electronic retailer Best Buy is launching an annual membership program, at $199.99 a year, which will provide customers with concierge tech help, device…
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GameStop taps ex-Amazon leader for chief growth role
April 1, 2021
Elliott Wilke, a former Amazon.com Inc. leader, has been named chief growth officer at GameStop Corp.
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Bracelet retailer taps Searchspring for personalizing shopper experience
March 31, 2021
Pura Vida Bracelets, an online jeweler that employs over 1,000 artisans, is deploying Searchspring's site search and merchandising technology to build…
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PayPal debuts cryptocurrency checkout
March 30, 2021
PayPal is offering a checkout option using cryptocurrency called Checkout with Crypto for select online purchases at millions of global e-commerce sites.
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