Customer Experience News
Survey: Ace Hardware tops among home improvement retailers
June 4, 2021
Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…
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Taste-sampling back in play at Sam's Club
June 3, 2021
Wholesale retailer Sam's Club is bringing back a customer favorite — free food samples.
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Coin Cloud announces partnerships with c-stores and more
May 31, 2021
Coin Cloud, a provider of digital currency kiosks, has announced multi-year retail partnerships with CAL's Convenience Stores, United Natural Foods Inc. and…
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Customers' desires are driving need for conversational support experiences
May 25, 2021
A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…
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Department store taps AI to help online shoppers find that perfect gift
May 24, 2021
Jarrold, a 251-year-old department store in Norfolk, England, is deploying AI technology from Boon, to give customers a unique and personalized smart gifting…
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Social issues are big issue in customer loyalty
May 20, 2021
Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.
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DoorDash, Rite Aid partner on on-demand delivery
May 18, 2021
Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…
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Delek teams with Mashgin for c-store self-checkout kiosks
May 17, 2021
Delek US Holding Inc., a diversified energy company with convenience store operations, has selected Mashgin to provide AI-powered self-checkout technology in…
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Swedish grocer extends price optimization effort
May 14, 2021
Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…
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Flower vending machines blooming in China
May 14, 2021
As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…
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Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
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DC market deploys GoTab order, payment platform
May 7, 2021
A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…
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Amazon best in online experience, claims research
May 3, 2021
When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.
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Tanger teams with Fillogic to enhance fulfillment, boost delivery services
April 29, 2021
Tanger Factory Outlets Centers is partnering with Fillogic, a logistics-as-a-service platform, to create tech-enabled micro distribution hubs to enhance…
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Walgreen's taps partner Catalina to drive deeper, more personal shopping experience
April 28, 2021
Walgreens is teaming up with longtime technology partner Catalina in its quest to create a deeper personalized customer experience and providing a deeper value…
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Contact centers adopting AI, automation to boost customer experience
April 27, 2021
In a quest to improve customer experience, contact centers are increasingly deploying artificial intelligence as well as automation, according to a CallMiner…
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Amazon launches retail beauty salon
April 23, 2021
Amazon is now a beauty salon operator having launched the Amazon Salon in London.
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BlueSnap, Chargebee team up to help retailers scale subscription businesses
April 22, 2021
BlueSnap, an online payments technology company that allows B2B and B2C businesses to accept payments, is partnering with Chargebee, a subscription billing and…
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Elevate Awards entry deadline extended to April 30; new category added for employee-facing CX
April 21, 2021
The ICX Association is extending the entry deadline for its annual Elevate Awards to April 30 and has added a new category for experiences aimed at employees.
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