Customer Experience News
Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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Target doubles Apple product footprint, deploying special training for team members
February 26, 2021
Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.
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Philly airport piloting robotic food delivery
February 25, 2021
The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…
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Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
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Wundermart, AiFi deploying autonomous checkout at European stores
February 22, 2021
Wundermart, which builds unmanned, data driven retail marketplaces, is teaming with AiFi, an AI computer vision technology provider, on an autonomous…
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Consumers going local, exploring new retail despite pandemic
February 22, 2021
American consumers are supporting small business and local retailers and open to trying new retail brands, according to a Vericast survey on consumer behavior.
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Mars Wrigley robotic kiosk to serve shoppers in store
February 19, 2021
Mars Wrigley and Wakefern Food Corp., a retailer-owned cooperative, are teaming up with Savioke, a robotics provider, to introduce a robotic kiosk to deliver…
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Sam’s Club develops touchless health screening kiosks for associates
February 18, 2021
Sam's Club has developed an automated and 100% touchless health screening kiosk for its associates, according to a company blog.
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Porte helps customer save, reduce debt, monitor spending
February 17, 2021
Populus Financial Group, a financial products and services provider, has launched Porte, a mobile banking solution to help members work toward financial…
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NY luxury retail district taps IQ Connect to boost store visits, sales
February 16, 2021
The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…
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Chat commerce can boost retail revenue, claims survey
February 16, 2021
Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…
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5 Star Nutrition embraces NewStore tech to improve POS, inventory, clienteling
February 10, 2021
5 Star Nutrition, a wellness brand, is deploying NewStore's omnichannel platform for omnichannel customer and associate experiences around point of sale…
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Health retailer taps e-Spirit for engaging content, personalization strategy
February 9, 2021
GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…
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1-800-Flowers.com launches services, customer offerings for Valentine's Day
February 8, 2021
Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…
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Who wouldn't want a night at 7-Eleven playing video games?
February 5, 2021
Those who love to game, especially on the latest PlayStation 5 console, now have a unique gaming experience opportunity thanks to convenience store giant…
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Walmart aims to speed delivery with automated mini warehouses
January 27, 2021
In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.
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Online consumers not finding much joy
January 25, 2021
While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…
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Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
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TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
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