Customer Experience News
Amazon Fresh store in Washington boasts 'Just Walk Out' shopping technology
June 18, 2021
Amazon's Just Walk Out technology will be available this week for the first time ever in a full-size U.S.-based Amazon Fresh grocery store.
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Shopflix platform debut promises content will be king
June 15, 2021
The Shopflix video streaming and e-commerce platform has gone live, via its app and website, and promises to make content first and center for both consumers…
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Focus on customer journey gaining ground, claims report
June 14, 2021
More retailers and brands are becoming more customer-centric and the customer journey is gaining greater attention, according to a Kitewheel report.
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Toshiba, Worldline expand partnership with small footprint payment kiosk
June 10, 2021
Worldline, a European payment and transactional services provider, is teaming up with long-term partner, Toshiba Global Commerce Solutions, a retail store…
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Furniture retailer goes 3D with room planner tool
June 9, 2021
Badcock Home Furniture & More has launched a Room Planner tool that lets customers re-imagine the possibilities of living spaces and provides full room…
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Walmart debuts associate app, doles out smartphones to drive use
June 9, 2021
Walmart is deploying a 'All-in-One Associate App,' called Me@Walmart to 74,000 associates and also a Samsung Galaxy XCover Pro smartphone to drive app…
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Survey: Ace Hardware tops among home improvement retailers
June 4, 2021
Ace Hardware is tops when it comes to customer satisfaction in the home improvement industry, according to the J.D. Power 2021 U.S. Home Improvement Retailer…
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Taste-sampling back in play at Sam's Club
June 3, 2021
Wholesale retailer Sam's Club is bringing back a customer favorite — free food samples.
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Coin Cloud announces partnerships with c-stores and more
May 31, 2021
Coin Cloud, a provider of digital currency kiosks, has announced multi-year retail partnerships with CAL's Convenience Stores, United Natural Foods Inc. and…
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Customers' desires are driving need for conversational support experiences
May 25, 2021
A good majority of global customer support leaders believe strong customer relationships are built via personalized support experience and that conversational…
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Department store taps AI to help online shoppers find that perfect gift
May 24, 2021
Jarrold, a 251-year-old department store in Norfolk, England, is deploying AI technology from Boon, to give customers a unique and personalized smart gifting…
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Social issues are big issue in customer loyalty
May 20, 2021
Social issues are top of mind with consumers these days, especially when it comes to brand loyalty.
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DoorDash, Rite Aid partner on on-demand delivery
May 18, 2021
Drugstore chain, Rite Aid, and third-party delivery service provider, DoorDash are teaming up to provide RiteAid customers on-demand, same-day delivery of…
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Delek teams with Mashgin for c-store self-checkout kiosks
May 17, 2021
Delek US Holding Inc., a diversified energy company with convenience store operations, has selected Mashgin to provide AI-powered self-checkout technology in…
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Swedish grocer extends price optimization effort
May 14, 2021
Coop, a top grocer in Sweden, is extending its technology strategy regarding price management and optimization given rewards in both profit and benefits to…
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Flower vending machines blooming in China
May 14, 2021
As flowers become more popular with young Chinese consumers, flower vending machines are blossoming in malls, residential areas and subway stations, according…
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Rubino shoes taps Emarsys to drive omnichannel engagement
May 11, 2021
Footwear specialist Rubino Shoes is partnering with omnichannel customer engagement provider Emarsys to scale its local community focus in the digital…
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Study: Consumer digital mindset here to stay
May 10, 2021
A majority of consumer (81%) will maintain and may even increase digital usage once COVID-19 restrictions are gone, according to a FullStory study.
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DC market deploys GoTab order, payment platform
May 7, 2021
A Washington, D.C. marketplace has deployed a contactless ordering and payment approach that lets diners order ahead or scan QR codes at tables to choose meal…
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Amazon best in online experience, claims research
May 3, 2021
When it comes to online customer experience Amazon is way ahead of competitors, according to Conversity research data.
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