Customer Experience News
More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
read now
Self-pour beer and wine kiosk planned for Illinois mall
March 12, 2021
A Tapville Social store will serve wine and beer using self-pour dispensers in the Fox Valley Mall in Aurora, Illinois, later this month, as the city council…
read now
Sephora takes top spot in retail personalization
March 10, 2021
Luxury beauty retailer Sephora is tops when it comes to retail personalization.
read now
Amazon opens cashierless London supermarket
March 9, 2021
Amazon has gone across the Pond and launched a cashierless supermarket in London, its first outside fo the U.S.
read now
Study: Many retailers were unprepared for 2020 holiday season
March 9, 2021
A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.
read now
Home improvement retailer deploys Zebra, Reflexis tech to optimize ominichannel experience
March 9, 2021
Mitre 10, New Zealand's biggest home improvement retailer, is deploying Zebra Technologies' Reflexis Systems technology to optimize omnichannel customer…
read now
Walmart Canada to introduce outdoor pickup kiosks for online orders
March 4, 2021
Walmart Canada plans to introduce automated kiosks for picking up online grocery orders, according to the company's website.
read now
Bed Bath & Beyond taps Oracle for better customer service, greater efficiency
March 3, 2021
Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…
read now
Walmart eliminates minimum purchase for Express delivery
March 2, 2021
Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.
read now
Consumers spend more with brands boasting great online service
March 2, 2021
A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…
read now
Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
read now
Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
read now
Target doubles Apple product footprint, deploying special training for team members
February 26, 2021
Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.
read now
Philly airport piloting robotic food delivery
February 25, 2021
The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…
read now
Italian luxury brand taps Medallia to boost customer experience
February 24, 2021
Salvatore Ferragamo, an Italian luxury brand, is deploying Medallia's Experience Cloud to improve customer experience throughout its international network…
read now
Wundermart, AiFi deploying autonomous checkout at European stores
February 22, 2021
Wundermart, which builds unmanned, data driven retail marketplaces, is teaming with AiFi, an AI computer vision technology provider, on an autonomous…
read now
Consumers going local, exploring new retail despite pandemic
February 22, 2021
American consumers are supporting small business and local retailers and open to trying new retail brands, according to a Vericast survey on consumer behavior.
read now
Mars Wrigley robotic kiosk to serve shoppers in store
February 19, 2021
Mars Wrigley and Wakefern Food Corp., a retailer-owned cooperative, are teaming up with Savioke, a robotics provider, to introduce a robotic kiosk to deliver…
read now
Sam’s Club develops touchless health screening kiosks for associates
February 18, 2021
Sam's Club has developed an automated and 100% touchless health screening kiosk for its associates, according to a company blog.
read now
Porte helps customer save, reduce debt, monitor spending
February 17, 2021
Populus Financial Group, a financial products and services provider, has launched Porte, a mobile banking solution to help members work toward financial…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
