Customer Experience News
NY luxury retail district taps IQ Connect to boost store visits, sales
February 16, 2021
The Madison Avenue Business Improvement District, in New York's Upper East Side, is deploying Coniq's IQ Connect loyalty app to boost store visits, sales and…
read now
Chat commerce can boost retail revenue, claims survey
February 16, 2021
Retailers employing chat commerce technology can benefit from higher revenue, improved customer retention, reduced service costs and greater marketing…
read now
5 Star Nutrition embraces NewStore tech to improve POS, inventory, clienteling
February 10, 2021
5 Star Nutrition, a wellness brand, is deploying NewStore's omnichannel platform for omnichannel customer and associate experiences around point of sale…
read now
Health retailer taps e-Spirit for engaging content, personalization strategy
February 9, 2021
GNC Holidings Inc., a health and wellness product retailer, is deploying the FirstSpirit Digital Experience Platform from e-Spirit for a more engaging online…
read now
1-800-Flowers.com launches services, customer offerings for Valentine's Day
February 8, 2021
Online floral and gift retailer 1-800-Flowers.com is declaring "no limits on love," for the upcoming Valentine's Day and expanding services, including a new…
read now
Who wouldn't want a night at 7-Eleven playing video games?
February 5, 2021
Those who love to game, especially on the latest PlayStation 5 console, now have a unique gaming experience opportunity thanks to convenience store giant…
read now
Walmart aims to speed delivery with automated mini warehouses
January 27, 2021
In a quest to speed up delivery of online bought goods, Walmart aims to develop automated mini-warehouses in and near its stores.
read now
Online consumers not finding much joy
January 25, 2021
While "retail therapy" has long been tapped by consumers as a way to feel better, the online consumer isn't experiencing much cheer or joy these days…
read now
Pandemic propels big spike in customer service calls
January 25, 2021
The increased use of online shopping led to a huge spike, 69%, in customer service call volumes during 2020 as COVID-19 spread throughout the world, according…
read now
TTEC, Schwan’s launch customer engagement center
January 22, 2021
TTEC Holdings Inc., a customer experience solution provider, has partnered with Schwan's Home Delivery to meet an increasing number of customer requests for…
read now
MedAvail installs self-serve pharmacy kiosks in Michigan
January 15, 2021
MedAvail Holdings Inc., a technology-enabled retail pharmacy company providing pharmacy services in Medicare-focused clinics, opened its hub pharmacy in…
read now
E-commerce golf club retailer utilizes self-serve kiosk
January 15, 2021
Cadi, an e-commerce provider of golf clubs that utilizes an unattended kiosk that enables golfers to engage in a "try-before-you-buy" on-course product demo on…
read now
Impulsify, Shift4 partner to expand self-pay retail option
January 14, 2021
Impulsify Inc. and Shift4 Payments are teaming up to integrate Impulsify's self-pay retail technology with Shift4's contactless payments.
read now
YSL debuts customer lipstick making experience
January 14, 2021
Come this spring consumers will be able to create their own lipstick shade right at home, courtesy of an innovative system from Yves St. Laurent.
read now
Walmart testing smart cooler grocery delivery
January 14, 2021
Walmart will start testing a grocery delivery program that involves a smart cooler at a customer's home.
read now
Bolivia pharmacy chain taps Zebra's Reflexis Systems to modernize store audits
January 13, 2021
Farmacorp, one of Bolivia's biggest pharmacy chains, is deploying Reflexis Q-Walk, a store audit mobile solution across 100 locations to streamline on-site…
read now
Hudson to install Amazon self-checkout technology at Dallas airport
January 12, 2021
Hudson, a travel experience provider with more than 1,000 stores in airports, commuter hubs, landmarks and tourist destinations across North America, has…
read now
Home furnishing retailer drives efficiency, boosts customer experience
January 12, 2021
RC Willey Home Furnishing is improving efficiency and boosting the customer experience after swapping a legacy EDI system with ecUtopia, TrueCommerce's…
read now
Intel introduces facial authentication
January 11, 2021
Intel Corp. has introduced RealSense ID, an on-device solution that combines an active depth sensor with a specialized neural network designed to deliver…
read now
Contactless ordering service launched at Chicago Midway Airport
January 11, 2021
If you're traveling to Chicago and get hungry, you're luck. The Chicago Department of Aviation along with Midway Partnership have launched, GoEatMDW, a mobile…
read nowSubscribe
Get the latest news and resources from Retail Customer Experience.
