Customer Experience News
Wedding band retailer launches sizing app to make shopping easier, more accurate
March 22, 2021
Hitched, a two-year-old wedding ring site for men, is offering customers a tool, The Ring Size App, that offers an easier and more accurate way to determine…
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Mobile push leads digital marketing as favorite strategy
March 19, 2021
When it comes to digital marketing there's been overall growth but mobile push notifications are the most widely adopted, with the number of pushes jumping by…
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Convenience chain taps Philips digital signage to reinvigorate marketing, communications
March 19, 2021
Kwik Trip, a convenience store brand, has deployed 1,000 Philips D-Line digital signs across its store fleet with the help of PPDS, a display solutions…
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Target expands at-home work toward a hybrid workplace strategy
March 16, 2021
Retailer Target is leaving its big office building presence in Minneapolis as part of its ongoing effort to develop a hybrid workplace strategy that will be a…
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Cosmetics retailer taps Vee24 to launch engaging customer experience
March 16, 2021
Clarins UK, a luxury skin care and cosmetics company is deploying the Vee24 platform, which provides intelligent conversational multi-experiences, as part of…
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Costco, Amazon, Apple top in retail customer satisfaction
March 12, 2021
Costco, Amazon and Apple are the three top retailers out of a 25 company ranking when it comes to customer satisfaction, according to the Verint Experience…
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More consumers are shopping online but not many are feeling secure
March 12, 2021
A good majority, 70%, of Americans are shopping online more today than before the COVID-19 pandemic hit in spring of 2020, but only 38% feel very secure about…
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Self-pour beer and wine kiosk planned for Illinois mall
March 12, 2021
A Tapville Social store will serve wine and beer using self-pour dispensers in the Fox Valley Mall in Aurora, Illinois, later this month, as the city council…
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Sephora takes top spot in retail personalization
March 10, 2021
Luxury beauty retailer Sephora is tops when it comes to retail personalization.
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Amazon opens cashierless London supermarket
March 9, 2021
Amazon has gone across the Pond and launched a cashierless supermarket in London, its first outside fo the U.S.
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Study: Many retailers were unprepared for 2020 holiday season
March 9, 2021
A good number, 17%, of U.S. and U.K. retailers, were not prepared for the holiday 2020 sales season and missed out on sales.
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Home improvement retailer deploys Zebra, Reflexis tech to optimize ominichannel experience
March 9, 2021
Mitre 10, New Zealand's biggest home improvement retailer, is deploying Zebra Technologies' Reflexis Systems technology to optimize omnichannel customer…
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Walmart Canada to introduce outdoor pickup kiosks for online orders
March 4, 2021
Walmart Canada plans to introduce automated kiosks for picking up online grocery orders, according to the company's website.
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Bed Bath & Beyond taps Oracle for better customer service, greater efficiency
March 3, 2021
Bed Bath & Beyond Inc. is tapping Oracle to serve as its enterprise resourcing planning provider, and deploying Oracle Cloud to replace the brand's legacy…
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Walmart eliminates minimum purchase for Express delivery
March 2, 2021
Walmart is eliminating the $35 minimum order requirement for its Express delivery, which costs $10 on top of the existing delivery charge.
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Consumers spend more with brands boasting great online service
March 2, 2021
A good majority of online consumers, 83%, will spend more money with brands that deliver great customer service, yet a third of customers overall, 28%, report…
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Urban Outfitters boosts transaction volume with JRNI technology
March 2, 2021
Urban Outfitters is boosting customer transaction volume by 25% at two of its brands, Anthropologie and BHLDN, after deploying JRNI Appointments, an…
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Gap launching customer experience center in Texas
February 26, 2021
Gap Inc. is planning to open a customer experience center in a quest to speed up inventory delivery and gain efficiency within its digital online shopping…
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Target doubles Apple product footprint, deploying special training for team members
February 26, 2021
Target Corp. is going big with its in-store Apple product footprint, doubling space allocation and offering team members special training on the product line.
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Philly airport piloting robotic food delivery
February 25, 2021
The contactless food ordering program at Philadelphia International Airport is piloting a robotic strategy with a gita (a robot featuring visual sensors) that…
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