Customer Experience News
Theisen’s Home Farm Auto deploys Tally to drive enhanced in-store experience
April 29, 2025
Theisen's Home Farm Auto is deploying Tally, Simbe's advanced shelf-scanning inventory robot, to locations in Dubuque and Dyersville, in Iowa and in Jefferson…
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Chestnut Market debuts Mashgin AI checkout in Connecticut
April 25, 2025
Chestnut Market has deployed Mashgin's AI-powered checkout at its Bethel, Connecticut store.
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Consumers struggling to get help, frustrated by search efforts
April 24, 2025
A good number of consumers, 84%, struggle to find information during search efforts and 53% cite search as their biggest frustration in the digital customer…
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Foot Locker taps Ometria to drive data-powered customer marketing
April 24, 2025
Foot Locker has partnered with Ometria as its customer data platform to accelerate data-powered customer marketing and to forge deeper customer relationships.
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Sam’s Club growth strategy features scan and go tech, personalized AI advertising
April 22, 2025
Sam's Club has an ambitious growth strategy plan that includes doubling membership and sales over the next eight to 10 years as well as greater deployment of…
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Consumers want real human support and they want it fast
April 21, 2025
When it comes to interacting with a contact support center consumers still want real human support and they want it fast, accurate and on their terms.
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Mondan launches VR-powered design-on-demand service
April 18, 2025
Mondan, a female-founded interior design startup, has launched a VR-powered platform providing a design-on-demand service for homeowners.
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American Airlines ends automatic boarding pass printing at kiosks
April 15, 2025
American Airlines has disabled the automatic printing of boarding passes at airport check-in kiosks for passengers who have already checked in online or via…
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Consumers not too thrilled with online shopping experience
April 11, 2025
A hefty number of consumers, 76%, view online shopping as lacking excitement and nearly one third, 29%, view it as a chore.
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Refund delays more scary than root canals for many consumers
April 10, 2025
Nearly four out of 10 American consumers, 37%, would rather see a dentist than wait for a refund, according to TodayPay's 2025 "Where Is My Refund," report.
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Pilot Travel Centers debut flagship, expanded service
April 9, 2025
Pilot Travel Centers has unveiled a 20,000-plus-square-foot flagship store while also undertaking widespread store modernization efforts and expanded services…
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Nearly all contact centers tapping AI
April 8, 2025
Nearly every contact center, 98%, is using AI and 61% are using it have more difficult conversations, according to a Calabrio Research report.
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Old Navy deploying Radar tech to elevate customer experience
April 4, 2025
Old Navy is planning a phased roll out of Radar's AI-powered RFID technology to give store associates real-time inventory information so they can locate items…
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Freedom Furniture taps Coveo to boost product discovery in omnichannel shopping
April 1, 2025
Freedom Furniture, an Australian and New Zealand retailer, has deployed Coveo's AI Platform across 60 stores to improve product discovery during the…
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Citi Trends leverages invent.ai to drive growth, operational efficiency
March 28, 2025
Citi Trends, a value-priced retailer, is deploying AI-powered inventory optimization from invent.ai to enhance operational efficiency and boost revenue growth.
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Mathis Home taps Blue Yonder to boost customer satisfaction via inventory planning
March 28, 2025
Mathis Home, a large independent furniture retailer, is deploying Blue Yonder's technology to improve customer satisfaction by optimizing inventory planning…
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Lowe’s employees rank tops in customer experiences
March 26, 2025
Lowe's employees ranked tops in customer feedback, according to a Chatmeter report.
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Why e-commerce retailers need to focus on the search bar
March 24, 2025
E-commerce retailers and brands with online storefronts can't afford to ignore the power of search. Shoppers who search online sites are driving nearly half of…
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AiFi, Verizon, Atlanta Hawks team on cashierless checkout
March 24, 2025
The Atlanta Hawks' home, the State Farm Arena, now houses an express cashierless checkout experience.
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Advance Auto Parts closing 700 stores by mid year
March 21, 2025
Advance Auto Parks plans to shutter 700 locations by mid year as well as four distribution centers in 2025.
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