Casey’s General Stores taps Service Management Group for CX management

November 14, 2019

In a quest to discover customer insights, as well as expand loyalty with customers, Casey's General Stores is teaming up with Service Management Group, a…

Amazon launches thousands of free package pickup sites

November 14, 2019

Amazon is expanding its Counter, a network of staffed package pickup locations within partner stores. It is adding thousands of sites, according to a press…

Walmart taps Siri voice ordering for grocery pickup, delivery

November 13, 2019

Japan Airlines knows a crying baby is not a fun flight experience

November 13, 2019

No one likes to sit next to a crying baby on a flight and one airline is hoping to reduce that experience.

Card networks begin EMV SRC rollout for easier online checkout

November 13, 2019

American Express, Visa, Mastercard and Discover announced the arrival of more secure checkout experiences due to the long-awaited implementation of the EMV…

Digital branding important to retail consumers, claims report

November 12, 2019

Consumers are all about a brand's digital media presence and expect product inventory to be real-time. User-generated ratings and reviews are also gaining…

Loyalty programs a big target for hackers

November 11, 2019

Loyalty programs are increasingly a focus for hackers and fraudulent e-commerce activity, according to research released by Forter.

Meijer partners with Moovila on budget, HR tech effort

November 11, 2019

Retailer and grocer, Meijer, is deploying Moovila's project management platform for a large cross-company management and human resources revamp. Moovila is a…

Enplug debuts mobile apps for holiday digital signage networks

November 8, 2019

Enplug, a cloud-based digital signage software provider, has added new apps for digital signage networks for holidays and events on its App Market. End users…

Oracle opens retail innovation tech center in Portugal

November 8, 2019

Oracle Retail has opened an innovation and technology center in Porto, Portugal focused on developing breakthrough retail innovations using technologies…

Home Depot holiday trees reflect smart tech infusion

November 7, 2019

Home Depot has unveiled a line of pre-lit Christmas trees boasting smart technology that lets tree owners control lights via a smartphone app.

Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales

November 6, 2019

Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…

Credit One, American Express launch co-branded rewards card

November 6, 2019

Credit One Bank and American Express are launching a co-branded rewards card called the Credit One Bank American Express Card, which offers 1% cash back on all…

Fareway Stores deploy digital signage

November 5, 2019

Grocery store chain Fareway Stores Inc. is partnering with LG Business Solutions and Adflow to deploy digital signage to all 125 Fareway locations in Iowa…

Chicago suburb debuts interactive informational kiosks

November 5, 2019

The city of Aurora, Illinois, a Chicago suburb, has activated eight interactive informational kiosks, called Cityposts, that the city council approved about a…

Online retailers struggling with various issues, AI tools gaining ground

November 4, 2019

Retailers are launching AI tools at a relatively high rate, but there is still room to improve when it comes to serving hyper-personalized experiences and…

Toshiba appoints Steve Fox to head global customer service programs

November 1, 2019

Steve Fox is now leading worldwide services, overseeing all client service programs, for Toshiba Global Commerce Solutions. Fox is focused on ensuring…

LinkNYC kiosks to be accessible to hearing impaired

November 1, 2019

People with hearing difficulties will be able to use LinkNYC kiosks to make free phone calls thanks to improvements being introduced by the city, including a…

TV shopping network taps Clarus Commerce for loyalty program

October 31, 2019

iMedia Brands, Inc., which broadcasts the ShopHQ television channel, has tapped Clarus Commerce to build its ShopHQ VIP, a loyalty program in which members get…

Kroger: Visa credit cards now welcome

October 31, 2019

It's safe to whip out your Visa credit card when shopping at Kroger and its family of stores. The cards are now welcome, after a seven-month ban at Kroger and…