Customer Experience News
Digital much more entwined in consumers’ lives than most realize
October 25, 2019
The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…
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UK houseware retailer taps PCMS to launch loyalty club
October 25, 2019
Lakeland, a UK-based housewares retailer, has launched a loyalty program, myLakeland, via a partnership with retail commerce software provider PCMS. The…
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Abercrombie & Fitch partners with Klarna to expand payment options for shoppers
October 24, 2019
Abercrombie & Fitch Co. is deploying Klarna's Pay in 4 service to help expand payment options for U.S. shoppers.
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European leisure park deploying VR experience
October 24, 2019
Spanish leisure operator, Aspro Parks, is deploying a virtual reality cinema pod in the Blue Planet Aquarium, located in Chesire, England. The VR experience is…
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Toys R Us e-commerce presence gets a new life thanks to Target
October 23, 2019
While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…
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Rue21 taps GroupBy to enhance digital shopping experience
October 23, 2019
Fast fashion retailer, rue21, is deploying the GroupBy User Experience Platform, including search, navigation, recommendation and personalization features, to…
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Forever 21 running liquidation sale as Canadian store closures loom
October 22, 2019
Fashion retailer, Forever 21, is running liquidation sales at its Canadian stores.
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Mobile payment not yet meeting industry projections
October 21, 2019
Mobile payment transactions are not yet meeting industry projections and a big reason is a lack of confidence by the consumer.
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Clear Channel Airports debuts digital airport advertising network
October 18, 2019
Clear Channel Airports is getting ready to launch a digital airport advertising network at the Norman Y. Mineta San Jose International Airport featuring 8…
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Statue of Liberty Museum taps Diversified, BrightSign for digital signage experience
October 18, 2019
The Statue of Liberty-Ellis Island Foundation Inc. has finished a $100 million beautification project on Liberty Island, including constructing a new Statue of…
read nowPennsylvania town adding kiosks to complement parking app
October 18, 2019
Drivers in Pottstown, Pennsylvania will be able to pay for downtown parking at kiosks in addition to using parking apps, according to a Reading Eagle report.
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Cedar Fair upgrades amusement parks with Reflect, BrightSign digital signage
October 17, 2019
Cedar Fair Entertainment Company, owner of 11 amusement parks across the U.S. and near Toronto, Ontario, has updated its guest-facing digital signage networks.
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Supermarket taps NCR Emerald POS platform
October 17, 2019
Northgate Gonzàlez Markets, which serves Southern California, has selected NCR Emerald, a cloud-enabled point-of-sale platform offered on a subscription basis…
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Walmart kicks off in-home grocery delivery starting today
October 16, 2019
Walmart will not only deliver your groceries but its InHome delivery service will make sure the goodies get into a fridge as well — whether in a home or a…
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Lands' End taps Alliance Data for branded credit services strategy
October 15, 2019
In an effort to boost customer loyalty retailer Lands' End is launching both co-brand and private label credit cards services in a partnership with Alliance…
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British retailer kicks off check-out free shopping
October 14, 2019
British multinational grocer, Tesco, working with computer vision startup, Trigo, is now offering customers check-out free shopping using its new Tesco app.
read nowAustralian jewelry retailer heading to New York
October 11, 2019
Lovisa, an Australian jewelry seller, plans to open the first of six New York-based stores by year's end, with one opening on Long Island on Dec. 19.
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Cloud helping boost customer satisfaction, claims contact center study
October 11, 2019
Companies using a cloud-based contact center technology are achieving a 18% higher level of customer satisfaction compared to businesses using on-premise…
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Walmart debuts shrimp tracking on blockchain
October 11, 2019
Retail giant Walmart is launching a pilot to use blockchain to track shrimp exports from Indian farmers in Andhra Pradesh to select Sam's Club locations in the…
read nowSeattle Macy's historic store to close early next year
October 10, 2019
The Macy's store in downtown Seattle will close its doors next February, after a 90-year period of retail activity at the site.
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