Customer Experience News
UK retailer M&S taps Ingenico to provide omnichannel payment service
October 9, 2019
U.K. High Street retailer M&S (Mark & Spencer) is partnering with payments provider Ingenico Group to launch a payment service encompassing all the…
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Subscription box services gaining ground, reveals report
October 9, 2019
One of every two online shoppers is a member of a retail subscription box service and the top five subscription services are Dollar Shave Club, Ipsy, Blue…
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Thailand retailer deploys Aptos technology to boost merchandise operations
October 8, 2019
Central Group, the largest multiformat retailer in Thailand, is using Aptos Planning technology to improve merchandise planning and inventory operations.
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Real-time inventory, retailer digital visibility are big consumer wants
October 8, 2019
A majority of consumers, 77%, put significant weight in a retailer's presence in the digital media realm and even a bigger number, 94%, view real-time product…
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Banana Republic, Athleta launch BOPIS
October 7, 2019
Customers of Banana Republic and Athleta can now buy online and pick up in-store at all U.S. stores.
read nowKendra Scott taps Oracle Retail to improve inventory management, customer experience
October 4, 2019
Jewelry designer Kendra Scott, which operates 100 stores with over 2,000 employees, is using Oracle Retail technology to better manage inventory, enhance the…
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Stadium to offer Zippin cashierless checkout
October 4, 2019
Customers at the Golden 1 Center in Sacramento, home of the NBA's Sacramento Kings, will be able to walk in, grab an item and check out in less than 3…
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Revention debuts tablet PO
October 3, 2019
Revention, a provider of point of sale, mobile and online ordering solutions, has launched Revention Tablet POS, providing business owners mobility as well as…
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BJ's updates mobile app to enhance shopping experience
October 2, 2019
BJ's Wholesale club has redesigned its app to boost the shopping experience via new features, improved usability as well as a gamification aspect.
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McKinsey & Company debuts retail store at Mall of America
October 2, 2019
McKinsey & Company now boasts its own physical store location, at the Mall of America in Minnesota, that provides retailers an opportunity to test…
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Amazon mulls selling cashierless technology to other retailers
October 1, 2019
Amazon is speaking to people about bringing its Amazon Go cashierless technology to other retailers such as airport shops and movie theaters, according to a…
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7-Eleven on the hunt for innovative products to meet customer expectations
September 30, 2019
7-Eleven will host its second annual emerging brands event in late October in a quest to find the most innovative products for its customer base. The Brands…
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Canadian discount retailer taps Mercatus to drive mobile experience forward
September 30, 2019
Giant Tiger Stores Limited, a Canadian discount retailer, is partnering with digital commerce solution provider, Mercatus, on a mobile app.
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Consumers won't be very patient on Black Friday, claims research
September 27, 2019
Retailers should strive hard to meet e-commerce consumer expectations this holiday season as shoppers will be quick to ditch brands if performance doesn't meet…
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Personalization a key retail focus, reveals study
September 27, 2019
Retailers are doubling down on personalization within e-commerce when it comes to the customer experience as nearly all retail leaders view it as a must for…
read nowMarshalls goes online, boasts Tinder-like shopping feature
September 27, 2019
Discount retailer, Marshalls, finally has an e-commerce site and said it has added more high-quality inventory and brand name designers to the online inventory.
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Mobile self-checkout player raises $4.3M in funding
September 26, 2019
MishiPay, a London-based mobile self-checkout vendor, now has about $4.3 million more to grow the business thanks to a Series A funding round that included…
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Survey: Consumers big on messaging for customer support
September 26, 2019
A robust number of consumers, 83%, are on board with messaging as the primary customer support approach and view it as an efficient method of communication.
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Contactless 'tap-and-go' payments coming to Rome subway
September 25, 2019
SIA, a designer and manager of technology infrastructures and services for financial institutions, has created a digital platform that enables passengers in…
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Alibaba launches voice ordering, delivery
September 25, 2019
Starbucks is taking another step toward evolving the digital experience for customers in China by launching voice ordering and delivery capabilities within…
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