Customer Experience News
Kroger: Visa credit cards now welcome
October 31, 2019
It's safe to whip out your Visa credit card when shopping at Kroger and its family of stores. The cards are now welcome, after a seven-month ban at Kroger and…
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Handbag spend hits all-time low, claims consumer report
October 30, 2019
Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.
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Venmo launches cashback rewards program with major retailers
October 29, 2019
Venmo, the P2P platform from PayPal, is launching its first-ever rewards program that pays cash back to customers when they use their card at participating…
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Toshiba, Cybera team up to expand TCx Elevate platform
October 29, 2019
Toshiba and SD-WAN edge applications and security services provider, Cybera, are teaming up in a partnership focused on extending the capabilities of the…
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Loyalty is way beyond just point, rewards
October 28, 2019
Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…
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Shopping for clothes losing its allure, claims report
October 28, 2019
Consumers aren't too happy about clothes-shopping, as they own so many already and the ever-lower prices aren’t helping to spur buying. In simple terms…
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Bashas' Family of Stores taps NCR Emerald for POS
October 25, 2019
Bashas' Family of Stores, based in Arizona, is deploying NCR Emerald, a cloud-based POS platform offered on a subscription basis for grocery retailers. The…
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Digital much more entwined in consumers’ lives than most realize
October 25, 2019
The average person estimates they use seven digital services a day, but, in fact, they are using more than 30 daily basis, according to an AppDynamics' App…
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UK houseware retailer taps PCMS to launch loyalty club
October 25, 2019
Lakeland, a UK-based housewares retailer, has launched a loyalty program, myLakeland, via a partnership with retail commerce software provider PCMS. The…
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Abercrombie & Fitch partners with Klarna to expand payment options for shoppers
October 24, 2019
Abercrombie & Fitch Co. is deploying Klarna's Pay in 4 service to help expand payment options for U.S. shoppers.
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European leisure park deploying VR experience
October 24, 2019
Spanish leisure operator, Aspro Parks, is deploying a virtual reality cinema pod in the Blue Planet Aquarium, located in Chesire, England. The VR experience is…
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Toys R Us e-commerce presence gets a new life thanks to Target
October 23, 2019
While no longer a brick-and-mortar player after going bankrupt, Toys R Us is partnering with Target to relaunch an e-commerce channel, ToysRUs.com, giving the…
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Rue21 taps GroupBy to enhance digital shopping experience
October 23, 2019
Fast fashion retailer, rue21, is deploying the GroupBy User Experience Platform, including search, navigation, recommendation and personalization features, to…
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Forever 21 running liquidation sale as Canadian store closures loom
October 22, 2019
Fashion retailer, Forever 21, is running liquidation sales at its Canadian stores.
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Mobile payment not yet meeting industry projections
October 21, 2019
Mobile payment transactions are not yet meeting industry projections and a big reason is a lack of confidence by the consumer.
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Clear Channel Airports debuts digital airport advertising network
October 18, 2019
Clear Channel Airports is getting ready to launch a digital airport advertising network at the Norman Y. Mineta San Jose International Airport featuring 8…
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Statue of Liberty Museum taps Diversified, BrightSign for digital signage experience
October 18, 2019
The Statue of Liberty-Ellis Island Foundation Inc. has finished a $100 million beautification project on Liberty Island, including constructing a new Statue of…
read nowPennsylvania town adding kiosks to complement parking app
October 18, 2019
Drivers in Pottstown, Pennsylvania will be able to pay for downtown parking at kiosks in addition to using parking apps, according to a Reading Eagle report.
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Cedar Fair upgrades amusement parks with Reflect, BrightSign digital signage
October 17, 2019
Cedar Fair Entertainment Company, owner of 11 amusement parks across the U.S. and near Toronto, Ontario, has updated its guest-facing digital signage networks.
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Supermarket taps NCR Emerald POS platform
October 17, 2019
Northgate Gonzàlez Markets, which serves Southern California, has selected NCR Emerald, a cloud-enabled point-of-sale platform offered on a subscription basis…
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