Customer Experience News
Consumers want more value from loyalty programs, reveals report
December 12, 2019
Over a third of consumers, 38%, avoid retail loyalty programs with many stating that they don't feel there is enough value in participating. For those opting…
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Retailer offers unique customer journey
December 12, 2019
The Canada Goose store in Toronto promises coat-buyers a different type of shopping and purchase experience in that there is no inventory to put in a bag and…
read nowPurolator installs one-stop 'shop and ship' kiosk at mall
December 11, 2019
Purolator has unveiled its Quick Stop Kiosk that allows shoppers to buy gifts and ship them from a convenient location at the CF Toronto Eaton Centre.
read nowKC barbecue joint serving Nebraska Furniture Mart customers
December 10, 2019
Blind Box BBQ is opening Monday inside Nebraska Furniture Mart at 1601 Village West Prkwy., in Kansas City. The 7,000-square-foot restaurant features a bar…
read nowTopgolf taps LG digital signage to enhance customer experience
December 9, 2019
Topgolf Entertainment Group, a sports and entertainment community, is installing more than 10,000 displays from LG Business Solutions USA in more than 50 of…
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Retail Business Services teams with UST Global on unattended store
December 9, 2019
Retail Business Services, the services company of Ahold Delhaize USA, has announced a frictionless store technology, piloted under the name lunchbox, which…
read nowCoinme introduces bitcoin purchasing in Denver Safeway stores
December 6, 2019
Coinme, blockchain financial technology company that operates a network of bitcoin ATMs, has entered the greater Denver area by adding more than 100 bitcoin…
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Denver's Empower Field at Mile High launches self-service concessions
December 6, 2019
The Denver Broncos, in conjunction with Aramark, its food and beverage provider, has unveiled concessions improvements at Empower Field at Mile High, including…
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CaixaBank debuts facial recognition system for payments at Nestle Market
December 6, 2019
CaixaBank, based in Spain, announced the launch of a payments system trial at a Nestle Market, marking the first time that a grocery or retail store uses…
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Dave & Buster's debuts mobile guest engagement commerce app
December 5, 2019
Dave & Buster's is launching a guest engagement app experience that lets guests tap their smartphones on games, provides instant reloading capability for…
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American Express study reveals rise in online payment fraud
December 5, 2019
American Express issued a report showing that 77% of merchants reported being victim of some type of fraud, adding that efforts to mitigate those risks are…
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The Vitamin Shoppe debuts interactive kiosks to drive product trials
December 5, 2019
The Vitamin Shoppe, an omnichannel retailer of nutritional products, has included Vengo Labs' interactive sampling technology in its new innovation store in…
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SMBs want better credit card rewards, benefits
December 5, 2019
While small business credit cards are generally getting high marks from their customers, they are falling short in a key area that involves terms, rewards and…
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Discover, PayPal partner on rewards
December 4, 2019
Discover Financial Services announced a collaboration to let cardmembers use their Cashback Bonus or rewards miles to pay for purchases at millions of online…
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Pay-at-pump boasts potential to drive retail sales
December 3, 2019
The majority of consumers are open to new experiences when they pay at the pump, which could provide significant revenue opportunities for retailers, according…
read nowSensory experiences boost sales by 10%
December 3, 2019
Mood Media has recently conducted a study entitled "Quantifying the impact of sensory market," which showed that sensory marketing techniques such as displays…
read nowH&M eyes the rental clothing market
December 2, 2019
Swedish clothing brand H&M is reportedly going into the clothing rental space and will offer the rental option to its loyalty members at its flagship store…
read nowCalifornia grocer launches custom online shopping portals
December 2, 2019
Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…
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Harry & David launches digital features, new functionality for holiday shopping time
December 2, 2019
Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…
read nowConfirmit names Howard Lax as CX consulting leader
November 29, 2019
Howard Lax has been named principal director, CX consulting, at Confirmit, which provides software-as-a-solution for multi-channel customer experience…
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