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Customer Experience News

Coinme introduces bitcoin purchasing in Denver Safeway stores

December 6, 2019

Coinme, blockchain financial technology company that operates a network of bitcoin ATMs, has entered the greater Denver area by adding more than 100 bitcoin…

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Denver's Empower Field at Mile High launches self-service concessions

December 6, 2019

The Denver Broncos, in conjunction with Aramark, its food and beverage provider, has unveiled concessions improvements at Empower Field at Mile High, including…

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CaixaBank debuts facial recognition system for payments at Nestle Market

December 6, 2019

CaixaBank, based in Spain, announced the launch of a payments system trial at a Nestle Market, marking the first time that a grocery or retail store uses…

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Dave & Buster's debuts mobile guest engagement commerce app

December 5, 2019

Dave & Buster's is launching a guest engagement app experience that lets guests tap their smartphones on games, provides instant reloading capability for…

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American Express study reveals rise in online payment fraud

December 5, 2019

American Express issued a report showing that 77% of merchants reported being victim of some type of fraud, adding that efforts to mitigate those risks are…

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The Vitamin Shoppe debuts interactive kiosks to drive product trials

December 5, 2019

The Vitamin Shoppe, an omnichannel retailer of nutritional products, has included Vengo Labs' interactive sampling technology in its new innovation store in…

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SMBs want better credit card rewards, benefits

December 5, 2019

While small business credit cards are generally getting high marks from their customers, they are falling short in a key area that involves terms, rewards and…

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Discover, PayPal partner on rewards

December 4, 2019

Discover Financial Services announced a collaboration to let cardmembers use their Cashback Bonus or rewards miles to pay for purchases at millions of online…

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Pay-at-pump boasts potential to drive retail sales

December 3, 2019

The majority of consumers are open to new experiences when they pay at the pump, which could provide significant revenue opportunities for retailers, according…

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Sensory experiences boost sales by 10%

December 3, 2019

Mood Media has recently conducted a study entitled "Quantifying the impact of sensory market," which showed that sensory marketing techniques such as displays…

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H&M eyes the rental clothing market

December 2, 2019

Swedish clothing brand H&M is reportedly going into the clothing rental space and will offer the rental option to its loyalty members at its flagship store…

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California grocer launches custom online shopping portals

December 2, 2019

Smart & Final, a California-based retail grocer, has launched redesigned e-commerce portals to provide shoppers, as well as business clients, an integrated…

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Harry & David launches digital features, new functionality for holiday shopping time

December 2, 2019

Harry & David has hastened the pace on its mobile commerce site, personalized customer communications, and launched a gift tool and subscription service…

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Confirmit names Howard Lax as CX consulting leader

November 29, 2019

Howard Lax has been named principal director, CX consulting, at Confirmit, which provides software-as-a-solution for multi-channel customer experience…

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Metromatics installs MetroSpec LCD digital bus stop displays in Australia

November 28, 2019

Metromatics has installed its lastest digital bus stop displays for the South Australian Department of Planning under brand name MetroSpec in Adelaide.

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Facebook Pay promises easier payments across multiple platforms

November 28, 2019

Facebook has announced a new integration called Facebook Pay, which will provide users a consistent and secure payments experience across its ecosystem of…

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PayPal, Venmo to boost presence in brick-and-mortar retail

November 28, 2019

PayPal is planning to increase its presence in physical retail stores, both on the PayPal and the Venmo platforms, according to Axios.

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Amazon expands free 1-day delivery on items

November 27, 2019

Amazon Prime members will get free one-day delivery on more than 10 million items this holiday season. The news comes on the heels of Amazon eliminating…

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Walmart extends MoneyGram, adds Ria to expandfunds transfer

November 26, 2019

Walmart announced plans to create an international money transfer marketplace with its Walmart2World customers by extending its existing deal with MoneyGram…

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