Customer Experience News
Loyalty programs a big target for hackers
November 11, 2019
Loyalty programs are increasingly a focus for hackers and fraudulent e-commerce activity, according to research released by Forter.
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Meijer partners with Moovila on budget, HR tech effort
November 11, 2019
Retailer and grocer, Meijer, is deploying Moovila's project management platform for a large cross-company management and human resources revamp. Moovila is a…
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Enplug debuts mobile apps for holiday digital signage networks
November 8, 2019
Enplug, a cloud-based digital signage software provider, has added new apps for digital signage networks for holidays and events on its App Market. End users…
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Oracle opens retail innovation tech center in Portugal
November 8, 2019
Oracle Retail has opened an innovation and technology center in Porto, Portugal focused on developing breakthrough retail innovations using technologies…
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Home Depot holiday trees reflect smart tech infusion
November 7, 2019
Home Depot has unveiled a line of pre-lit Christmas trees boasting smart technology that lets tree owners control lights via a smartphone app.
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Zulily debuts price comparison tool, offers to match Amazon, Walmart holiday sales
November 6, 2019
Online retailer Zulily is offering a comparison tool that let shoppers review its prices against major competitors, including Amazon and Walmart, and will…
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Credit One, American Express launch co-branded rewards card
November 6, 2019
Credit One Bank and American Express are launching a co-branded rewards card called the Credit One Bank American Express Card, which offers 1% cash back on all…
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Fareway Stores deploy digital signage
November 5, 2019
Grocery store chain Fareway Stores Inc. is partnering with LG Business Solutions and Adflow to deploy digital signage to all 125 Fareway locations in Iowa…
read nowChicago suburb debuts interactive informational kiosks
November 5, 2019
The city of Aurora, Illinois, a Chicago suburb, has activated eight interactive informational kiosks, called Cityposts, that the city council approved about a…
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Online retailers struggling with various issues, AI tools gaining ground
November 4, 2019
Retailers are launching AI tools at a relatively high rate, but there is still room to improve when it comes to serving hyper-personalized experiences and…
read nowToshiba appoints Steve Fox to head global customer service programs
November 1, 2019
Steve Fox is now leading worldwide services, overseeing all client service programs, for Toshiba Global Commerce Solutions. Fox is focused on ensuring…
read nowLinkNYC kiosks to be accessible to hearing impaired
November 1, 2019
People with hearing difficulties will be able to use LinkNYC kiosks to make free phone calls thanks to improvements being introduced by the city, including a…
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TV shopping network taps Clarus Commerce for loyalty program
October 31, 2019
iMedia Brands, Inc., which broadcasts the ShopHQ television channel, has tapped Clarus Commerce to build its ShopHQ VIP, a loyalty program in which members get…
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Kroger: Visa credit cards now welcome
October 31, 2019
It's safe to whip out your Visa credit card when shopping at Kroger and its family of stores. The cards are now welcome, after a seven-month ban at Kroger and…
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Handbag spend hits all-time low, claims consumer report
October 30, 2019
Sales of handbags and totes in the U.S. are down more than 20% this year, as compared with 2016, according to NPD Group's Consumer Tracking Service.
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Venmo launches cashback rewards program with major retailers
October 29, 2019
Venmo, the P2P platform from PayPal, is launching its first-ever rewards program that pays cash back to customers when they use their card at participating…
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Toshiba, Cybera team up to expand TCx Elevate platform
October 29, 2019
Toshiba and SD-WAN edge applications and security services provider, Cybera, are teaming up in a partnership focused on extending the capabilities of the…
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Loyalty is way beyond just point, rewards
October 28, 2019
Developing a loyalty program today isn’t about rewards and points, but exceptional customer service, digital access and ease of use. Those elements, according…
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Shopping for clothes losing its allure, claims report
October 28, 2019
Consumers aren't too happy about clothes-shopping, as they own so many already and the ever-lower prices aren’t helping to spur buying. In simple terms…
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Bashas' Family of Stores taps NCR Emerald for POS
October 25, 2019
Bashas' Family of Stores, based in Arizona, is deploying NCR Emerald, a cloud-based POS platform offered on a subscription basis for grocery retailers. The…
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