Customer Experience News
goop, Mastercard, Next Retail Concepts team up on innovative online experience
August 6, 2019
Lifestyle brand, goop, is offering its Canadian consumers an immersive digital shopping experience with the help of Mastercard and Next Retail Concepts.
read nowWalmart, Nike innovators lead top 25 global power player list
August 5, 2019
Walmart, Nike and Max Mara leaders took the first top three slots on the Top 25 Global E-Commerce Power Players list from Coresight Research and eShopWorld.
read nowHenkel debuts an experience center for retailers
August 2, 2019
Henkel, which makes home care, beauty and adhesive technologies, has opened an experience center at its consumer products headquarters for retail partners.
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Kodak Moments launches photo printing experience to drive retail traffic
August 1, 2019
Kodak Moments, a global provider of photo products and services to retailers, consumers and entertainment properties, has launched the M1 Order Station, a…
read nowRite Aid launches virtual health care kiosks
August 1, 2019
The Rite Aid Corporation is launching RediClinic Express, in partnership with InTouch Health, a telehealth company that offers healthcare providers solutions…
read now'Friends' retail pop-up honors show's 25th anniversary
August 1, 2019
SoHo, New York, will be home to a uniquely branded retail pop-up experience in September when Warner Bros. TV stage a "Friends" TV show-themed pop-up in…
read nowMacy's taps tech for digital scent bars
July 31, 2019
Macy's is aiming to change how it sells fragrance and enhance the customer experience at the same time.
read nowKroger adds more CBD products to shelves
July 31, 2019
Kroger Co. is rolling out an expanded offering of cannabidiol items to 1,350 stores across 22 states this month.
read nowWalgreens taps Theatro voice assistant for associate communication
July 30, 2019
Walgreens is using Theatro's voice intelligent assistant technology to provide associates greater communication capability.
read nowCostco goes digital with membership card
July 30, 2019
Lost your Costco membership card? Well, just turn on that smartphone as the wholesale retailer is now providing members with a digital option via the Costco…
read nowWalmart, Ford partnering to explore autonomous car delivery
July 30, 2019
On the heels of offering grocery pickup, Walmart is working with Ford to explore autonomous car delivery in what it's calling a pilot effort.
read nowMobile tech top of mind for retailers, claims report
July 29, 2019
Nearly 100% of retailers have some sort of mobile tech deployed and view mobile tech as a way to optimize inventory, POS and personalize the customer…
read nowReport: Just 1 bad experience can turn off a shopper
July 29, 2019
More than half of shoppers, 55%, will not return to a brand or retailer after one bad experience, indicating that today's consumer has nearly zero tolerance…
read nowFuelRod mobile charging kiosks expand to Orlando airport
July 26, 2019
The Orlando Sanford International Airport is the latest airport to offer the FuelRod mobile charging service with four automated FuelRod Power-Ready-to-Go…
read nowFriendly's debuts more functional, rewarding loyalty app
July 25, 2019
Friendly's is launching what it describes as an improved loyalty program this week, called the BFF Club, to give patrons timely promotion updates, as well as…
read nowFrank Mayer and Associates magazine explores experiential retail
July 24, 2019
Frank Mayer and Associates Inc. is providing an overview of experiential retail, grocery self-service kiosks and other topics in the summer edition of…
read nowBOPIS report highlights importance of transparency, timeliness and clarity
July 24, 2019
Transparency, timeliness and clarity are keys to success for retailers offering buy online pickup in store solutions, according to a study released by Bell and…
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Grabango tests checkout-free tech at Giant Eagle
July 23, 2019
Grabango has launched a pilot study at supermarket chain Giant Eagle Inc. that allows shoppers to purchase goods using its checkout-free technology that…
read nowAmazon faces antitrust probe from European regulators over third-party seller data
July 23, 2019
The European Commission has opened a formal antitrust probe into Amazon regarding whether its use of third-party seller data on its marketplace violates…
read nowInfax, iinside install passenger motion analytics at Jackson-Medgar Airport
July 22, 2019
Infax, an airport information solutions provider, recently partnered with iinside, an indoor motion analytics company, to install its LiDAR-based iQueue…
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