Customer Experience News
Target hits 2 store-related milestones
August 26, 2019
This summer marks two big milestones for Target: The retailer cut the ribbon on its hundredth small-store format and surpassed the 500th store remodel mark.
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What consumers want: fast help, flexible delivery
August 26, 2019
The two top things wanted by today's retail consumer are easy and fast online "chat" help and flexible delivery options, specifically in-store pickup and…
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Beauty e-tailer taps Contentsquare to advance e-commerce functions
August 26, 2019
Feelunique, an online-only beauty retailer, is partnering with digital experience analytics platform, Contentsquare, in a quest to enhance the customer…
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Amazon expands AmazonFresh to Houston, Minneapolis, Phoenix
August 23, 2019
Amazon Prime members in Houston, Minneapolis and Phoenix now can shop for fresh grocery items via AmazonFresh which features free one- or two-hour delivery.
read nowUrban Outfitters taps Qualtrics to advance customer experience
August 23, 2019
Urban Outfitters is deploying the Qualtrics CustomerXM platform across physical stores and digital commerce channels to enhance its customer experience…
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Smart & Final deploys Toshiba technology to boost customer experience, store associate satisfaction
August 23, 2019
Food retailer Smart & Final is tapping Toshiba's global commerce solutions to improve store operations, boost the retail customer experience and enhance…
read nowAmazon Treasure Truck expands route to three more cities
August 21, 2019
Amazon's Treasure Truck, which offers daily unique sale items and experiential customer-focused events, is now on the road in Charlotte, North Carolina, as…
read nowSupermarket taps Oracle to boost customer services, save on network costs
August 20, 2019
Importadora Ricamar, also known as supermarket Super 99, is deploying the Oracle SD-WAN throughout its network to boost the customer experience, reduce…
read nowSkechers taps Aptos to update POS
August 20, 2019
Global footwear retailer, Skechers, is deploying Aptos, Inc. technology for point of sale and sales audits via the Aptos ONE software-as-a-service platform.
read nowLL Bean deploys Aptos customer engagement technology
August 19, 2019
Omnichannel retailer L.L. Bean is deploying a suite of Aptos Inc. solutions to enhance its point of sales, improve enterprise order management and drive…
read nowNew York World Trade Center boasts its own sensory experience
August 19, 2019
Visitors to the One World Trade Center in New York City are smelling something different in the air — One World — the observatory's own unique scent, pumped…
read nowConsumers not sure how brands are using data
August 15, 2019
Despite an increased focus on consumer privacy, data security and data protection, more than half of consumers — 65% — weren't sure what brands were using…
read nowFoot Locker kicks off power store featuring digital experiences
August 15, 2019
Apparel and footwear retailer Foot Locker's Washington Heights, New York store is a community-focused power store stocked with digital experiences and…
read nowBealls transforming operations with help of Oracle Retail Cloud
August 14, 2019
Retailer Bealls, Inc., which has 500 stores across 15 states, is using the Oracle Retail Cloud to digitally transform operations and improve agility.
read nowMost retailers worry about Amazon pricing threat
August 14, 2019
Nearly three-quarters of retailers are worried they're going to be outpriced by Amazon, with 41% of those "very concerned."
read nowASOS, Klarna expand flex pay options to US customers
August 13, 2019
Fashion retailer Asos is expanding its partnership with payments provider Klarna to offer flexible payment options in the U.S.
read nowA look at 12 myths in the luxury retail industry
August 13, 2019
The luxury retail segment is experiencing a transformation and with that comes a slew of myths, according to research conducted by the Luxury Institute and its…
read nowKroger to test digital photo printing kiosks
August 12, 2019
The Kroger Co.’s Atlanta division will test Generation Next Franchise Brands, Inc.'s Print Mates digital photo printing kiosks to measure consumer engagement…
read nowStop & Shop deploys robots for spill, cleanup alert work
August 12, 2019
Stop & Shop supermarkets now have a new helper for aisle cleanup: Marty, the robot.
read nowNew York home to driverless fleet
August 12, 2019
The Brooklyn Navy Yard in New York is now home to a fleet of six driver-less cars running seven days each week to shuffle ferry passengers for free around the…
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